1. Froilan Esplaguera Abella
Address: Blk 243 simei street 5, #08-12
Singapore, 520243
Mobile No: 96570221
Email Address: froilan_abella@yahoo.com
Career Goal To work in a company that offers growth opportunities.
Education Bachelor of Science in Information Technology – Graduate March
2005
Cebu Institute of Technology University
N. Bacalso Cebu City, Philippines
Secondary Level - Graduated March 2001
Cebu Institute of Technology
N. Bacalso Cebu City, Philippines
Elementary - Graduated March 1997
Labangon Bliss Elementary School
Labangon Cebu City, Philippines
Summary of Skills
• Windows OS (XP, Vista, Win7, Win8.1, Win10) troubleshooting.
• Computer Hardware and Software Troubleshooting.
• Browser (IE, Firefox, chrome, safari) Troubleshooting.
• Software, OS and driver installation for PC and laptop.
• Email (outlook 2007, 2010, thunderbird) setup and troubleshooting.
• Cloning using Norton Ghost and Acronis.
• Strong understanding in TCP/IP Network Troubleshooting.

2. • Router setup and configuration.
• Management in Windows 2008/2012 Server, Domain Controller/ Active
Directory/DNS/DHCP/Group Policy.
• Patch Management Administration using WSUS.
• Knowledge in VMWare ESXi 5.1, Vcenter Operations Manager, VSphere.
• SCCM 2012 Software deployment and OS Patching.
• Knowledge in Backup and Recovery.
• Knowledge in Web Hosting
Certification ITIL(v3) Foundation certificate in IT Service Management
UP Your Service(Course 100: Achieving Superior Service)
MCSA (Microsoft Certified Solutions Associate)
Argent University
Work Experience:
System Specialist
NCS Pte. Ltd.
Project: Khoo Teck Puat Hospital (KTPH)
May 2013 – Present
Assistant Team Lead from March 2015 - Present
Duties and Responsibilities
• Provide supervision over a team of 15 desktop engineers.
• Currently supporting almost 6500 computers including
peripherals.
• Create image for new pc/laptop model base on company
standards.
• Setup new asset (PC, laptop, AIO) for deployment.
• Troubleshoot and fix pc, laptop, printer, mobile device and
other peripherals (barcode scanner, signature pad, webcam)

3. • Perform 1
st
level troubleshooting for all hospital application
before escalating to the correct FA.
• Troubleshoot email and other issues pertaining to software and
application installed in our entire asset.
• Develop action plan in line with operational needs with the
company’s mission and core objective.
• Testing new application and equipment together with the
vendor before deploying in to production.
• Create new object and check account issues in Active
Directory.
• Coordinate with different teams (network, server, account
admin) regarding new infrastructure update.
• Assist different application vendor in solving minor/major
incidents which is affecting the operation.
Technical Support Representative
Convergys (Philippines)
September 2011 – May 2013
Floor Support from July 2012 – April 2013
Duties and Responsibilities
• Activate internet and phone connection.
• Troubleshoot Internet Connection.
• Assist and troubleshoot with customer’s email and wireless
issue.
• Assist customer in configuring modem and wireless settings.
• Inform customer regarding the features of our products.
• Troubleshoot if customer cannot play movies and series
through our website.

4. • Guide customer on how to install our application in their mobile
device (apple, android, smart phones) and tablet computers.
• Take supervisory calls if needed.
• Assist team mates if they have technical questions about our
products.
Technical Support Representative
Stream Global Services (Philippines)
September 2010 – June 2011
Duties and Responsibilities
• Internet Activation.
• Troubleshoot Internet Connection issues.
• Assist customer about email issue.
• Assist customer in configuring modem and wireless settings.
Customer Service/Technical Support Representative
1&1 Internet (Philippines) Inc.
March 2007 - October 2009
Streamline.net
November 2009 – May 2010
Duties and Responsibilities
• Take Technical Support calls and email.
• Support all product line offerings of 1&1 UK and US
customers.
• Support all domain functionalities, process for registration and
general domain question.

5. • Support customer by providing information on known outages,
connectivity, and tool maintenance.
• Support scripting questions, errors and functionalities from
customers as PHP, ASP and ASP.NET.
• Support database questions, errors and functionalities from
customers such as MY SQL, MS SQL and ACCESS.
• Support customer questions, errors and functionalities on
website builder, web tools and other online product offerings.
• Support customer questions, errors and functionalities on IIS,
Plesk, remote desktop and dedicated server related concerns.
• Support customer questions, errors and functionalities on
Exchange and Eshop.
Customer Service Representative
CD Technologies Asia Inc. (Philippines)
June 2005 – October 2006
Duties and Responsibilities
• Deliver products and install at the same time.
• Conduct client visits, training and tech-support.
• Assist in processing and receiving documents and payments.
• Assist clients on features of the products.
• Encourage static clients to update their products or titles.
• Prepare sales invoices in absence of marketing personnel.
• Prepare collection reports and liquidation of travel expenses.
• Assist team mates if they have technical questions about out
products.

6. • Support customer by providing information on known outages,
connectivity, and tool maintenance.
• Support scripting questions, errors and functionalities from
customers as PHP, ASP and ASP.NET.
• Support database questions, errors and functionalities from
customers such as MY SQL, MS SQL and ACCESS.
• Support customer questions, errors and functionalities on
website builder, web tools and other online product offerings.
• Support customer questions, errors and functionalities on IIS,
Plesk, remote desktop and dedicated server related concerns.
• Support customer questions, errors and functionalities on
Exchange and Eshop.
Customer Service Representative
CD Technologies Asia Inc. (Philippines)
June 2005 – October 2006
Duties and Responsibilities
• Deliver products and install at the same time.
• Conduct client visits, training and tech-support.
• Assist in processing and receiving documents and payments.
• Assist clients on features of the products.
• Encourage static clients to update their products or titles.
• Prepare sales invoices in absence of marketing personnel.
• Prepare collection reports and liquidation of travel expenses.
• Assist team mates if they have technical questions about out
products.