This document outlines the agenda and learning outcomes for a business administration training session. It includes activities on prioritizing tasks, identifying business documents, creating documents using templates, appropriate business dress, and skills for interacting with colleagues. Learners are assigned homework on making and receiving phone calls appropriately. The session is led by tutor Michelle Walsh and involves 6 total sessions over 3 weeks to complete the Level 1 Award.

1. Administration
Business Professional
Level 1 Award
Tutor: Michelle Walsh
mwalsh@accross.ac.uk
01254 354413

2. Induction
 Fire evacuation
 Toilets
 Smoking
 Phone calls / appointments
 Commitment = 6 sessions
 Absences
 Questions?

3. Learning outcomes – Week 3
 LO 1: Take part in an icebreaker
 LO 2: Discuss homework & Feedback
 LO 3: Prioritise tasks
 LO 4: Identify different types of documents
 LO 5: Create 2 business documents
 LO 6: State why templates are used for some
documents
 LO 7: List things you need to do in order to dress
appropriately for the business administration role
 LO 8: List skills and qualities you may have when
dealing with colleagues and/or customers in a
positive way
 LO 9: Discuss homework requirements

4. Ice breaker…..
You will be given an A4 sheet of paper
You need to proof read the document and correct
any errors.
You have 5 minutes to complete this task.
We will discuss the answers as a group

5. Homework
How did you find this?
Add the printed copy to your file
Must be signed by you

6. Activity 1 – Prioritising tasks
Complete the worksheet by putting the
activities in order of priority.
Make sure you read the scenario information
as this is key to putting them in the right order.

7. Activity 2 – Different types of
documents
 Work in small group to discuss and make a
list of different documents in the business
environment
 Be willing to explain any types of documents
that people are unsure of

8. ACTIVITY 3
 Use the case study worksheet…
 You are going to create 2 different business
documents – Remember to proof read and spell
check
 The worksheet has the information you need, work
together to plan, draft and organise each business
documents
You have 1 hour to complete this task

9. 15 MINS

10. ACTIVITY 4 - Templates
Groups
 Discuss why templates are used for some
documents
 Summarise an answer so that you can share
with rest of the group
Complete Page 8 & 9 of workbook

11. Activity 5 – Business Dress
 List things you need to do in order to
dress appropriately for the business
administration role
 Think of the specific things you could do
– Not just what you would wear

12. Activity 6 – Skills & Qualities
 List skills & qualities you may have
when dealing with colleagues and/or
customers in a POSITIVE way
 Discuss why each one is important

13. Workbook
 You should be able to complete the first
unit and also Pg 19 – Orange unit

14. HOMEWORK
Making & Receiving Calls
LO 3: Know why it is important to an organisation
that calls are handled appropriately
You need to;
 State how appropriate tone and language create
a positive impression (3.1)
 State how creating a positive impression during a
call benefits the organisation (3.2)
Please write your answer in full sentences.

15. Learning outcomes – Week 3
Did you………?
 LO 1: Take part in an icebreaker
 LO 2: Discuss homework & Feedback
 LO 3: Prioritise tasks
 LO 4: Identify different types of documents
 LO 5: Create 2 business documents
 LO 6: State why templates are used for some
documents
 LO 7: List things you need to do in order to dress
appropriately for the business administration role
 LO 8: List skills and qualities you may have when
dealing with colleagues and/or customers in a
positive way
 LO 9: Discuss homework requirements

16. Next week…..
You will be;
 Making and Receiving telephone calls