This document defines communication skills as the ability to use language receptively and expressively exchange information. It discusses types of communication based on organization relationships and flow. Barriers to communication include semantic issues, emotional/psychological factors, organizational policies, and personal attitudes. Effective communication is two-way, involves active listening and feedback, and is clear, concise, complete, concrete, courteous, and correct. Good communication skills are important for professional advancement, resolving conflicts, building relationships, and improving productivity.

2. Objectives
 What is Communication Skills?
 Types of Communication
 Importance of Communication Skills
 Barriers in Communication

3. What is Communication?
The dictionary defines communication as a process by
which information is exchanged between individuals
through a common system of symbols, signs or
behavior.

4. What is a Skill?
Skill is defined as a learning power of doing
something completely. It is a developed aptitude or
ability.

5. What is Communication Skill???
Communication Skills is the ability to use
language(receptive) and express(expression)
information.

6. Types of Communication
 On basis of Organization relationship
 Formal
 Informal
 On basis of flow
 Vertical
 Crosswise/Diagonal
 Horizontal
 On basis of Expression
 Verbal
 Non-verbal

7. Barriers To Communication
 Semantic Barriers
 Symbols With Different Meaning
 Badly Expressed message
 Faulty Translation
 Unclarified assumption
 Specialist’s language
 Emotional Or Psychological Barriers
 Premature evolution
 Inattention
 Loss of transmission & poor retention
 Undue reliance on the written word
 Distrust of communication
 Failure to communicate

8. Continue…
 Organisational Barriers
 Organizational policy
 Organizational rules & regulation
 Status relation
 Complexity in organisation
 Personal Barriers
 Attitude of Superior
 Lack of awareness
 Lack of time
 Lack of poor initiative

9. Effective communication
 It is two way
 It involves active listening
 It reflects the accountability of speaker and listener
 It utilizes feedback
 It is free of stress
 It is clear

10. 7 C’s of effective communication
 Completeness
 Conciseness
 Consideration
 Clarity
 Concreteness
 Courtesy
 Correctness

11. Importance of effective
communication skills
 Professional Advancement
 Resolve Conflict
 Build Relationships
 Improve Productivity

12. Tips….
 Maintain eye contact with the audience
 Body awareness
 Gesture & expression
 Convey one’s thoughts
 Practice effective communication skills

13. Thank You…