Sidney Pierce Sr. has over 20 years of experience in information technology with expertise in desktop and network support. He has worked in a variety of industries as a consultant and in permanent roles. His skills include Windows, Active Directory, and networking administration as well as software and hardware troubleshooting. He aims to provide technical leadership and customer service in a team environment.

1. SIDNEY PIERCE Sr.
175 Breezewalk Drive, Vallejo, California 94591
(707) 342-2571
Email: sidneypierce@rocketmail.com
LinkedIn: http://www.linkedin.com/in/sidpierce
OBJECTIVE:
My ideal opportunity would be providing technical leadership, along with excellent customer
service and technical expertise, in a team environment, with strong growth potential and upward
mobility.
SKILL SET: Operating Systems/Applications/Software & Hardware
• Ethernet LAN, DNS, DHCP, Active Directory, NFS/TCPIP user interface, Intergraph CLIX
3.2.4, Banyan Vines and Novell 3.x & 4.x Network Connectivity and support, RAS, VPN
support. S.G. IRIX, Win 3.1, Win 95, Win NT 4.0, Win 2000, Wireless 802.11x and Win
XP Workstation/Server Architecture – Support.
• Microstation CAD 5.0, 5.5, & 95 (NT, PC, CLIX and UNIX), Design Review 3.3 NT, &
CLIX, IRAS B & C., Visio and Citrix Metaframe connectivity, IIS, SQL, JAVA, Bloomberg,
AS400
• Intergraph Modelview & Silicon Graphics Walkthru Modeling software. Cheyenne
Software: ARCserve backup utility for NT servers, Web Server support, B2B.
• Toshiba, Compaq, IBM, Dell laptops (models LM, CP & CPI) and Compaq laptops
(various models) upgrades, troubleshooting and configurations.
• Compaq, HP, Dell, Toshiba and Micron PC's. Windows Rollouts, PC Migrations. MS
Office 97, 2000 and XP SP2, Netscape & all I.E. browsers. Konica Buzhub, Cardscan,
Crystal Reports, EP Hard Disk, Intralinks Satellite,
• McAfee, TouchPaper, HEAT, EDEN and Remedy ticketing software, LexisNexis7.1 Legal
software, DocsOpen, Norton Ghost imaging software, SourceSafe, SQL 7.0
• E-mail Systems: GroupWise, BeyondMail, MS Outlook 98, 2000, XP and Express, MS
Exchange, Lotus Notes.
• Phone support for Microsoft products and various other products and databases. Various
PDA configurations and support.
• Excellent teambuilding skills, Very strong leadership skills, Strong organizational skills.
• Ability to drive solution time lines, based on technical capabilities, project
coordination/management experience.
• Active Directory User Account management including, Creating, Deleting, setup Profiles,
Scripts, Home Directories, Groups membership, passwords etc.
PROFESSIONAL EXPERIENCE:
12/15/2008 – Present – Pierce I.T. Consulting, inc. – Sr. Field Engineer (Consultant)
I support clients across the entire San Francisco Bay Area on an as needed basis, and some with
short term or long term contracts. I work primarily with Windows environments, but also work with
and support Macs as well. I manage client relationships and hire/manage extra technicians as
needed.
09/2007 – 12/15/2008 – CBX Technologies, Inc. – Sr. Field Support Engineer
I am one of 3 Field Engineers working for the company. I have a wide variety of duties, which
include everything from basic desktop support to building new client base, network engineering
and architecting new infrastructures. I travel the Bay Area and beyond to make sure our clients
are well serviced and happy with the outcome of services we provide.

