1. Schuyler 'Mac' McBride
27261 Capote De Paseo UnitC
San Juan Capistrano, CA 92675
(562)400-8676 or (949) 545-7123
Email: Schuys@gmail.com
OBJECTIVE : To obtain a challenging, growth oriented career position, utilizing my extensive world
class customer service skills, knowledge and technical abilities to provide a long term and mutually
rewarding professional relationship.
HIGHLIGHTS OF QUALIFICATIONS:
• In-depth understanding of technical support within any professional office environment
• Track and maintain record of all support related issues.
• Superior knowledge with Phone, email and local desktop support.
• Excellent communication and World Class Customer service skills.
• Strong configuration and troubleshooting skills for Active Directory, WinOS, MS Office 2010/13
• MAC/PC hardware, software and printer maintenance knowledge.
• Excellent skills with troubleshooting LAN, WAN and VPN connectivity issues.
TECHNICAL SKILLS SUMMARY:
• Administrate Windows Networks, Active Directory, and Exchange Servers.
• Take ownership of customer issue and broker the appropriate resources to resolve the
customer's issue.
• Listen accurately for issue by the customer and log all pertinent information for tracking purposes.
• answer how-to questions and resolve issues related to applications, printers, connectivity
• image, setup, and install new PC’s, Optimize and maintain older workstations.
• Select and Negotiate with various vendors to replace IT equipment as needed.
• Troubleshoot to resolve issues utilizing standard tools, including other Team members, Remote
Control.
• Provide conduit for information dissemination within the IS organization, including sharing support
information and resolutions for knowledgebase.
• Manage and Deploy loaner hardware equipment to all customers as needed.
• Perform as a I, II and or III level technical resource to resolve software and hardware related
issues.
• Maintain and adhere to departmental policies, standards, operational guidelines, and
administrative procedures relating to company guidelines.
EXPERIENCE AND KNOWLEDGE:
Windows networking TCP/IP configuration and troubleshooting. Experience troubleshooting
Microsoft Office (2003/2010)Word/Excel/Outlook/PowerPoint/Access, Microsoft Operating Systems, most

2. Schuyler 'Mac' McBride
Email: Schuys@gmail.com
all HP/IBM/Dell standard desktop applications, Basic desktop/laptop & printer software & hardware
issues, Citrix Remote Desktop, Experience MS Configuration Manager Console, FalconStor/IPStor,
Tele/Video Conferencing Equipment.
SPECIFIC/SPECIAL SOFTWARE: MS Windows XX/Win7 OS, MS Windows 2000/2003 Server,
AD/MS SCCMS, Ability to modify system registry, Install and troubleshoot 3rd party
applications, Troubleshoot network printers, VPN Remote Access, MS Office 2010 (Entire Suite),
Administrate user accounts in MS Active Directory, Blackberry Enterprise Server, iManage/Interwoven
DeskSite 8.5, DeltaView, Workshare Protect, RightFax, Cisco Unified CM Administration , BB Desktop
Manager, Norton Anti-virus, McAfee, MS Forefront, Citrix Admin Web Console, Microsoft & Cisco VPN,
Citrix RSARAS, LiveNote, Workshare Compare/Protect.
HISTORY:
06/2012 to 07/2014 Woodruff, Spradlin & Smart APC - Costa Mesa CA
IT Manager
• Provide local support for 100+ customers in a law office, HP Desktops/Laptops running Windows
7 Pro (32 bit), on an HP Severs running Windows Server 2008 (64 bit) with Active Directory and
MS Office Suite Pro 2007
• Add/Remove/Configure new user accounts on Active Directory Server
• Add/Remove/Configure new user accounts on MS 2007 Exchange Server
• Handle all IT Hardware/Software requests from Staff and Attorney’s
• Monitor network traffic/activity through Dashboard software.
• Manage Disk Space for all SharePoint, NAS and other network resources.
• Maintain AS400 database system, and backup daily.
• Light web maintenance and customer support web requests.
• Monitor data-transfer between multiple, legacy and dissimilar systems.
• Respond, track and resolve any and all I.T. related requests.
• Responsible for all onsite and remote systems.
• Administrate Sonic wall firewall, Cisco 1841 router settings as needed.

3. Schuyler 'Mac' McBride
Email: Schuys@gmail.com
• Update/Customize specific application plug-ins for third party products to work.
• Maintained, installed and configured Hardware/Software LT/DT systems for all.
• Locate, Log and Label all firm equipment for Asset Tracking.
• Asset Tracking and maintain inventory for all IS/IT Equipment.
• Purchase equipment as needed – Switches, Cables, Desktops, Laptops and Monitors.
• Integrate with various Vendors for Technology Infrastructure to Maintaining all Servers and
Workstations for software updates and general maintenance.
• Troubleshoot/Resolve the variety of MS Office issues, with an emphasis on MS Outlook and
Word, as well as issues with MS Excel and all other applications within MS Office 2007 Suite.
• Troubleshoot and resolve any RAS Connectivity issues.
• Audio/Video Media Capture, File Conversion as needed.
• Set up/configure Remote email for Blackberry, smart phone.
• Provide Home technical support for all Attorney's upon request, for home network, wireless and
other IT issues.
• Build/Image and configure new workstations (Laptop/Desktop) as needed.
2001 to 10/2011 Gibson, Dunn & Crutcher LLP - Los Angeles, CA
Sr. Systems Analyst/Support Center-
Supporting a Global 2000+ user Professional Law office environment using Windows 7/XP & MS Office
2003/2010 , Windows 2003/2008 Servers on WAN for 8 U.S.offices and 6 other offices Worldwide.
Providing day to day support, troubleshooting resolving issues for all Attorney's and Staff members,
departments and business units via Phone, Email and desk side support as needed.
Troubleshoot and resolve Remote Access and VPN connectivity issues. Troubleshoot and resolve issues
connecting to Citrix Servers,
Wireless Router configurations with Security, and Internet connectivity.
Maintain and accurately log all support/network related calls using Peregrine and then Footprints for call
tracking

4. Schuyler 'Mac' McBride
Email: Schuys@gmail.com
Testing new and existing software applications, review upgrades, MS patches, and Windows updates for
compatibility issues before deploying to the entire firm image.
Provide Home technical support for all Attorney's upon request, for home network, wireless and other IT
issues.
EDUCATION
Windows 7 Certified – New Horizons – 2/2011
MOUS Certified MS Outlook 2010
MOUS Certified MSWord 2003
MCP - WinNT 4.0 Administrating in the Enterprise 11-99
CSULB - Multi System Administration Specialist - Certificate 12-99
Downey Adult School - MS Office97-Word/Excel/Power Point - Certificate 7-99
Trade school New Horizons CLC. Certificate - 11-98
#803 Administering Microsoft Windows NT 4.0 - MCP
#1026a Microsoft Exchange Server 5.5 Concepts and Administration
REFERENCES Available upon request