Effective Communication in Organisation

1. COMMUNICATION

2. is what ??
It is a process of exchanging –
Information
Ideas
Thoughts
Feelings
Emotions
Through –
Speech
Signals
Writing
Behavior
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3. What is Communication?
Communication is the art of transmitting information,
ideas and attitudes from one person to another.
Communication is the process of meaningful interaction
among human beings.
ITS ESSENCES :
Personal process
Occurs between people
Means to influence others
Expression of thoughts and
Emotions through words & actions.
Tools for controlling and motivating people.

4. Communication
Communication is defined “as the
exchange of ideas, opinions and
information through written or spoken
words, symbols or actions”.
The word “communicate” derives from
the word “common”- to share,
exchange, send along, transmit, talk,
gesture, write, put in use, relate,
to impart, to make common.

5. What are the most common ways
we communicate?
Written Word

6. Types of Communication
Downwards Communication : Highly Directive, from Senior
to subordinates, to assign duties, give instructions, to
inform, to offer feed back, approval to highlight problems
etc.
Upwards Communications : It is non directive in nature
from down to up, to give feedback, to inform about
progress/problems, seeking approvals.
Lateral or Horizontal Communication: Among colleagues,
peers at same level for for information sharing for
coordination, to save time.

7. Communication Key Elements
•Message
•Source (sender)
•Channel
•Receiver
•Context
•Feedback

8. The Communication Process
SENDER
(encodes)
RECEIVER
(decodes)
Barrier
Barrier
Medium
Feedback/Response

9. Sender
Channel
Receiver
Feedback
Channel
Encoding
Decoding
Message
Noise
Barrier
Process of
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10. Always think ahead about what you are going to say.
Use simple words and phrases that are understood by every body.
Increase your knowledge on all subjects you are required to speak.
Speak clearly and audibly.
Check twice with the listener whether you have been understood
accurately or not
In case of an interruption, always do a little recap of what has been
already said.
Always pay undivided attention to the speaker while listening.
While listening, always make notes of important points.
Always ask for clarification if you have failed to grasp other’s point of
view.
ESSENTIALS OF COMMUNICATION Do’s

11. ESSENTIALS OF COMMUNICATION –DONT’s
Do not instantly react and mutter something in anger.
Do not use technical terms & terminologies not understood by
majority of people.
Do not speak too fast or too slow.
Do not speak in inaudible surroundings, as you won’t be heard.
Do not assume that everybody understands you.
While listening do not glance here and there as it might distract
the speaker.
Do not interrupt the speaker.
Do not jump to the conclusion that you have understood every
thing.

12. Characteristics of effective
communications
Effective communication requires the sender to:
• Know the subject well
• Be interested in the subject
• Know the audience members and establish
a rapport with them
• Speak at the level of the receiver
• Choose an appropriate communication
channel

13. Characteristics of effective
communications
The channel should be:
• Appropriate
• Affordable
• Appealing (pleasing)

14. Characteristics of effective
communications
The receiver should:
• Be aware, interested, and willing to
accept the message
• Listen attentively
• Understand the value of the message
• Provide feedback

15. Characteristics of effective
communicator
An effective verbal
communicator:
• Clarifies
• Listens
• Encourages
empathically
• Acknowledges
• Restates/repeats
An effective nonverbal
communicator:
• Establishes eye
contact
• Shows appropriate
facial expressions

16. Barriers to
communication

17. Developing Communication Skills:
• Listen openly and with empathy to the other person
• Judge the content, not the messenger or delivery;
comprehend before you judge
• Use multiple techniques to fully comprehend (ask,
repeat, rephrase, etc.)
• Active body state; fight distractions
• Ask the other person for as much detail as he/she can
provide; paraphrase what the other is saying to make sure
you understand it and check for understanding

18. How to improve existing level of
communication?
Improve language.
Improve pronunciation.
Work on voice modulation.
Work on body language.
Read more
Listen more
Avoid reading or watching or listening unwanted
literature, gossip, media presentation etc.

19. Interact with qualitative people.
Improve on your topic of discussion,
Practice meditation & good thoughts.
Think and speak.
Do not speak too fast.
Use simple vocabulary.
Do not speak only to impress someone.
Look presentable and confident.

20. • Many of us think “Communication Skills”
means just speaking
• We think about formulating sentences
well, using fluent words but we never
think about neutralizing our “Accent”
• Those who do realize it are probably the
“Best Communicators”
Effective Communication PPT
Conclusion

21. Questions