1. CONFLICT RESOLUTION
TECHNIQUES
SAFAYAT RANA
NIROSH VIGNARAJAH
MASNOON ORKO

2. What is conflict?
 Conflict is any situation in which your
concerns or desires differ from those of
another person
It causes painful tension set up by a clash
between opposed and contradictory impulses

3. Conflict(contn’d)
Conflict arises when there is………
 Disagreement between employees.
 Employees who just don’t get along (there isn’t an
apparent conflict).
 Personality clashes
 Underlying stress and tension
 Ego Problems
 Communicate to one another differently.
 Spend large amounts of time together.
 Depend on one another to “get the job done”.

4. Conflict (cont’d)
• Conflict does not always have to be negative.
When employees are able to challenge one
another’s ideas in a supportive environment,
new ideas are generated and fostered.
• It is important to remember that conflict will
always exist between employees. Effective
supervisors have the skills to manage the
conflict process and turn disagreements into
ideas.

11. Bad
Consequences
of Conflict

13. Breakdown of Relationships

14. Breakdown of
collaborative ventures

16. Causes of
Conflict

17. The Aggressive or
Competitive behavior of
human beings

18. Competition for limited
resources

19. Frustration

20. Introduction
to Change

21. Clashes between Values and
Interest

22. Cultural Influences

23. Misinformation, Assumptions
and Expectations

24. How to Resolve Conflicts
• Clarify what the disagreement is
• Establish a common goal
• Discuss ways to meet the goal
• Determine the barriers
• Agree on the best way to resolve the conflict
• Acknowledge the agreed solution and
determine the responsibility each person has
in the resolution

26. The Do’s…….
 Understand that conflicts are inevitable.
 Resolve to address conflict quickly.
 Focus on the problem.
 Be open to solutions.
 Acknowledge how others are feeling.
 Listen actively.

27. The Don’ts…..
 Focus on personality traits that cannot be
changed.
 Interrupt.
 Attack.
 Disregard the feelings of the employees.
 Avoid the conflict.
 Allow emotions to take over the conversation.
 Impose personal values or beliefs

28. • Conflict is not necessarily unfavorable. When
properly managed it results in several
advantages such as increase in personal
growth, enhanced communication, and
producing better outcomes. However, if not
managed properly it will result in your decline.
• Therefore, it is upto you to manage a conflict
and turn it to your advantage, or to let it get in
the way of your goals.