E-business refers to conducting business through electronic means and digital technologies. It involves using information systems like CRM, ERP, DMS within a company and also connecting with external partners through e-commerce, supply chain management and e-procurement systems. While e-business provides benefits of improved efficiency and reduced costs, it also brings security concerns around privacy, data integrity, authentication and access control that companies aim to address through techniques like encryption, firewalls, backups and digital signatures.

1. ELECTRONIC BUSINESS
TECHNOLOGY
PRESENTED BY,
VARNANA NAIR
MONISHA T.B.
ABDUL NAFIY
RAHUL K.V.

2. •The term "e-business" was coined by
IBM's marketing and Internet teams
in 1996.

3. DEFINITION:
• Electronic business, or e-business, may be defined
as the application of information and communication
technologies (ICT) in support of all the activities of
business.
• It is also defined as the conduct of industry, trade,
and commerce using the computer networks.

4. E-Business Vs. E-Commerce
Sl. No. E-Business E-Commerce
1. It focusses on the functions that
occur using electronic capabilities.
E-Commerce is a subset of E-
Business.
2. E-Business helps to link a
companies internal and external
data systems efficiently in order to
work more closely with suppliers
and partners.
It seeks to add revenue streams
using the World Wide Web and
Internet.

5. • Internal
• Communication
• E-Commerce

6. I. INTERNAL BUSINESS SYSTEMS
a) Customer Relationship Management (CRM)
b) Enterprise Resource Planning (ERP)
c) Document Management Systems (DMS)
d) Human Resources Management (HRM)

7. A. Customer Relationship
Management (CRM)
• CRM is a model for managing a company’s
interactions with current and future customers.
• It involves using technology to organize, automate,
and synchronize sales, marketing, customer service,
and technical support.

8. Example
Customer Service and Support
• CRMs can be used to create,
assign and manage requests
made by customers, such as call
center software which help direct
customers to agents.
• CRM software can also be used
to identify and reward loyal
customers over a period of time.
Major Vendors: SAP AG, Oracle,
Salesforce.com, Microsoft CRM

9. B. Enterprise Resource Planning (ERP)
• ERP systems integrate internal and external management
of information across an entire organization.
• It embraces finance/accounting, manufacturing, sales
and service, customer relationship management, etc.
• Report generated by ERP

10. (Contd.)
• ERP systems automate this activity with an
integrated software application.
• ERP facilitates information flow between all business
functions inside the organization, and manages
connections to outside stakeholders.

11. Example
• Large corporations like Wal-Mart
use a just-in-time inventory
system. This increases inventory
storage and delivery efficiency,
since it helps avoid wasteful
storage days and lack of supply to
satisfy customer demand.
Leading ERP Vendors: Oracle, MS
Dynamics, mySAP, Tally

12. C. Document Management
System (DMS)
• A DMS is a computer system (or set of computer
programs) used to track and store electronic
documents.
• It is also capable of keeping track of the different
versions modified by different users (history
tracking).

13. Example
• Banks store all KYC forms filled in
during registration by clients in
electronic format.
• Companies store resumes in the
form of e-docs.
Skelts DMS

14. D. Human Resource Management
System(HRMS)
• A HRMS refers to the systems and processes at the
intersection between HRM and IT.
• HRMS encompasses: Payroll, Time and attendance,
Performance appraisal, Benefits administration,
HRIS, Recruiting/Learning Management,
Performance record, Employee self-service,
Scheduling, Absence Management and Analytics.

15. Example
• Using HRMS a company can
record all the details of an
employee, his attendance
record, performance and they
can decide on his promotion or
salary increase.

16. II. ENTERPRISE COMMUNICATION AND COLLABORATION:
a) VoIP
b) Content Management System
c) E-mail
d) Voicemail
e) Web Conferencing
f) Digital work flows or business process management

17. A. Voice over Internet Protocol (VoIP)
• Voice over IP is a methodology
and group of technologies for the
delivery of voice
communications and multimedia
sessions over Internet
Protocol (IP) networks, such as
the Internet.
• Example: Skype, Viber, Google
Talk

18. B. Content Management System (CMS)
• A software application used to upload,
edit and manage content displayed on
a website.
• A content management system can
perform a variety of different tasks for
a website including regulating when
content is displayed, how
many times the content is shown to a
specific user, and managing how the
content connects or interacts with
other elements of the website.
Providers: MS Sharepoint Foundation, IBM
Enterprise Content Management

19. C. E-Mail
• It has emerged as the major form
of business communication.
• Apart from helping in Enterprise
collaboration, e-mails are also
used to advertise new products
and offers.
• Providers: Gmail, Hotmail, Yahoo,
AOL

20. D. Voice Mail
• Voice mail allows business
professionals access to messages
-- even when they're away from
the office.
• Types:
▫ PC based: Skype
▫ Cell phone based: Provided by
operators
▫ Business voice mail: Guided by
an automated attendant

21. E. Web Conferencing
• Web conferencing refers to a
service that allows conferencing
events to be shared with remote
locations.
• The service allows real-
time point-to-
point communications as well
as multicast communications
from one sender to many
receivers.
Service Providers: Cisco WebEx, MS
Office Live Meeting, Team Viewer

22. E. Business Process Management (BPM)
• BPM has been referred to as a
holistic management approach to
aligning an organization's business
processes with the wants and
needs of clients.
• It promotes
business effectiveness and efficienc
y while striving for innovation,
flexibility, and integration with
technology.

