1. Francis Erwin M. Roxas
180 N Cherry Street APT 5
Wallingford CT 06492
+1 (475) 434-6861
erroxas@yahoo.com
Objective
To utilize my experience and knowledge to establish myself in the workforce and to
demonstrate my strong work ethic, and personal character while staying focused on achieving
my personal and career goals for the future.
Certification
Cisco Certified Network Professional (CCNP) – Implementing Cisco IP Routing
Woodbridge, Connecticut
Date: July 23, 2016
Cisco ID: CSCO12382913
ITIL® Foundation Certificate in IT Service Management
Makati City, Philippines
Date: October 27, 2014
5186919.20329851
Cisco Certified Design Associate – Designing for Cisco Internetwork Solutions
Makati City, Philippines
Date: February 24, 2014
Cisco ID: CSCO12382913
Cisco Certified Network Associate (CCNA) – Routing & Switching
Quezon City, Philippines
Date: August 5, 2013
Cisco ID: CSCO12382913
Experience
August 2012 – April 2016 Accenture Mandaluyong City, Philippines
• Network Solutions Engineer
• Provide functional and/or data support for Sales Engineering. Ensure proper
documentation, notification, escalation, and tracking and follow up of all task
requests submitted. Primary responsibilities are focused on Pricing/Quoting,
Network Qualification, and Network Design.
• Reinforce high quality, highly skilled support for important client activities
thus positively impacting client experience.
2. • Monitor and update the Port Utilization of the Circuit ID’s.
• Ensures quality and on-time submission of task requests in meeting pre-
sales opportunities.
• Support Client (Verizon) for task request from Network Consultant of
Verizon.
• Acts as a point of contact to Verizon Network Engineering Team for issues
ranging from network implementation, network design, engineering and
performance.
• Coordination with other competitors like AT&T for the required site
Ethernet/DSL/Internet service pricing as part of requested network plan and
design by Verizon clients.
• Participating regular conference call from assigned Solutions
Engineer/Network Consultant together with his On-Shore Team.
• Performs and recommends detailed and summary quotations request for the
required tools and routers needed in the network implementation like Cisco,
Juniper and Adtran brands.
August 2011 – July 2012 Vicar Marketing Inc Manila Philippines
• Service Desk Analyst position
• Software installations and configuration
• Performed on-site and remote desktop support for users.
• Creates required documentation including technical documentation,
installation and troubleshooting procedures.
• Upgrade Operating Systems of Personal Computers
• Responsible for the maintenance of all workstation and server.
• Performed file transfer, file back up, and disk imaging using ghost image.
February 2011 – July 2011 Banco de Oro Unibank Manila Philippines
• Technical Application Support position
• Software installations and configuration
• Troubleshooting of desktop, laptop computers, printers, and peripherals
• Preventive maintenance of company computer systems
• Remote desktop support tech support via net meeting SW
• File transfer, file back-up, and disk imaging using ghost image
• Installation and configuration of Local Area Networking (LAN) with proxy
settings
• Network and database configuration
• Created technical documentation for installation and troubleshooting
procedures.
3. • Responsible for the deployment of Symantec anti-virus security
December 2010 – January 2011 C on ti nen ta l Sal es In co rp ora ted Manila
Philippines
• Creating Matrix,
• Sourcing company supplier
• Creating email to the suppliers
• Check the unit price of the product.
September 2009 – March 2010 Ser vcom ,Inc.
Manila Philippines
• Hardware and Software installation and configuration.
• Troubleshooting of personal computers, printers, laptops on the office.
• Responsible for giving access for the internet access depends on user name
account in the office.
• Responsible for daily check up of the workstation of the users
• Configuring routers and responsible for the maintenance of the computers in
the office.
• Server Configuration and maintenance
• CCTV camera access and configuration
Technical Skill set:
• AS400,Symantec,Re-ghost,HTML, XML, Visual Basic, PHP, Avaya
• Lotus Notes, Windows Net meeting, Vncware
• Linux, Mac OS, Microsoft XP, Vista, Windows 7
• Good Oral/ Written Communication skills
• Ghosting
• Microsoft Office (Word, Excel, PowerPoint, Access)
• Apple Products
• SAP
• Cisco routers
Education:
4. 2006-2010 Far Eastern University-East Asia College Manila Philippines
• Bachelors of Science degree Information Technology
• GPA 3.0
• Student athlete table tennis gold medal champion
• Community service program participant
Personal Information:
Date of Birth: July 6, 1989 Gender: Male
Height: 5'6" Civil Status: Single
Weight: 140 lbs Nationality: Filipino