2. 05/04/2007 – 07/09/2007 – McKesson – Sr. Desktop Migration Engineer (Consultant)
Basic Duties supporting internal staff and assisting with PC Refresh project. Active Directory User
Account management including, Creating, Deleting, setup Profiles, Scripts, Home Directories,
Groups membership, passwords etc.
02/05/2007 – 06/01/2007 – SRI Mortgage and Banking – Sr. Loan Broker
05/16/2006 – 02/02/2007 – Global Info Tech for Silicon Valley Bank – Sr. Desktop Field
Engineer (Consultant)
Supported three offices, with over 120 employees, including three server rooms. Responsible for
resolving various issues with desktop, server and various applications. Utilized Remedy to create
tickets for the resolutions of various issues. Active Directory User Account management.
Supported Compaq and HP desktops, and IBM and HP laptops. Supported Palm Treo for
Cingular and Verizon. Used ‘Goodlink Management System’ as the third party software to link
handhelds to work with MS Outlook2003. Found solutions for challenging issues and provided
technical documentation for other peers to use for resolving the same issues. Supported various
financial applications and databases working with application support teams.
01/09/2006 – 04/06/2006 – Regulus Group: Technical Support Analyst 3 (Consultant)
Worked with a large Technical Support group, resolved tickets, provided troubleshooting support
for both internal and external users. Provided the largest volume of tickets as well as resolutions
for various issues while on assignment. Environment is Microsoft Based.
10/31/2005 – 12/02/2005 – TAC Worldwide for ACS: Technical Support Lead Analyst
(Consultant)
Assisted with project Coordination/Management for a large scale, County-wide PC migration.
Worked as an End User support team lead, resolved trouble tickets, utilized the Helpdesk
application called ‘TouchPaper’, and provided support for several remote locations. Applications
supported varied by department. Operating systems include, Win2K and WinXP. Environment is
Microsoft Based.
03/08/2005 – 04/22/2005 – TekSystems: Technical Support Analyst / Sr. Customer Support
Engineer (Consultant)
Worked at client sites: PG&E Corporation and Booz-Allen & Hamilton Consulting, to assist with
day-to-day operations and support for desktop and laptop systems. Performed imaging, using
the Norton Ghost application, as well as system cleanup for disposal. Tasked with asset
management, VPN upgrades, security migrations, Active Directory User Account management,
wireless connectivity for office use and home use as well, and all aspects of e-mail and other
application support. Environment is Microsoft Based.
07/09/2005 – 08/30/2005 – MarketLive: Website Monitor/Administrator/IT Support
(Consultant)
Primary responsibility was administering web servers remotely. Performed monitoring of
customer B2B web servers and would troubleshoot these sites of anything went wrong, such as
the site not having accessibility, SQL jobs not running, or the customers visiting the sites not
being able to make purchases. Worked with the IT staff performing tasks such as installing
scripts and assisting with the move to Active Directory. Environment is Microsoft Based.
08/31/2004 – 01/07/2005 – A.C.T. Consulting; Desktop Support Technician/LAN Admin –
Level 2/3 (Consultant)
Performed tasks at client; United Behavioral Health as a Desktop Support Technician. Tasks
included assisting with the conversion of all site employees to a new Domain. Standard desktop
support as well as connectivity via networking within a Novell environment. Environment is
Microsoft Based.

3. 02/17/2004 – 03/23/2004 – Mindtrust Staffing, Inc. for John Muir Hospital; Desktop Support
Technician – Level 1&2 (Consultant)
Worked with a team of technicians supporting the McAfee ticketing system for various resolutions
for software and hardware issues. Main duties at this time were working with Norton Ghost for
imaging workstations, as well as software distribution for a Windows XP migration. Environment
is Microsoft Based. Supported Hospital specific applications.
01/14/2004 – 2/13/2004– The Computer Merchants for HP and Charles Schwab; Lead XP
migration Technician – Level 2 (Consultant)
Worked as the lead for a Windows XP Migration of up to 7000 users. Managed a team of 6-8, and
utilized Marimba as the source of software distribution and monitoring for the completion of new
PC’s and old re-imaged PC’s. Environment is Microsoft Based.
06/16/2003 – 10/31/2003 – Ciber Technologies for Shea Homes in Livermore; Information
Technology Support Manager (Consultant)
Responsible for supervising and providing technical support, help desk, and systems
administration for approximately 130 end-users at multiple locations. Project manager for
selected ITS initiatives. Evaluated and Implemented software and hardware solutions. Job
Specifics are as follows:
• Team building and management, analysis of district impact regarding corporate
restructure.
• Oversee and participate in the technical support operations for systems end-users,
Network Administration.
• Configuration and deployment of new systems.
• Analyze user requirements, procedures and problems to improve existing systems
operations.
• Provide customer service and “general contracting” services to ensure resolution, closure
and delivery on project requests.
• Plan, coordinate, oversee and report on selected ITS projects, Systems Preventative
maintenance.
01/09/2003 – 04/17/2003 -- Analysts International for Bank of America; Call Center
Technical Support Analyst (Consultant)
As a team member of Technology Center West, I provide support to over 70000 employees.
Systems include Win98, WinNT4.0 and Win2k. Applications supported include, Microsoft Office,
VPN connectivity. Help Desk software used is Peregrine. Environment is Microsoft Based. Active
Directory User Account management.
10/20/2002 – 11/22/2002 – Beringer Blass Wine Estates; Help Desk Support Analyst -
(Consultant)
I provided on site and remote support of various technical issues. Upgrading systems and
rolling out Windows XP on Desktops and interfacing workstations with Novell and
Microsoft clients, AS400 and Citrix. Various software installs and configurations. Remedy
Help Desk database, Office XP (2002) support. I traveled to remote sites for technical
support issues.
01/25/2002 – 07/02/2002 – Dunlop Manufacturing; Information Technology Manager -
(Consultant)
As a consultant, provided day-to-day troubleshooting of all desktop and network/server
issues. I also provided technical support to company, and established standards for the
migration to WIN2000. I performed production server upgrade from NT4.0 to MS
Server2000 with AD, installed and configured Exchange2000 server, ordered and installed
Application/Database server using Macola7.5. Provide support of phone and voicemail
systems.

