This document provides an overview of an introductory administration course. It outlines the session topics, learning objectives, and activities. The session will focus on developing proofreading, formatting formal letters, and appropriate office equipment use. Students will complete literacy and skills assessments. They will also discuss the responsibilities of administrators in helping businesses achieve goals and ensuring efficient operations. Independent work will include researching administration job roles and completing a scavenger hunt. Proper workplace attire and confidentiality will be covered in the next session.

1. Introduction to Administration
Linkbridge
Tutor: Michelle Walsh
mwalsh@accross.ac.uk
01254 354423 – Reception at Waterside

2. Induction - Reminder
• Fire evacuation / Toilets / Smoking
• Code of Conduct / ICT Acceptable Use Policy
• Phone calls / appointments
• 8 sessions – Introduction 5th and 12th of February – Full
course 19th of February – 1st of April – Always AIM for 100%
• Absences are to be reported (01254354423) and you are required to
catch up in your own time, with resources provided on Moodle

3. SESSION AIM
Discover areas for development within
literacy and IT, develop proof-reading skills,
learn how to format a formal letter and begin
to use office equipment appropriately and
safely.
Your AIM = Decide if the Level 1 Business
Administration qualification is for you

4. What can we expect in session 2?
• LO 1: Demonstrate IT skills by taking part in the
computer and internet scavenger hunt
• LO 2: Assess own literacy levels and discover areas for
development
• LO 3: Identify further courses to support your
progression in the subject.
• LO 4: State 3 areas that you are able to develop to
become an effective administrator.
• LO 5: Follow instructions to complete proof reading
task – Develop proof-reading skills
• LO 6: Discuss independent learning requirements

5. Any questions so far?

6. What else you can expect in this
session?
Key terminology: Procedure, formal
Key English skills: Following written and verbal instructions to
complete tasks, sharing ideas, formal written communication,
proof reading
Key British Values: Respect – Following group rules to help
form mutual respect and comfortable learning environment
for everyone. Rule of Law – Confidentiality, Health & Safety
at Work Act 1974 and how these relate to the working
environment
E-Learning: MOODLE for resources, Google for research if
needed & Microsoft Word to type letter

7. Icebreaker
• Name recollection!
• Let’s see how well we do 

8. Group Rules
• You created your own group rules last week
• These are now at the front of the class – During the
course of today have a read through them and keep
them in mind when attending sessions

9. Question…
Individually, write a brief answer for this question…
1. How does the work of an administrator help a business
achieve its goals?
Peer assess - Swap papers with someone else. Read
their answer and state in writing one thing they did well
and one thing which could be improved (if any)
We will share a few answers.

10. An administrator is a person who ensures that
an organisation operates efficiently.
Their specific duties depend on the type of
company, organisation, or entity where they
work.
They will generally suggest budget cuts or other
options to maximise profits and minimise costs,
when needed.
Above all, administrators need to be highly
organised and have good communication skills.

11. Activity 1 - Portfolio Building
Work in pairs to build your portfolios
• You need these in order;
1. Front cover (Tells you the order of the units)
2. Welcome to your course/Self-Evaluation
3. 3 tracking sheets (in the correct order)
4. 3 units (in the correct order)
5. Notes pages (includes assessment criteria
explained and quiz)
All need to be placed in the plastic file

12. Independent learning discussion
You needed to;
• Go online and research 3 different job roles that an
administrator could apply for
Write down the following;
• Website and job title
• 3 responsibilities/duties that are part of the job
• 3 skills and qualities needed to apply for the role
• How many hours you would be expected to work
• How much you would earn
• How to apply for the role
Share some ideas…

13. Activity 2 - Scavenger Hunt
Using your learning mat, turn on your
computer and begin the scavenger
hunt
• How did you get on?
Maximum 15 minutes

14. Activity 3 - Literacy Assessment
1. Create an account on
https://www.learnmyway.com/ and
complete the computer based literacy
assessment.
Write the Level you achieve on your learning
mat
Print off your results so you can see development
areas

15. Activity 4 - Improve your own skills
• Independently, state 3 things you can do to
improve your own skills for an administration
role.
• Consider your computer skills self-assessment,
literacy assessment and the skills needed to be
an administrator

16. Top skills needed for an
administrator
• Adept in Technology...
• Verbal & Written Communication...
• Organisation...
• Time Management...
• Strategic Planning...
• Resourcefulness...
• Detail-Oriented...
• Anticipates Needs.

