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Hamilton Devenish
100 Wellesley St. East Apt. #1712 Toronto (Ontario) M4Y 1H5
Phone: (416) 921-3456 ( Home ) 647-784-1590 (Cell) Email: SimonMagus72@Hotmail.Com
OBJECTIVE
Recently offered a severance package just 4 years shy of 65 years old. Interested in a job that requires or
can utilize my skills and experience as a WinTel Disaster Recovery specialist. In addition to 21+ years in
the IT Field. Not in the market for a career position. Just supplemental income from doing work that I
enjoy – until I choose to retire.
QUALIFICATIONS
Experience in the planning, design, implementation and support of Virtualization Infrastructure,
including VMware vSphere and vCenter.
• Experience with themaintenanceand support of Tier-1 server hardwarevendors.
• Experience with theinstallation,configuration,administration and maintenanceof Windows 7,
Windows 2003,2008 and 2012 NOS.
• Ability to configure, maintain and administer DNS and DHCP server roles.
• Excellent technical skills to configure servers,install softwareand providetroubleshootingand
problem resolution services for diverseclient groups.
• Proven system administration skills,specifically with technical issues at the Data Centre and Local Area
Networklevel, including problem determination and resolution as well as server configuration and
installation.
• Knowledge and experience with backup systems such as Symantec NetBackup
• Knowledge of Avocent DSView Management Software,KVM over IP switches
• Strong conceptual, analytical and problem-solvingskills.
• Excellent interpersonal,oral and written communication skills toprovide troubleshootingsupport,
preparetechnical documentation and reports on problems,and deal effectively with all levels of
management and staff.
• Proven commitment to delivering superior customer service,performance quality and continuous
improvement.
• Demonstrated ability toworkeffectively within a dynamic team environment and to lead to problem
resolutions.
• Ability to lift and move equipment, boxes, rack-mount components,equipment and PDUs.
• Demonstrated awareness of state-of-the-art technology.
EDUCATION
York University,Toronto,Ontario. B.A, Sociology
WORK HISTORY
IBM Resiliency Services
IBM Canada, Markham, Ontario – 2009 – present
• Schedule workload, set priorities and review workof staff
• Develop and recommend improvements to environment,procedures and processes
• Acquire and dispose of hardware
• Configure computers,networks and server-related hardwareand software

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• Monitor and maintain access and security of data and infrastructure
• Provide technical support in the maintenanceand serviceof the following Data Centretechnologies
and platforms:VMwarevSphere and vCenter;Windows Server Technologies; Symantec Backup; IBM
Tape Libraries,Emerson/Avocent DSView Management Software
• Prepare documentation for use by clients and staff and providetrainingto staff on use of technology
• Install and roll out applications and/or software (Via Windows Deployment Services) and inventory
assets
• Design and create Lotus Notes databases.
Technical Services (ITSC)
IBM Canada, Markham, Ontario – 2005 - 2009
• Experience in the installation and setup of Windows and Linux servers and workstations
• Experience supportingWindows and Linux environments
• Experience with Microsoft Active Directory / DNS /DHCP
• Experience with DFS, VSS, FRS and off line folders
• Research skills and up-to-dateknowledge on technology advancements
Remote Technical Services (RTSC)
IBM Canada, Markham, Ontario – 2001 - 2005
• Responsible for the provision of Post-saleH/W maintenancesupport of IBM Personal Systems (Intel
based desktop and mobile) to IBM field technicians and customers
• Provided technical expertise, problem solvingtechniques and analysis toidentify and resolvehardware
and softwareproblems
• Provided assistanceand coaching advice to new employees
• Applied training,experience and in-depth systems’knowledge assistingcustomers and field
technicians with hardwareand software(O/S and applications)support
• Developed and maintained Lotus Notes databases and documents
Lotus Notes and Applications Analyst
IBM Canada, Toronto, Ontario – 1999 - 2001
• Provided end-user support in the installation,configuration,useand troubleshootingof Lotus Notes
• Provided end-user support and analysis Microsoft Windows OperatingSystems (O/S) -Win95,WinNT,
Win2K and installed NCO applications
• Assist in the installation and configuration of multiplehardwareand devices - Modems, Ethernet and
Token Ring adapters
• Worked in conjunction with other queue analysts and escalation points toprovide technical support to
on-sitetechnicians in the problem determination and resolution of hardwareor softwareissues which
impacted enterprise-wideproductivity and targets
INTERESTS AND HOBBIES:
• Recreational sports - Baseball, volleyball,camping, bowling,skydiving, databaseand websitedesign
• Free-time is spent listening to music, reading, writingand socialisingwith friends and family
REFERENCES:
• Availableupon request