24. III. ELECTRONIC COMMERCE - B2B OR B2C:
a) Internet Shop
b) Supply Chain Management
c) Online Marketing

25. A. Internet Shop
• Online shopping or online
retailing is a form of e-
commerce which allows
consumers to directly buy goods
or services from a seller over
the Internet using a web browser.
Examples: Flipkart, eBay, myntra,
Junglee, Amazon, lenskart

26. B. Supply Chain Management
• They manage firm’s relationship
with suppliers.
• Share information about orders,
production, inventory levels,
delivery of products and services
Providers: SAP, Oracle SCM, Siemens
PLM software

27. C. Online Marketing
• It is the marketing or promotion
of products and services over the
internet.
• Examples include ads on search
engine results pages, banner ads,
blogs, rich media ads, social
network advertising, etc.
Providers: Microsoft, Yahoo, Google,
Rediff

29. • When organizations go online, they have to decide
which e-business models best suit their goals.
• A business model is defined as the organization of
product, service and information flows, and the
source of revenues and benefits for suppliers and
customers.

30. Currently the most adopted e-business models are:
• E-shops
• E-procurement
• E-malls
• E-auctions
• Virtual Communities

31. A. E-Shops
• Allows consumers to directly buy
goods or services from a seller
over internet.
• Providers: Flipkart, eBay, Amazon,
myntra, Junglee(Amazon India).

32. B. E-Procurement
• It is B2B, B2C and B2G purchase
and sale of supplies, work and
services through internet
• It is a system to manage tenders
through a website.

33. C. E-Mall
• It is a website that displays
electronic catalogs from several
suppliers and charges
commission from them for sales
revenue generated at that site.
• It is usually a B2B marketplace.
• Providers: IndiaMART, eBay,
Amazon

34. D. E-Auctions
• E-Auctions enable organizations
to conduct online auctions.
• The system automates the
complete auction process from
creation of an event to
conducting the auction.
• Providers: C1 India-
www.bankeauctions.com, BSNL-
Premium Number Auction,
Auction of Tea Leaves

35. E. Virtual Communities
• A virtual community is a social
network of individuals who
interact through specific social
media.
• They can be used for business
communication and also to
communicate with consumers.
• Providers: LinkedIn, forums
provided by Companies.

36. Potential Concerns
a) Security
b) Privacy and Confidentiality
c) Authenticity
d) Data Integrity
e) Non-repudiation
f) Access Control
g) Availability

37. A. Security
• Hackers are one of the great threats to the security of e-businesses.
• Some of the methods of protecting e-business security and keeping
information secure include
▫ Physical Security
▫ Anti-virus software
▫ Firewalls
▫ Encryption
▫ http://www.youdzone.com/signature.html
▫ https://www.irctc.co.in/

38. B. Privacy & Confidentiality
• Confidentiality is the extent to which businesses
makes personal information available to other
businesses and individuals.
• Tools such as encryption and firewalls manage this
specific concern within e-business.

39. C. Authenticity
• E-business transactions pose greater challenges for
establishing authenticity due to the ease with which
electronic information may be altered and copied.
▫ Virtual Private Network
▫ Digital Signatures

40. D. Data Integrity
• Data integrity answers the question "Can the information
be changed or corrupted in any way?"
• A business needs to be confident that data is not
changed in transit, whether deliberately or by accident.
▫ Firewalls
▫ Backing up Data

41. E. Non Repudiation
• A business must have assurance that the receiving
party or purchaser cannot deny that a transaction
has occurred, and this means having sufficient
evidence to prove the transaction.
▫ Digital Signatures

42. F. Access Control
• When certain electronic resources and information is
limited to only a few authorized individuals, a business
and its customers must have the assurance that no one
else can access the systems or information.
• This concern is addressed using Firewalls, access
privileges, user identification and authentication
techniques (such as passwords and digital certificates)
and VPN.

43. G. Availability
• Messages must be delivered in a reliable and timely
fashion, and information must be stored and retrieved as
required.
• Examples to address this include data backup, fire-
suppression systems, Uninterrupted Power Supply (UPS)
systems, virus protection and ensuring that there is
sufficient capacity to handle the demands posed by
heavy network traffic.

45. E-Cheque
• They work just like ordinary cheques and are legally
binding promise to pay.
• It would be impossible for a e-cheque to bounce.

46. E-Cash
• Electronic money is money that is
exchanged electronically. This involves the use
of computer networks, the internet and digital
stored value systems.
• Bank deposits, electronic funds transfer (EFT), direct
deposit, digital currencies such as PayPal are all
examples of electronic money.