17. Completing Your Learning Mat
• Please look over your learning mat to ensure
each section is completed
• You will be submitting these today and
deciding if you would like to join the Level 1 in
Business Administration qualification.

18. Activity – Key equipment
• In pairs list key equipment that you are likely
to use as an administrator
• AIM for 10
(3 mins)

19. Activity – Office hazards
Work in pairs but have a copy each
• look at the picture
• identify as many health and safety hazards
you can find in the picture.
(3 minutes)

20. Equipment Health & Safety
• What do you think this means?
• How does this relate to the Business
Administration role?
• What kind of equipment do you think would
need to be checked as part of health & safety?
• Discuss this with a partner an write answer for
each question

21. Organisational Procedure
What does this mean?
Organisation = The business
Procedure = The correct way of doing
something
How does this apply to the administration
role?

22. Organisational procedures for
using equipment – These
depend on the business
Find a different person to work with – Someone you haven’t
worked with today please
• Identify 3 organisational procedures you may need to follow
when using office equipment in a business environment
• Example; All staff must log on to the computers with their
own username and password

23. Other examples…
• Check equipment is plugged in before use
• Any faults must be reported
• Telephone – Dial 9 for an outside line
• Select correct budget when prompted for printing (use
scan card)
• Use double sided printing where appropriate (internal)
• Use black and white printing where appropriate
• Check lights & plugs before leaving the building/office
I will provide you with organisational procedures to follow whilst you are on
this course

24. Formal letter writing
• There is a hand-out available to those
who are unfamiliar with the layout of a
formal letter
• This can be used as a guide to help you
when typing up your own formal letter
• How should a formal letter be written?

25. Individual activity - follow
instructions (2.1) – Proof-reading
• Bodjit has made some mistakes in the letter. This letter is
going out to customers and is bound to give them an
impression of the company.
• Spend a few minutes reading over the letter and then
begin to make changes to the letter by correcting things
like spelling, grammar and the tone of the letter.
We will compare the changes that people made, as a group

26. Session 2 - Independent
Learning
• Identify at least 5 different ACTIVITIES that the administrator
may be expected to do in their role and describe how each one
may be done, using your own words.
• Example: (Activity) Answering telephone calls -
(Description) The administrator may get a call from a customer,
their colleague or a manager. This could be an enquiry or an
instruction. They made need to take notes whilst they are on
the telephone to ensure they have the full information. The
administrator would be polite when using the telephone and
clarify what the message is or what they are required to do.

27. MOODLE
• Access Moodle to have a look through some of the resources
available to you
• Your login is: first initial then surname all lowercase
• Password is: Changeme1
• These resources will help you to further your knowledge and
improve your skills as an administrator.
Complete your homework using a word document
(Remember about Google offering free software for
Word) and upload it to Moodle – Week 2 Independent
Learning

28. Did you..?
• LO 1: Demonstrate IT skills by taking part in the
computer and internet scavenger hunt
• LO 2: Assess own literacy levels and discover areas for
development
• LO 3: Identify further courses to support your
progression in the subject.
• LO 4: State 3 areas that you are able to develop to
become an effective administrator.
• LO 5: Follow instructions to complete proof reading
task – Develop proof-reading skills
• LO 6: Discuss independent learning requirements

29. Next week…..
Admin Task 1
Dressing appropriately
Prioritising tasks
Confidentiality
Using equipment

30. Independent learning - You need to…..
• Research (or ask around) about what
administrative/reception staff would generally
wear to work.
• Write some information down about what
you/others could do to dress appropriately – Not
just about what you should wear
When you come in next week (Week 3) you need to
dress appropriately for the role of welcoming visitors in
a business environment.
This will be your dress code for the rest of the course.