3. Conflict
Conflict is an inevitable part of
human relationships. Conflict arises
when people disagree over
something perceived as important.
We live in communities and families
with people who may not see
things as we do. Conflicts occur on
a daily basis, sometimes as small
disputes, sometimes as violent
battles.

4. Types of Conflict
Values conflict Involves incompatibility of preferences, principles
and practices that people believe in religion, ethics
or politics.
Power conflict Occurs when each party wishes to maintain or
maximize the amount of influence that it exerts in
the relationship.
Economic conflict Involves competing to attain scarce resources such
as monetary or human resources.
Interpersonal conflict Occurs when two people or more have
incompatible needs, goals, or approaches in their
relationship.
Organizational conflict Involves inequalities in the organizational chart and
how employees report to one another.
Environmental conflict Involves external pressures outside of the
organization such as a recession, a changing
government, or a high employment rate.

5. Organizational Conflict
Conflict takes many forms in organizations. There is
the inevitable clash between formal authority and
power and those individuals and groups affected.
There are disputes over how revenues should be
divided, how the work should be done and how
long and hard people should work. Conflict remains
among individuals, departments, and between
unions and management. There are subtler forms
of conflict involving rivalries, jealousies, personality
clashes, role definitions, and struggles for power
and favor.

6. Common reasons for workplace conflict
 Interpersonal Conflict : This conflict is usually
caused by opposing personalities or personality
clashes.
 Structural Conflict : This is when departments
have different needs and wants, and are not
able to compromise.
 Differing Goals: This is when departments have
differing goals, and each department is working
independently to achieve their goals.

7. Common reasons for workplace conflict
 Mutual Dependence of Departments: This is when
two departments are dependent on each other,
and the failure of one department affects the other
 Role Dissatisfaction: Conflict may arise in the
feeling of not receiving enough recognition or
status.
 Communication Barriers: This often occurs in
organizations that have branch offices due to the
geographic separation that makes consistent and
timely communication possible.

8. The need to manage conflict
Conflict is a relationship between segments of an
interrelated system: persons, a group, an
organization, a community, a nation. We need to
manage conflict in order to obtain profitable
return from it. Managing conflict requires that we
consider not only the required guidance and
control to keep conflict at an acceptable-yet not
too high level but also the activity to encourage
proper conflict when the level is too low.

9. How to resolve workplace conflict
 Increased understanding: Conflict can be solved by
increasing people's awareness & without
undermining of other people.
 Increased group cohesion: Team members can
develop stronger mutual respect and a renewed
faith in their ability to work together.
 Improved self-knowledge: Helping the employees
to understand the things that are most important
to them, sharpening their focus and enhancing
their effectiveness conflict can be solved.

10. How can handle conflict be good for an
organization ?
 Conflict encourages new thinking: Conflict can be
the stimulus for new thinking. It can open up new
possibilities and help to generate new ideas.
 Conflict raises questions: Organizational conflict
usually leads to a series of questions for those on
both sides of any issues. When there is no
conflict, no need to question come up or challenge
for the organization.

11. How can handle conflict be good for an
organization ?
 Conflict builds relationships: Organizational conflict
help to build relationships through mutual
understanding and respect. It Learning to listen and
listening to learn leads to insights valued by both
sides in any conflict situation.
 Conflicts beats stagnation: Conflict can beat the
stagnation that opens the door to competitors. It
challenges the ability to provide customers with new
and innovation solutions to meet their needs.

12. How can handle conflict be good for an
organization ?
 Conflict opens minds: Organization that teach
employees how to manage conflict effectively
create a climate of innovation that encourages
creative thinking and opens minds to
new, previously unexplored, possibilities.

13. Conclusion
Conflict in the workplace seems to be a fact of life.
Organization leaders are responsible for creating a
work environment that enables people to thrive. If
turf wars, disagreements and differences of opinion
escalate into conflict, you must intervene
immediately. Not intervening is not an option if you
value your organization and your positive culture.