DC-September 2015 Resume

1. David A Cunningham
918­804­7172
davidca65@gmail.com
Tulsa, Oklahoma, 74115
PROFESSIONAL SUMMARY
21 + years of exemplary IT support
Key Strengths – Accountability, Service Centric, Operational Cadence
TCI Service Inc​., Tulsa, OK – 03­13 / 06­15
IT Support Specialist
Enterprise IT Support – including intra departmental relations
Onsite/remote desktop support including software and peripherals
Managed Active Directory, Office 365,VPN, SharePoint, E­Discovery
Frequent contact with vendors
Advised corporate leadership of IT issues and opportunities
Attended IT conferences
Hewlett Packard​, Tulsa, OK ­ 08­11 / 2­13
Technical Support Analyst
Remote desktop support including software and peripherals
Managed RSA/VPN, Office 2010, Active Directory, Exchange
Frequent contact with peripheral support entities
Resource One​, Tulsa, OK ­ 02­10 / 08­11
Web Service Technician
Resolved technical, billing and shipping issues.
Managed hosting and DNS records for client web sites
Troubleshooting setup and configuration issues with 501c3 NPO billing

2.
TMA Systems LLC​, Tulsa, OK ­ 03­08 / 09­09
Software Support Analyst
Resolved proprietary maintenance software issues.
Frequent contact with clients and vendors
Documenting and case flow analysis
Communicated with developers and third party vendors
Alorica Inc., ​Tulsa, OK ­ 02­06 / 03­08
Tier II Technical Support Agent
Resolved complex hardware and software issues for UPS.
Direct TV Inc.​, Tulsa, OK ­ 09­04 / 12­06
Team Lead
Managed and technically advised a 10 member team of technical support agents.
MCI WorldCom​, Tulsa, OK ­ 02­01 / 05­03
Database Web Developer/Liaison
Software development for network operations center in VB, ASP.
Collaboration with multiple departments
EDUCATION AND PROFESSIONAL DEVELOPMENT
Bachelor of Science ­ Management Information Systems, Oklahoma State University, 1999
Honors – ROTC Cadet of the Year 1982, Employee of Month – Eskimo Joe's, West, DirecTV