for the use of Bs.c nursing 2nd year CET Syllabus

1. UNIT 1: REVIEW OF COMMUNICATION
PROCESS

2. Objectives:
 To introduce about communication process
 To define the communication
 To discuss the types of communication
 To describe the elements of communication
 To give detail information about process of
communication
 To enlist the channels of communication
 To list down the barriers of communication
 To summarize the topic

3. Introduction
 Communication is an exchange of facts, ideas,
opinions, or emotions by two or more persons.
Communication is much more than simply
transmission of information.
 Communication is the basic element of human
interactions.
 It is one of the most vital components of all nursing
practice

4. Definition
1. Communication is the process of exchanging
information, thoughts, ideas and feelings, from
one individual to another.
2. Communication is the sum total of the entire
things one person does when he wants to create
understanding in the mind of another.
3. Communication is the process by which a
message is passed from the sender to the receiver
with the objective that the message sent is
received and understood as intended

5. Types of communication
 Divided into 3 types :
1. On the basis of relationship
 Formal
 Informal
2. On the basis of flow
Downward
Upward
horizontal
3. On the basis of expression
•Verbal : oral and written
•Non-verbal : facial expression, posture, eye contact

6. CHANNELS
 Face to face communication
 Broad cast media: TV, radio, loudspeaker etc
 Mobile
 Electronic : email, internet, social media
 Written : policies, letters, memos, notices,
announcements, etc

7. Elements
 Sender
 Message
 Encoding
 Channel
 Receiver
 Decoding
 Feedback

8. Process of communication

9. Barriers of communication
 Emotional factors: jealousy, suspicion, anger,
anxiety
 Physical factors: fatigue, illness, speech defects,
deafness, pain
 Intellectual factors: low IQ, lack of knowledge,
misinterpretation of words
 Social factors: cultural differences, language
 Environmental factors: noise, lack of privacy,
uncomfortable accommodation

10.  OTHER: inattention, badly expressed message, status
and position, resistance to change, use of health care
jargons

11. Summary
 Communication is a two way process. A nurse who
communicates with a patient must understand what
the patient is trying to communicate. The process of
human interaction occurs through communication.

12. Teacher’s references
 Dr. Clement I, “ TEXTBOOK ON Communication
& Educational Technology”, third edition,
Bangalore: EMMESS Medical Publishers; 2016
 K.P. Neeraja . Text Book of nursing education . 2
edition ,jaypee publication
 Pramilaa R. Nursing communication and
educational technology. First edition , jaypee
publication

13. Student’s reference
 Dr. Clement I, “ TEXTBOOK ON Communication &
Educational Technology”, third edition, Bangalore:
EMMESS Medical Publishers; 2016