The document outlines various approaches to conflict resolution including win-win, win-lose, lose-win, and lose-lose. It recommends using a contingency approach by applying win-win in relationships but allowing win-lose in competitive situations. Avoidance techniques like resignation, diffusion, appeasement, confrontation, compromise, arbitration, and negotiation are also discussed. Effective negotiations involve jointly confronting problems, exploring solutions, and focusing on facts to find creative win-win agreements that benefit all parties.