This document discusses conflict management and its impact on employee turnover and productivity in organizations. It begins with an introduction to the topic and definitions of different types of conflicts that can occur. It then discusses the costs and benefits of conflicts, as well as the positive and negative effects. The document also defines employee turnover and productivity, provides calculations for turnover, and lists factors that can impact productivity. Finally, it presents a case study of an architecture firm called Creators and discusses their management system, employee turnover rates, productivity levels, and recommendations for improvement.