1. Aousaf Ali
216-R Block Model Town EXT Lahore
Mobile: +92.300.4424779
Email: aousaf_ali@hotmail.com
To seek for a position in a progressive organization where I can utilize my knowledge and
skills to bring a positive change in the organization and become more skilled and professional
by working on demanding tasks under fine supervision.
Consistently analyze and improve technical capabilities related to the field of
Information Technology there by increasing the efficiency and competitive with the
fast growing Technologies.
•
•
Bank Al Habib Limited
• Currently working with (Bank Al Habib Limited) Lahore, Pakistan in IT
Department as an CSD Officer.
Dates: Sep 2011 – Present
Job Title: IT CSD Officer
• Worked with (Abacus Consulting) Lahore, Pakistan
Dates: March 2009 – Sep 2011
Job Title: System Support Officer (SSO)
• AVAYA Softphones Application at Abacus Consulting Contact Center.
Features: Installation and configuration of AVAYA softphones for the Abacus
Consulting Contact Center.
• Worked with Mobilink (Multilynx) Lahore, Pakistan
Personal Information
Objective
Working Experiences
Innovative

2. Dated: Jan 2007 – March 2009
Job Title: System Support Engineer
• Citrix based thin clients at Mobilink Contact Center.
• Features: Installation and configuration of citrix based thin clients for AVAYA
network in Mobilink Contact Center.
• AVAYA hardphones at Mobilink Contact Center.
• Features: Installation and configuration of AVAYA hardphones for the
Mobilink Contact Center.
1. Involving in all aspects of IT CSD Officer Grade II in Bank Al Habib Limited. My
responsibilities are as under:
 Responsible to Execute the SOD and EOD of Branches.
 Provide user support for technical problems with desktop and Thin Client Systems.
 Primary contact to resolve problems reported by phone or e-mail at P.O Karachi.
 Works with various IT support to resolve problems.
 Provide basic support for office productivity applications such as Microsoft Windows,
Word, e-mail, and other software as assigned.
 Handle LAN, WAN Related Issues.
 Trouble shooting and all kinds of hardware’s (PC’s, Printer, Keyboard, Scanner,Mouse
etc).
 Supports Server, Network, Desktop Hardware, Software and Application.
 Provide technical support networking, troubleshooting and etc.
 Troubleshooting any reported problems & Keeping the network up and running.
 Involving in all aspects of installation and configuration of Desktop Systems and Thin
Client Systems.
 Installation and configuration of Lotus Notes and also configuration of Mails on
BlackBerry.
 Handle and troubleshoot operating system installations, software installations such as PC
and Anti-Virus.
 Updation of Screen Saver on ATM Machines.
2. Involving in all aspects of System Support Officer (SSO) in Abacus Consulting, one
of the leading in-house Contact Center service provider’s in Pakistan for Telenor. My
responsibilities are as under:
 Provide user support for technical problems with desktop and laptop.
 Primary contact to resolve problems reported by phone or e-mail By Telenor Pakistan
 Records problem and resolution details in the on-line system.
Job Responsibilities

3.  Works with various IT support to resolve problems.
 Provide updates to the user regarding problem status.
 Provide basic support for office productivity applications such as Microsoft Windows,
Word, e-mail, and other software as assigned.
 Handle LAN, WAN Related Issues.
 Trouble shooting and all kinds of hardware’s (Printer, Keyboard, Scanner, Mouse &
etc).
 Supports Server, network, desktop hardware, software and application.
 Provide technical support networking, troubleshooting and etc.
 Troubleshooting any reported problems & Keeping the network up and running.
 Involving in all aspects of installation and configuration of Desktop Systems.
 Installation and configuration of Mozilla Firefox, Netscape & Nice application.
 Handle and troubleshoot operating system installations, software installations such as
PC, Anti-virus software.
3. Involving in all aspects of Help Desk as Resident Engineer in Mobilink GSM (An
ORASCOM TELECOM Company) of one of the leading in-house Contact Center
service provider’s in Pakistan with a customer base of over 20 million. The main
responsibilities include:
• Provide all technical support 600 desktop, note book and thin client users.
• Involving in all aspects of installation and configuration of thin clients.
• Generating reports related to agents.
• Administering Windows 2003 based Servers.
• Help Desk Operations.
• CHRISS Installations
• Assembling, installation and troubleshooting of Desktop Systems (Dell/Compaq/HP)
Configuring and troubleshooting desktops, laptops.
• Installation, configuration and testing of SCSI device such as hard drives.
• Handle and troubleshoot operating system installations, software installations such as
• PC, Anti-virus software.
• CCNA (Lab Training)
• VOIP (Lab Training)
• Wireless Communication (Lab Training)
• MCSE (Lab Training)
• Associate in Rouitng
Career Trainings:

4. • Specialist in Rouitng
• Associate in Switching
• MCSE Server 2012 (Lab Training)
• Linux Server (Lab Training)
 Knowledge of Cisco Routers/Switches, Juniper Routers/Switches, HP Switches
 Knowledge of MS Servers configuration/ server support (Exchange, ISA, Active
Directory, DNS, DHCP, Wins, FTP, IIS, SQL/Oracle
 Knowledge of Active Directory and AD Group policy management, Microsoft
XP/Vista and Win7
 Knowledge of Network service support & management.(LAN/WAN)
 Knowledge of Firewalls, VLANs, VPN and VOIP Phone (Avaya, Cisco)
 Knowledge of VMware, Windows Server 2003,2008,2012 Exchange Server 2003
 Knowledge of Active Directory and AD Group policy management, DHCP, DNS,
IIS, Wins, ISA, Exchange, Windows update and FTP Server. Microsoft XP/Vista and
Win7.
 Knowledge of MCSE Server 2012, Linux Server.
 IT Software and Hardware related Issues, Managing Lan/ Wan Issues
• MS- Office 2003/2007/2010, Microsoft Outlook 2003/2007,Lotus Notes 9
• Remote Tools (RAdmin, VNC, LogMein, Team Viewer)
• Antivirus (Panda, Symantec endpoint, AVG, McAfee, Kespersky, Avast, ESet nod32)
• Backup of System Imaging Techniques (Deployment Server/Through Software/
/Network and HDD) and Recovery tools & Techniques
Bachelor: BCS from Virtual University of Pakistan. (2007)
Intermediate: ICS from International College Lahore (2001)
Education
IT SKILLS
Areas of Expertise

5. Matriculation Matric (Science) from The New Punjab Cadet College and School (1999)
S
English, Urdu and Punjabi.
.
References available upon request.
References
Language Skills

6. Matriculation Matric (Science) from The New Punjab Cadet College and School (1999)
S
English, Urdu and Punjabi.
.
References available upon request.
References
Language Skills