The document discusses conflict management and resolution. It defines conflict, identifies causes and symptoms of conflict, and describes positive and negative outcomes of conflict. It also discusses identifying productive versus unproductive conflict and techniques for constructive conflict resolution such as principled negotiation. The key points are that getting teams to play together is difficult, conflict arises from differing interests and values, and while conflict can increase creativity, it also risks decreased productivity if not managed constructively.

1. Conflict Management

2. It's easy to get the players but Getting team to play together that's the hard part“Casey Stengel”Dillon "Casey" Stengel nicknamed "The Old Professor", was an American Major League Baseball outfielder and manager

3. وربما أوجب استقصاؤنا النظر عدولاً عن المشهور والمتعارف ، فمن قَرَعَ سمعه خلافُ ما عهده فلا يبادرنا بالإنكار ، فذلك طيشٌ . فرُبَّ شَنِعٍ حَقٌّ ، ومألُوفٍ محمودٍ كاذبٌ . والحقُّ حقٌّ في نفسه ، لا لقول الناس له . ولنذكر قولهم: إذا تساوت الأذهانُ والهِمَمُ ، فمتأخِّر كُلِّ صناعةٍ ، خَيْرٌ مِن متقدمها .ابن النفيس (607هـ/1213م، دمشق - 687هـ/1288 م)

4. Conflict Management Mind Map

5. After this presentation we will be able to “or suppose”

6. Define and diagnose team conflict

7. Identify the outcomes of team conflict

8. Describe productive uses of conflict behavior

9. Explain constructive conflict resolution

10. Apply principled negotiation techniques

11. Describe the role of managed conflict

12. What is Conflict?

13. What is Conflict?A fight or battleA controversy or quarrelOpposition between interests or principles (a conflict of interest; conflicting opinions)Discord of action, feeling, or effect (conflicting emotions)Interference of one event or activity with another (a conflict in schedule)A mental struggle arising from opposing demands or impulsesA collision

14. What is Conflict?A fight or battleA controversy or quarrelOpposition between interests or principles (a conflict of interest; conflicting opinions)Discord of action, feeling, or effect (conflicting emotions)Interference of one event or activity with another (a conflict in schedule)A mental struggle arising from opposing demands or impulsesA collision

15. What is Conflict?A fight or battleA controversy or quarrelOpposition between interests or principles (a conflict of interest; conflicting opinions)Discord of action, feeling, or effect (conflicting emotions)Interference of one event or activity with another (a conflict in schedule)A mental struggle arising from opposing demands or impulsesA collision

16. What is Conflict?A fight or battleA controversy or quarrelOpposition between interests or principles (a conflict of interest; conflicting opinions)Discord of action, feeling, or effect (conflicting emotions)Interference of one event or activity with another (a conflict in schedule)A mental struggle arising from opposing demands or impulsesA collision

17. What is Conflict?A fight or battleA controversy or quarrelOpposition between interests or principles (a conflict of interest; conflicting opinions)Discord of action, feeling, or effect (conflicting emotions)Interference of one event or activity with another (a conflict in schedule)A mental struggle arising from opposing demands or impulsesA collision

18. What is Conflict?A fight or battleA controversy or quarrelOpposition between interests or principles (a conflict of interest; conflicting opinions)Discord of action, feeling, or effect (conflicting emotions)Interference of one event or activity with another (a conflict in schedule)A mental struggle arising from opposing demands or impulsesA collision

19. What is Conflict?A fight or battleA controversy or quarrelOpposition between interests or principles (a conflict of interest; conflicting opinions)Discord of action, feeling, or effect (conflicting emotions)Interference of one event or activity with another (a conflict in schedule)A mental struggle arising from opposing demands or impulsesA collision

20. Causes of Conflict

21. Causes of ConflictDifferent values, goals and methods The tasking seems ImpossibleIssues of group controlCommunicationProblemsFunctional loyaltiesPersonalitycharacteristicsStatus-seeking rather than team focusFrustration caused by lack of resolution

22. Causes of ConflictDifferent values, goals and methods The tasking seems ImpossibleIssues of group controlCommunicationProblemsFunctional loyaltiesPersonalitycharacteristicsStatus-seeking rather than team focusFrustration caused by lack of resolution

23. Causes of ConflictDifferent values, goals and methods The tasking seems ImpossibleIssues of group controlCommunicationProblemsFunctional loyaltiesPersonalitycharacteristicsStatus-seeking rather than team focusFrustration caused by lack of resolution

24. Causes of ConflictDifferent values, goals and methods The tasking seems ImpossibleIssues of group controlCommunicationProblemsFunctional loyaltiesPersonalitycharacteristicsStatus-seeking rather than team focusFrustration caused by lack of resolution