4. 10/22/2001 – 11/2001 – Pitney Bowes for TechAide; Sr. Win2000 Rollout team member –
(Consultant)
After and during rollout, system troubleshooting and service issues were resolved.
Provided support for existing desktops and the operation of existing as well as new
programs installed. Configured and performed troubleshooting for Lotus Notes R5, and
set up various methods of connectivity and uses for the mail program. I Performed
workstation back-ups and installs, using Norton Ghost Utility. Configured and set up Tivoli
and AS400 utilities.
12/03/2000 – 03/31/2001 - Charles Schwab for Sapphire Technologies; Application Support
Manager - (Consultant)
Internal Application Administrator supporting documentation of product, creation of
customer support standards, Managed and implemented Helpdesk support team and
management of support team. Applications to support these functions were Microsoft 97
Access and SQL 7.0 databases.
04/2000 – 12/2000 - Kaiser Permanente; Project Management / Desktop lead
Lead a staff of 6 employees and functioning as part of the Project Management staff.
Responsibilities ranged from scheduling staff to work on diverse projects to managing the
rollout of various software installs for Windows NT4.0 workstations, emphasis focused on
service and support. Communications via meetings, E-mail and phone, while utilizing
company resources to seek out computing solutions for hardware and software upgrades
and department moves/migrations.
06/30/97 – 03/31/2000 – O.C.C. for Paradigm, Inc.; Senior Computer Analyst / LAN
Specialist / Site Lead - (Consultant)
I performed various duties including Desktop and LAN support working in a Windows 95
desktop environment and Banyan Vines / WinNT4.0 Network. I was deemed as Paradigms’
Site Lead. I lead a team of four, 1 fulltime and three part-time employees as well as day-to-
day password problems, printing solutions, and troubleshooting of various programs and
protocols. Implementation of solutions found through research on the Internet.
Maintained inventory and performed a large part of troubleshooting over the phone and
via E-mail to remote customers. Other tasks included training Techs, and assisting
classes for ongoing training of customers. Logging problem calls utilizing McAfee
Helpdesk Software, and forwarding hardware problems to proper locations for remote
servicing. I have taken on assignments such as heading up new hardware rollouts,
including configuration and testing.
03/97- 06/27/97 - Meyer Corporation; Technical Support/Help desk - (Consultant)
I completed system moves and upgrades. Configured Toshiba laptops for field use and
troubleshooting. Worked with connectivity problems in Windows 95 and Win3.11
environments on a Novell Network 3.1x & 4.0. I replaced parts on an as needed basis.
Assisted help calls as well as troubleshooting within the network, which included support
for password changes as well using NetWare for windows.
09/95-08/97 Above Average Consulting, Consultant
Clients Include:
• U.S. Army Corps Of Engineers – Desktop rollouts and upgrades; Geomatrix
Consulting Engineers - Assist w/company standards; Ch2m Hill Cons. Eng. - Setting up
and digitizing maps, etc.... ; Will Assist Paralegal– Various Technical Issues; Wildman &
Morris Arch. Eng. - Basic CAD production; P.G. & E. Utilities –Classroom training of
Microstation upgrade; Meyer Corporation - Company laptop configuration, upgrade and
rollout

5. 08/96 -12/96 P.U.C., City of San Francisco for Best Consulting, WinNT Server
Administrator - (Consultant)
I completed installation/configuration of PC staging area Communications Environment. I
supported base level NT configuration and architecture for the primary domain and SMS
server, two (2) backup servers, a SQL server, RAS server, WEB server, File server and two
(2) Exchange servers. I completed configuration of backup systems. I concluded the
installation of backup/print software and configurations. Accomplished configuration of
WEB server and assisted in installation and cabling of RAS server and External CD tower.
Installed and configured cards in four servers for implementation of FDDI ring.
06/94 - 09/95 Shell Refinery for E & H Engineering & Design Services, System
Administrator - (Consultant)
I installed Ethernet LAN between four (4) different platforms: CLIX, IRIX, Windows 3.1 and
Windows NT 3.51. I provided solutions for all software and hardware problems that
occurred. I educated employees on the use of workstations, as well as the Design Review
program used for viewing 3-D construction of new refineries. Created and implemented
new and better ways for utilization of hardware and software products for presentations.
Evaluated new software for problems and possible fixes for Intergraph Corp
EDUCATION:
Diablo Valley College-Computer Science Major, Contra Costa
College-Engineering Major, Bay Area E.S.C.M.T.-Cert. as a Drafting Tech.
Intergraph Corp. -FRAMME Data Base Course. Currently studying for MCSE and CCNA
certifications.