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COMMUNICATION &
EDUCATION TECHNOLOGY
UNIT – REVIEW OF COMMUNICATION PROCESS
HOUR – 5
• “A process by which two or more exchange ideas, facts, beliefs,
feeling, or impressions that each gains a ‘common understanding’
of meaning, intent and use of message” – paul leagens.
COMMUNICATION
PURPOSE OF
COMMUNICATION
• To exchange ideas.
• To bring change in behavior in desired
direction.
• Create a positive environment.
• To provide information/ instruction.
• To build healthy relationship.
• Reaching decision and coming to
conclusion.
• To acquire new skill.
• To influence people.
• Entertainment.
PROCESS OF COMMUNICATION
MODEL
TYPES OF
COMMUNICATION
• Verbal communication.
• Non verbal communication.
• One way communication.
• Two way communication.
• Formal and informal communication.
• Visual communication.
• Tele communication.
VERBAL COMMUNICATION
NON VERBAL COMMUNICATIONTouch
Eye contact
Posture
Gait
Gesture
General physical appearance
ONE WAY COMMUNICATION
Lecture method
The draw back of one way communication
are:
• No feedback.
• Information is imposed.
• Learning is authoritative
• Little participation.
• Uncertain whether influence human
behavior or not.
TWO WAY
COMMUNICATION
FORMAL
AND
INFORMAL COMMUNICATION
VISUAL
COMMUNICATION
TELE COMMUNICATION
• Muddled message.
• Wrong channel.
• Lack of feedback.
• Mechanical barriers.
METHOD TO OVERCOME
BARRIERS IN
COMMUNICATION
TECHNIQUE OF EFFECTIVE
COMMUNICATIONConversational skill
1. Control the tone of your voice so that you are conveying exactly what you mean to say.
2. Be knowledgeable.
3. Be clear and concise.
4. Broad think or keep an open mind.
Listening skill
1. Whenever possible sit with person, during communication, do not cross your arms or legs
because that body language conveys a message of being closed.
2. Be alert but relaxed.
3. Keep the conversation as natural as possible and avoid being overly eager.
4. If culturally appropriate, maintain eye contact with the person.
5. Use appropriate facial expression and body gesture while listening.
Maintain silence/ effective therapeutic communication
1. Using silence 2. active listener 3. seeking clarification 4. offering self 5. presenting
reality 6. pinpointing 7. establishing relationship 8. self awareness 9. sharing empathy
Communication & education technology

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Communication & education technology

  • 1. COMMUNICATION & EDUCATION TECHNOLOGY UNIT – REVIEW OF COMMUNICATION PROCESS HOUR – 5
  • 2.
  • 3. • “A process by which two or more exchange ideas, facts, beliefs, feeling, or impressions that each gains a ‘common understanding’ of meaning, intent and use of message” – paul leagens. COMMUNICATION
  • 4. PURPOSE OF COMMUNICATION • To exchange ideas. • To bring change in behavior in desired direction. • Create a positive environment. • To provide information/ instruction. • To build healthy relationship. • Reaching decision and coming to conclusion. • To acquire new skill. • To influence people. • Entertainment.
  • 6. TYPES OF COMMUNICATION • Verbal communication. • Non verbal communication. • One way communication. • Two way communication. • Formal and informal communication. • Visual communication. • Tele communication.
  • 8. NON VERBAL COMMUNICATIONTouch Eye contact Posture Gait Gesture General physical appearance
  • 9. ONE WAY COMMUNICATION Lecture method The draw back of one way communication are: • No feedback. • Information is imposed. • Learning is authoritative • Little participation. • Uncertain whether influence human behavior or not.
  • 14.
  • 15. • Muddled message. • Wrong channel. • Lack of feedback. • Mechanical barriers.
  • 16. METHOD TO OVERCOME BARRIERS IN COMMUNICATION
  • 17.
  • 18. TECHNIQUE OF EFFECTIVE COMMUNICATIONConversational skill 1. Control the tone of your voice so that you are conveying exactly what you mean to say. 2. Be knowledgeable. 3. Be clear and concise. 4. Broad think or keep an open mind. Listening skill 1. Whenever possible sit with person, during communication, do not cross your arms or legs because that body language conveys a message of being closed. 2. Be alert but relaxed. 3. Keep the conversation as natural as possible and avoid being overly eager. 4. If culturally appropriate, maintain eye contact with the person. 5. Use appropriate facial expression and body gesture while listening. Maintain silence/ effective therapeutic communication 1. Using silence 2. active listener 3. seeking clarification 4. offering self 5. presenting reality 6. pinpointing 7. establishing relationship 8. self awareness 9. sharing empathy