25. Causes of ConflictDifferent values, goals and methods The tasking seems ImpossibleIssues of group controlCommunicationProblemsFunctional loyaltiesPersonality & characteristicsStatus-seeking rather than team focusFrustration caused by lack of resolution

26. Causes of ConflictDifferent values, goals and methods The tasking seems ImpossibleIssues of group controlCommunicationProblemsFunctional loyaltiesPersonality & characteristicsStatus-seeking rather than team focusFrustration caused by lack of resolution

27. Causes of ConflictDifferent values, goals and methods The tasking seems ImpossibleIssues of group controlCommunicationProblemsFunctional loyaltiesPersonality & characteristicsStatus-seeking rather than team focusFrustration caused by lack of resolution

28. Causes of ConflictDifferent values, goals and methods The tasking seems ImpossibleIssues of group controlCommunicationProblemsFunctional loyaltiesPersonality & characteristicsStatus-seeking rather than team focusFrustration caused by lack of resolution

29. Causes of ConflictDifferent values, goals and methods The tasking seems ImpossibleIssues of group controlCommunicationProblemsFunctional loyaltiesPersonality & characteristicsStatus-seeking rather than team focusFrustration caused by lack of resolution

30. Symptoms of Conflict

31. Symptoms of ConflictMembers are impatient.Ideas are attacked before they are Completely expressed.Members take sides.Comments are made with emotion.Anger and dislike are expressed

32. Symptoms of ConflictMembers are impatient.Ideas are attacked before they are Completely expressed.Members take sides.Comments are made with emotion.Anger and dislike are expressed

33. Symptoms of ConflictMembers are impatient.Ideas are attacked before they are Completely expressed.Members take sides.Comments are made with emotion.Anger and dislike are expressed

34. Symptoms of ConflictMembers are impatient.Ideas are attacked before they are Completely expressed.Members take sides.Comments are made with emotion.Anger and dislike are expressed

35. Symptoms of ConflictMembers are impatient.Ideas are attacked before they are Completely expressed.Members take sides.Comments are made with emotion.Anger and dislike are expressed

36. Positive Outcomes of Conflict

37. Positive Outcomes of ConflictIncreases energy and creativityClarifies ideasIncreases understandingImproves ground rules

38. Positive Outcomes of ConflictIncreases energy and creativityClarifies ideasIncreases understandingImproves ground rules

39. Positive Outcomes of ConflictIncreases energy and creativityClarifies ideasIncreases understandingImproves ground rules

40. Positive Outcomes of ConflictIncreases energy and creativityClarifies ideasIncreases understandingImproves ground rules

41. Negative Outcomes of Conflict

42. Negative Outcomes of ConflictDecreased productivity Lack of communicationNegative emotions about teamwork Poor decision makingDysfunctional working relationshipsImpaired process improvement

43. Negative Outcomes of ConflictDecreased productivity Lack of communicationNegative emotions about teamwork Poor decision makingDysfunctional working relationshipsImpaired process improvement

44. Negative Outcomes of ConflictDecreased productivity Lack of communicationNegative emotions about teamwork Poor decision makingDysfunctional working relationshipsImpaired process improvement

45. Negative Outcomes of ConflictDecreased productivity Lack of communication Negative emotions about teamworkPoor decision makingDysfunctional working relationshipsImpaired process improvement

46. Negative Outcomes of ConflictDecreased productivity Lack of communication Negative emotions about teamwork Poor decision makingDysfunctional* working relationshipsImpaired process improvement* Dysfunctional : incorrectly

47. Negative Outcomes of ConflictDecreased productivity Lack of communication Negative emotions about teamwork Poor decision makingDysfunctional working relationshipsImpaired* process improvement*Impaired: hardly move

48. Conflict Identification

49. Conflict IdentificationProductiveTeam reaches decisionsCooperative climateDisagreement is a common problemCommitment to team goalsHigh esprit de corpsDisagreement on issues onlyMembers listen

50. Conflict IdentificationProductiveTeam reaches decisionsCooperative climateDisagreement is a common problemCommitment to team goalsHigh esprit de corpsDisagreement on issues onlyMembers listen

51. Conflict IdentificationProductiveTeam reaches decisionsCooperative climateDisagreement is a common problemCommitment to team goalsHigh esprit de corpsDisagreement on issues onlyMembers listen

52. Conflict IdentificationProductiveTeam reaches decisionsCooperative climateDisagreement is a common problemCommitment to team goalsHigh esprit de corpsDisagreement on issues onlyMembers listen

53. Conflict IdentificationProductiveTeam reaches decisionsCooperative climateDisagreement is a common problemCommitment to team goalsHigh esprit de corpsDisagreement on issues onlyMembers listen

54. Conflict IdentificationProductiveTeam reaches decisionsCooperative climateDisagreement is a common problemCommitment to team goalsHigh esprit de corpsDisagreement on issues onlyMembers listen

