1. Philip Hong
4425 S 349 ST Auburn, WA 98001 | (253) 632-7898 | Hongp88@gmail.com
Profile
Motivated, determined, and ambitious.
Flexible and versatile – able to maintain a flexible mindset under pressure. Poised and competent with
demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments.
Excellent team-building skills.
Contact referrals are available upon request.
Skills Summary
Information Technology
Report Preparation
Written
Correspondence
General Office Skills
Computer migration
Basic HTML scripting
Ticketing System
Customer Relations
Active Directory
Customer Service (Call
center)
Technical Experience
Operating Systems: Windows 95, 98, 2000, ME, XP, 7, 8, Android, iOS Snow Leopard, Windows Mobile,
Blackberry
Hardware: Dual-monitor workstations (Lenovo/HP), Dell XE, 755, 780, 9010, Canon and HP printers
(personal and high-volume printers), Linksys, and Netgear
Applications/tools: MS Office Active Directory, (Word, Outlook, Powerpoint, Excel), Communicator,
Oaktree, Active Directory, Peregrine Service Center, IMAGE, Ghost, Symantec, Altiris, RDeploy, CA
Automation, vSphere, Zendesk, Commvault
Professional Experience
PARAMETRIC PORTFOLIO ASSOCIATES - SOLUTIONS TECHINCIAN (04/2016-PRESENT)
Support over 200 internal and external users.
Use Zendesk as our ticketing system – tracking first replies and first solution.
Help users over the phone and face to face.
Use CA Automation to trigger file transfer jobs.
Troubleshoot automation failures in a timely manner
Use Commvault to do weekly backup tapes for auditing purposes
vSphere is used to monitor user VMs. Involving: creating VMs, creating snapshots, maintaining VMs
Nagios is used to monitor VM resource usage
PowerShell commads to perform Active Directory tasks
CTI BIOPHARMA – I.T. HELPDESK (09/2014-04/2016)
Support 200 internal users.
Imaging Lenovo Thinkpad laptops through Ghost Imaging and WDS.
Use Active Directory for creating new users, resetting passwords, unlocking accounts, and adding to groups.
Manage emails through Intermedia Exchange.
Creating distribution groups.
Manage phone system through 8x8.
Ensure proper patching of network cables.
Monitor network traffic and ensure upkeep.
Implement WDS and SCCM.
2. Use PowerShell for Active Directory commands. Such as: unlocking user accounts, resetting passwords,
obtaining group memberships, etc.
Projects include:
o Domain migration
o Setting up an FM Audit for the print server
o Auditing phone services to save cost
RELIANT GROUP INC. – ALASKA AIRLINES: I.T. VENDOR (10/2013-8/2014)
Perform daily walkaround to ensure proper functionality of all Alaska Airline computers, printers, workstations,
etc.
Properly patch network switches.
Ensure proper formatting for ticketing system (Peregrine Service Center)
Troubleshoot any network issues.
Backing up and restoring user data.
Re-imagine computers through Ghost and pushing software through Altiris.
Creating new workstations including data patching and voice patching.
Utilizing VNC and PCAnywhere to remote into desktops to quickly troubleshoot problems and save time
instead of walking to the workstation.
Make outbound calls to help troubleshoot other airports all over Washington.
Utilize teamwork for the migration for over 1,000 computers to Windows 7.
XEROX – VERIZON AFFILIATE: SERVICE SUPPORT (7/2013-9/2013)
High-volume call center helping customers with technical issues, account issues, and general questions.
Providing excellent customer service.
Utilizing different resources to achieve resolutions.
Professional call-handling skills.
DEPARTMENT OF VETERAN AFFAIRS: IT HELP DESK (03/2012-06/2013)
Troubleshoot technical problems in a professional and organized manner.
Answering phone calls and assisting coworkers.
Migrating over 200 computers from Vista to Windows 7.
Setting up routers and modems to provide wireless internet for the building.
Creating reports and using Oaktree to create tickets for upper management.
Outlook as main source of communication.
Remote troubleshooting through the use of Office Communicator.
STUDENT EDGE: EXTERIOR/INTERIOR HOUSE PAINTER (06/2011-09/2011)
Handled difficult tasks within a certain allotted time.
Maintaining customer relations throughout the entire project for further networking.
Became the lead crew-chief and told other workers what needs to be done, and how it should be done.
Exercised safety precautions and quick-thinking skills.
Communicated with the customer daily and handled all his complaints and opinions.
Maintained a satisfactory job with all the customers.
UNITED STATES MARINE CORPS : TANK MECHANIC (07/2006-10/2012)
Held a leadership billet
Promoted as a non-commissioned officer
Attention to detail.
Working in large groups building teamwork.
Able to work long hours.
Professional ethics at all times.
Always practice quick-thinking, efficiency, and problem-solving ideas.
