1. Mohammed Haiboub
182 Pretoria Avenue, Ottawa, Ontario, K1S 1X2
H: 613-233-3899
C: 613-884-5036 Simo.Haib@gmail.com
SENIOR HELP DESK / TECHNICAL SUPPORT PROFESSIONAL / NETWORK ADMINISTRATOR
Over 15 YEARS EXPERIENCE IN IT troubleshooting & customer service
■ Highlights
 Accomplished Senior Help Desk professional with 15+ years experience in computer
operations, technical and help desk support
 Experience working in several federal departments
 Adept at troubleshooting
 Perform software upgrades and configuration enhancements
 Proven record of performing hardware repairs on customer equipment such as servers,
desktops, notebooks, and printers
 Provided tech support via phone, the internet or in person
 Routing and switching knowledge (DLink)
 Network administrator experience
 Experience providing support to enterprise customers
 Understand the importance of service ethics; excellent rapport with customers
 Team Player
 Trilingual: English, French and Arabic
 College diploma IT technical support specialist
■ Core Competencies and Strengths
 Troubleshooting skills  Learnsnew conceptsquickly
 Creative problem-solver  Excellentcommunication skills
 Disciplined  Works well underpressure
 Organized
■ IT Support Skills
● WindowsXP,7, 8
● MS Office suite
● Printerstroubleshooting
● SystemUpgrades
● SystemRecovery
● DriverInstallation
● NewUser Training
● LAN/WAN
● NetworkConnectivity
● windowsServerSetup
● TCP/IP
● DHCP
● DNS
●Wireless/VPN
● DNS
● Switch
● RoutersDLink
●IPPeripherals
● VPN
●Familiarwithfirewalls
● McAfee

2. ■HELP DESK & NETWORKING EXPERIENCE
1. Simonet - Self Employed
IT Support & Repair | 2006 – Present
PC and laptop support
 Build & configure custom PCs to meet client requirement
 Install operating system, applications, antivirus and patches
 PC & Laptop repair
 Install, configure and modify hardware and software to ensure optimal performance
 Provide technical support to customers on telephone, email or in person
 Help clients choose the right hardware (PC , Laptop, printer etc..)
 Create images for laptops and desktops using Symantec Ghost Suite
 Novice computer user training
Network support
 Diagnose, troubleshoot and resolve a wide range of software, hardware and network issues
 Install and configure new Microsoft network including network-cabling
 Wireless Connectivity support and configuration
 Connection of workstations to the network
Stock Market - Day - trader support
 Build and configure custom computers (Motherboard that can support 2 to 4 graphic
cards)
 Install and configure stock market platforms
 Respond to troubleshooting for the most well established stock market platforms (e.g.
Ninja trader, Mirus futures, Global futures ...)
Technologies:
IT Support& Repair- WindowsXP/7/8 , MS Office suite,WindowsServer- Active Directory, network-
cabling, passwordsresets,UserCreations,printers, LAN /WAN, Share-pointAdministration,internet,
antivirus, DNS,DHCP,NAT,TCP/IP,VPN, SwitchDLink, Blackberry

3. 2. Federal government - Citizenship and Immigration Canada
IT Help Desk technician (CS1) / Network Administrator (CS-2) | 1999-2005
IT Help Desk technician (CS1) | 1999-2002
 Provided Network and PC/Laptop support in a Windows 2000 /XP environment for 1600
user base
 Responded to troubleshooting requirements
 Responsible for the installation, configuration and connection of Dell PCs and printers to
the existing network
 Migrated users from w2k to XP
 Responsible for setup, deployment and creation of PC images
 Diagnose, troubleshoot and resolve a wide range of software, hardware and network issues
 MS Office Suite Support related issues
 Prioritize and escalate issues when required
Network Administrator (CS-2) | 2002-2005
 Supported network connectivity issues at network level
 Recommend and apply solutions, including on-site repair for remote users
 Created user accounts and assigned group rights using Microsoft server tools (ADS) Active
Directory
 Active directory management, NTFS security, disk quota management
 Setup & Configured network printers
 Tested and evaluated New PC Equipment for rollouts and replacements
 Setup users on VPN and Dial up Connections
 Responded to tickets generated by users quickly, clearly, and resourcefully.
TECHNOLOGIES :
IT Support & Repair - Windows XP , MS Office suite, Windows Server2000- Active Directory ,
Dell PCs ,User Creations , network Printers, LAN/WAN , Share-point Administration, internet,
antivirus, DNS, DHCP,NAT,TCP/IP, VPN, Banyan VINES
3. Federal government - Department of Canadian Heritage
IT Helpdesk technician | 1997-1999
 Provided technical support to over 700 clients in a Microsoft NT Environment
 Responded to troubleshooting requirements
 Analyzed software and hardware issues
 Installed software and provided support to the end users.
 Installed operating system, software, antiviruses, and provided support to the end users.
 Provided support to on-site user with visits to their desk.
 Lotus Notes configuration and client setup for email and databases

4. Education:
• Day Trader Canada in Montreal- Stock Market Day Trader Specialist support - November
2008
• Praxis (Private Computer College) OTTAWA – MCSE Microsoft Certified Systems Engineer
& Network cabling – November 1997
• Cite Collegiale Ottawa – IT helpdesk technical support specialist – 1995 - 1996
• Universite du Quebec a Hull - accounting diploma – September 1994