1. Solomon Kuffuor
5063 Lodge Pole Drive
Flowery Branch, GA 30542
404 960 6322
solomonkuffuor@gmail.com
Core Knowledge and Skills
• 7 years’ successful experience in IT customer service and support with
recognized strengths in maintenance, problem-solving and troubleshooting.
• Possesses solid computer skills.
• Excellent working knowledge using both IBM and Mac systems;
• Data Center Experienced.
• Experienced with various Microsoft business solutions such as Word, Excel,
FrontPage, Outlook, Lotus Notes, Navision (accounting and inventory), and all
versions of Windows operating systems, Linux, UNIX, and Apple.
• Network experienced in TCP/IP, installation and configuration, DHCP and static
IP addressing, scripting/automating of routine tasks.
• Experienced in Help Desk / End-user support for hardware, software and
Windows operating systems.
• Extremely versed in Apple and Windows.
• 10+ years in quality assurance.
• 5+ years in technical support.
• 7 years’ experiences in data center moves.
Employment
AVNET (Formerly Canvas Systems) Norcross, GA 30071
2005-2012
Basic Duties
• Oversee the daily performance of refurbished computer systems.
• Answer user inquiries regarding computer software.
• Enter commands and observe system functioning.
• Set up and build IT equipment. (Racks, servers etc.)
• Install and perform minor repairs.
• Develop training materials and procedures.
• Audited and tested hardware from the most popular manufacturers,
including IBM, HP, Dell, Juniper, EMC, Cisco, NetApp, Hitachi, and Sun
among others.
• Performed numerous data center moves upon request.
• Department of Defense wiping. (DOD wiping)
• Computer imaging.
Position: Intel Auditor
• Performed diagnostics on various Dell Power Edge Series machines.
2. • Tested, repaired, audited, configured, and reconfigured computer systems and
software.
• Removed parts and stripped down various machines for resale.
Follow up on hardware sales to determine defective, broken, or missing parts or
software.
• Determined value of consignment shipments, sort as recyclable or resalable.
Provided peripheral support to IT dept.
• Corresponded with sales representatives regarding sales orders and purchase
orders.
• Corresponded with logistics to ensure order completion.
• Built servers racks for data centers. (APC, HP9000, DELL, NetApp, Sun, EMC,
IBM iSeries, pSeries and xSeries)
• Supported sales and logistics reps in maintenance and vendor correspondence.
• Quickly and effectively solved customer challenges.
• Maintained quality control/satisfaction records, constantly seeking new ways to
improve customer service.
• Also responsible for asset disposition and recycling.
• Created line items for orders.
• Responsible for assigning individual and group components to engineering daily
assignments.
4th
Strand 2013-14
Position: Quality Assurance Representative
• Provided quality assurance for marketplace and consumer demands.
• Was responsible for creating line items for purchase orders.
• Data entry for purchase orders, among other things.
• Provided resources for marketplace and consumer demands.
Scuf Gaming International, LLC. 2015-16
Position: Gaming development tester/Quality assurance
Then promoted to Technical Support three months later
• Provided QA for Major League Gaming products and resources.
• Made sure all production testing quotas were met.
• Technical Support Technician (latter position)
o Receive in send-in services for modifications.
o Tested and inspected products inbound/outbound.
o Received in refunds.
o Made sure that all orders and send-in services were up to par before
shipping to customers.
o Corresponded with customer service to ensure order completion.
o Data entry of units.
