This presentation shows how conflict can be managed and some other important aspects about it.

2. Conflict refers to some form of
friction, or discord arising within a
group when the beliefs or actions
of one or more members of the
group are either resisted by or
unacceptable to one or more
members of another group.
Management is the process of
dealing with or controlling things
or people.

3. Conflict can be occur between…

4. General Causes of Conflicts

5. Causes of Conflict
What Does It Mean?
What is the Value
to You?
Misunderstanding When individuals do not hear
what is being said?.
Personality Clashes When individuals do not value
“people just like me”.
Competition for
resources
When employees believe
they are better off competing for
resources rather than
cooperating.
Authority Issues When employees lack
confidence in their leaders or
perceive overuse of authority.

6. Causes of
Conflict What Does It Mean?
What is the Value to
You?
Lack of cooperation When one person does not
share information with
the whole group.
Differences over
methods or style
When agreement does not
exist on standard ways of
completing a task.
Low performance When individuals are not
working to their potential.
Value or goal
differences
When individuals value
different outcomes or
objectives.

7. TYPES OF CONFLICTS
• Intrapersonal conflict: An
intrapersonal conflict occurs within
an individual in situations in which
he or she must choose between
two alternatives.
• Interpersonal conflict: is conflict
between two or more individuals..
The person experiencing this
conflict may experience opposition
in upward, downward, horizontal, or
diagonal communication.

8. Intergroup conflict : refers to
disagreements or differences
between the members of two
or more groups or their
representatives over authority,
territory, and resources

9. CONFLICT MANAGEMENT
Conflict management is
defined as “the opportunity
to improve situations and
strengthen relationships”

10. HANDLING CONFLICT SITUATIONS
Determine the person or group with whom there is a conflict
Analyse the causes of the conflict
Consider alternative strategies for conflict management
Choose the strategy/strategies that will produce the best results
Implement the decision
Evaluate the decision

11. CONFLICT-RESOLUTION
STRATEGIES
• Avoiding: This is the strategy of
avoiding conflict at all costs.
• Withholding or withdrawing: In
this avoidance strategy, one party
opts out of participation. They
remove themselves from the
situation.

12. Continue…
• Bargaining and negotiating: These
strategies are attempts to divide the
rewards, power, or benefits so that
everyone gets something.
• Smoothing over or reassuring: This
is the strategy of saying "Everything
will be OK." By maintaining surface
harmony, parties do not withdraw but
simply attempt to make everyone feel
good.

13. Continue…
• Compromising: This strategy is
called "splitting the difference." In
compromising each party gives up
something it wants. It is useful
when goals or values are
markedly different.
• Collaborating: This is an
assertive and cooperative means
of conflict resolution that results in
a win-win solution.

14. HOW TO PREVENT CONFLICTS IN
WORKPLACE
• Frequent meeting of your team
• Allow your team to express openly
• Sharing objectives
• Having a clear and detailed job description
• Distributing task fairly
• Never criticize team members publicly
• Always be fair and just with your team

15. Thank youThank you