The document discusses e-business, highlighting its types (such as B2B and B2C), business applications, and the advantages of utilizing the internet for various operations. It also explains management information systems (MIS) and decision support systems (DSS), emphasizing their roles in improving decision-making and organizational efficiency. Furthermore, it mentions insights from Andy Grove on the transformative potential of the internet for businesses.

1. Muzfar Basheer PV

2. E-business (electronic business) is the
conducting of business on the Internet,
not only buying and selling but also
servicing customers and collaborating with
business partners.

3. E-business types:
C2C
CONSUMERS
BUSINESS
B2B
B2C
ADMINISTRATION

4. E-business category
[ E-banks
[ E-trade
[ E-consulting
[ E-engineer
[ E-learning
[ E-mail
[ E-marketing
[ E-transactions

5. An example for e-bank

6. An example for e-trade

7. An example for e-consulting

8. An example for e-engineering

9. An example for e-learning

10. An example for e-marketing

12. Business Uses
of the
Internet
Gather
Information
Collaborate with
Others
Cross-Functional
Applications
Vendor Support &
Communications
Marketing, Sales
& Customer Service
Research
Competitors
Publish
Information
Sell Products or
Services
Communicate
Internally
Purchase Products
or Services
Customer
Support & Service

13.  ERP (enterprise resource planning)

14. GENERAL LEDGER REPORTING
PROJECT COSTING
ANNUAL REPORTS
BUDGETING

16.  Barcode Readers
 Hand Held Terminals (HHT)

17.  Computerized Records
 Online Booking

18.  Public Access Information Kiosks

19.  Special purpose Information kiosks

20.  EMPLOYEE SAVINGS PLANS
 BENEFITS ENROLLMENT
 ON-LINE TRAINING
 JOB POSTING

21.  QUALITY MEASUREMENTS
 MAINTENANCE SCHEDULES
 DESIGN SPECIFICATIONS
 MACHINE OUTPUT
 ORDER TRACKING

22.  COMPETITOR ANALYSIS
 PRICE UPDATES
 PROMOTIONAL CAMPAIGNS
 SALES PRESENTATIONS
 SALES CONTRACTS

23. ‘All electronically mediated information
exchanges between an organization and its
external stakeholders’

24. Examples:
Buying books online (transactional)
Selecting a car online (informational)
Interacting with brand online (relationship building
/ experiential, e.g. www.tango.com)
Asking a customer service query, e.g.
www.easyJet.com

26. Can my business benefit from e-commerce?
[ Reduce administrative and operating costs
[ Reduce inventory costs
[ Reduce the cost of procurement
[ Improve customer service and satisfaction
[ Streamline procurement procedures
[
Increase communication efficiency and interaction with
employees, vendors, customers and strategic partners
[ Increase revenues and profit margins

27. A management information system (MIS)is the
study of people, technology, organizations and the
relationships among them. MIS professionals help
firms realize maximum benefit from investment in
personnel, equipment, and business processes.

28. A Decision Support System (DSS) is a computer-based
information system that supports business or
organizational decision-making activities. DSSs serve the
management, operations, and planning levels of an organization
(usually mid and higher management) and help to make decisions,
which may be rapidly changing and not easily specified in advance
(Unstructured and Semi-Structured decision problems). Decision
support systems can be either fully computerized, human or a
combination of both.


30. Andy Grove, Chairman of Intel

31.  Andy Grove, Chairman of Intel, one of the early
adopters of e-commerce, has made a
meteorological analogy with the Internet. He
says:
 Is the Internet a typhoon force, a ten times force,
or is it a bit of wind? Or is it a force that
fundamentally alters our business? (Grove, 1996)

33. 35%
Cost Savings
32%
Customer
Service
18%
Revenue
Generation
13%
Marketing
2%
Other

34. Lower Costs Global Access
Improved
Service
Empowers
Business
Proactive Service Priority
Responsiveness