55. Conflict IdentificationProductiveTeam reaches decisionsCooperative climateDisagreement is a common problemCommitment to team goalsHigh esprit de corpsDisagreement on issues onlyMembers listen

56. Conflict IdentificationUnproductiveTeam is deadlockedCompetitive climateDisagreement is win-loseCommitment to individual goalsNo esprit de corpsMembers see own viewsPersonal attacks

57. Conflict IdentificationUnproductiveTeam is deadlockedCompetitive climateDisagreement is win-loseCommitment to individual goalsNo esprit de corpsMembers see own viewsPersonal attacks

58. Conflict IdentificationUnproductiveTeam is deadlockedCompetitive climateDisagreement is win-loseCommitment to individual goalsNo esprit de corpsMembers see own viewsPersonal attacks

59. Conflict IdentificationUnproductiveTeam is deadlockedCompetitive climateDisagreement is win-loseCommitment to individual goalsNo esprit de corpsMembers see own viewsPersonal attacks

60. Conflict IdentificationUnproductiveTeam is deadlockedCompetitive climateDisagreement is win-loseCommitment to individual goalsNo esprit de corpsMembers see own viewsPersonal attacks

61. Conflict IdentificationUnproductiveTeam is deadlockedCompetitive climateDisagreement is win-loseCommitment to individual goalsNo esprit de corpsMembers see own viewsPersonal attacks

62. Conflict IdentificationUnproductiveTeam is deadlockedCompetitive climateDisagreement is win-loseCommitment to individual goalsNo esprit de corpsMembers see own viewsPersonal attacks

63. Basic Types of Conflict

64. Basic Types of ConflictWithin the individualBetween individualsBetween an individual and the teamBetween factionsNo esprit de corpsMembers see own viewsPersonal attacks

65. Basic Types of ConflictWithin the individualBetween individualsBetween an individual and the teamBetween factionsNo esprit de corpsMembers see own viewsPersonal attacks

66. Basic Types of ConflictWithin the individualBetween individualsBetween an individual and the teamBetween factionsNo esprit de corpsMembers see own viewsPersonal attacks

67. Basic Types of ConflictWithin the individualBetween individualsBetween an individual and the teamBetween factionsNo esprit de corpsMembers see own viewsPersonal attacks

68. Basic Types of ConflictWithin the individualBetween individualsBetween an individual and the teamBetween factionsNo esprit de corpsMembers see own viewsPersonal attacks

69. Basic Types of ConflictWithin the individualBetween individualsBetween an individual and the teamBetween factionsNo esprit de corpsMembers see own viewsPersonal attacks

70. Basic Types of ConflictWithin the individualBetween individualsBetween an individual and the teamBetween factionsNo esprit de corpsMembers see own viewsPersonal attacks

71. Conflict Behavior

72. Conflict BehaviorConflict Behavior "Competing"I win, you lose (competition—A)- Assertive and uncooperative- Pursue own concerns at others' expense- Power oriented; trying to win

73. Conflict BehaviorConflict Behavior "Avoiding = wait/See ”- Unassertive and uncooperative- Will not address the conflict- Withdrawal

74. Conflict BehaviorConflict Behavior “Accommodating* = Lose/Win "I lose or give in (accommodate — B)- Unassertive and cooperative- Opposite of competing- Sacrifice own viewpoint in order to satisfy that of another* Accommodating : helpful in bringing about a harmonious adaptation (استيعابي)

75. Conflict BehaviorConflict Behavior "Compromising = Lose/win"We both get something (compromise — C)- The median between assertiveness- And cooperativeness- Finds a mutually acceptable solution- That will partially satisfy all parties

76. Conflict BehaviorConflict Behavior "Collaborating=win/win”We both “win”(collaborate—D)- Assertive and cooperative- Opposite of avoiding- An attempt to find a solution by Consensus

77. Conflict AssessmentHow does each team member define the issue?How do the parties pursue their objectives?Is each individual aware of the effect of his or her behavior on the other?Without intervention, what will happen to the team's performance?What is the win-win outcome?

78. Constructive Conflict Resolution Principles

79. Constructive Conflict Resolution Principles- Rationality- Understanding- Communication- Reliability- Noncoerciveinfluence- Acceptance- Goodwill

80. The Contract Negotiator’s Competencies Model

81. The Contract Negotiator’s Competencies ModelContract negotiations “Essential Elements”

82. Final Pointers- Maintain an open atmosphere- Keep conflict resolution inside the team- Examine past conflict behaviors- Consider the consequences

84. Conclusion Define and diagnose team conflictIdentify the outcomes of team conflictDescribe productive uses of conflict behaviorExplain constructive conflict resolutionApply principled negotiation techniquesDescribe the role of managed conflict