This document discusses how to manage conflict effectively. It provides guidelines for conflict resolution such as being respectful of differences and controlling emotions. It also describes the five main strategies for managing conflict: forcing, accommodation, avoiding, compromising, and collaborating. Forcing involves satisfying your own concerns without regard to the other party, while accommodation means meeting others' needs at your own expense. Avoiding does not address the conflict, while compromising involves partially satisfying both parties. Collaborating aims to find a mutually agreeable solution through cooperation and understanding both perspectives. The document notes that conflict can have pros when resolved effectively, such as fostering creativity and deeper relationships, and concludes that learning healthy conflict management techniques can prevent negative outcomes.