May 2016

1. NCFE Principles of Business
Administration
Level 2 Certificate
Waterside
Tutor: Michelle Walsh
mwalsh@accross.ac.uk
01254 354413

2. Induction
 Fire evacuation
 Toilets
 Smoking
 Phone calls / appointments
 Commitment = 70%
 Absences – To be reported
 Brews – 25p per session
 Questions?

3. Learning objectives – Session
2 1: Describe the features of different types of business travel and accommodation
 2: Explain the purpose of confirming instructions and requirements for business travel
and accommodation
 3: Explain the purpose of keeping records of business travel and accommodation
 4: Describe the features of hard copy and electronic diary systems
 5: Explain the purpose of using diary systems to plan and co-ordinate activities and
resources
 6: Describe the types of information needed to manage a diary system
 7: Explain the importance of obtaining correct information when making diary entries
 8: Describe different types of office equipment
 9: Explain the uses of different types of office equipment
 10: Describe factors to be considered when selecting office equipment to complete tasks
 11: Describe how to keep waste to a minimum when using office equipment
 12: Describe the types of mail services used in business organisations
 13: Explain the need for different types of mail services
 14: Explain the factors to be considered when selecting mail services
 15: Explain the factors to be taken into account when choosing postage methods
 16: Describe different types of customers
 17: Describe the impact of their own behaviour on a customer
 18: Explain the impact of poor customer service

4. Assessing your work
 All assignments will be completed using the VLE (ItsLearning).
 You will complete each unit assignment using a Word document
and then you can upload the document to the correct unit
assignment on ItsLearning.
 There are deadlines for each unit to be completed. We will cover
SOME information in class to help you but you will also be required
to research in order to find more information relating to the
assignment. The information must not be copied directly from the
internet as this is plagiarism. Any work you submit must be your
own.
 Please use correct grammar (capital letters and punctuation) and
be careful with your spellings. Spell check is available in Word.
Ensure you proof read your document before submitting it.
 You will be given feedback on what you have done well and what
you may improve on

5. LO 2 – Understand the organisation
of travel and accommodation
In pairs – research activity to find appropriate
answers (bulletpoints) for;
 Describe the features of different types of
business travel and accommodation (2.1)
 Explain the purpose of confirming instructions
and requirements for business travel and
accommodation (2.2)
 Explain the purpose of keeping records of
business travel and accommodation (2.3)
Take notes to help you with your assignment

6. Describe the features of different types
of business travel and accommodation
(2.1)
Different types of business travel and accommodation may include staff
travelling to meetings, conferences, seminars, sales visits, support visits as
individuals or groups. This may also include travel and accommodation for events
being held at the your own organisation and therefore may involve customers.
Travel:
 Air
 Rail
 Road
 Sea
Accommodation:
 Hotels
 Serviced apartments
 Records:
 booking documents
 receipts

7. Explain the purpose of confirming
instructions and requirements for
business travel and accommodation
(2.2)
 Avoid mistakes
 Convenience of attendees
 Keeping costs under control
 Ensuring punctual arrival

8. Explain the purpose of keeping records
of business travel and accommodation
(2.3)
 For ease when making future
arrangements
 To monitor quality/ costs and be aware
of where staff are going
 Confirmations, booking records and
receipts.

9. LO 3 - Understand how to
manage diary systems
 3.1 Describe the features of hard copy and
electronic diary systems
 3.2 Explain the purpose of using diary
systems to plan and co-ordinate activities
and resources
 3.3 Describe the types of information needed
to manage a diary system
 3.4 Explain the importance of obtaining
correct information when making diary
entries

10. Tips
3.1 – Features = Hard copy – Paper based, able to
carry around, no internet access required, plenty or
room for details if using page a day/only one copy,
other method required to invite people to meetings,
may double book
Electronic – Able to invite many people, include date,
time and venue, able to see people who have
accepted invitation, less chance of double booking,
easy to make amendments/need internet access

11. 10 MINS

12. LO 4 - Understand how to use
office equipment
 4.1 Describe different types of office
equipment
 4.2 Explain the uses of different types of
office equipment
 4.3 Describe factors to be considered
when selecting office equipment to
complete tasks
 4.4 Describe how to keep waste to a
minimum when using office equipment

13.  4.1 office equipment should include,
but is not limited to:
 photocopiers
 computers
 printers
 stationery
 laminator and scanner

14. LO 5 - Understand the use of mail
services in a business context
 5.1 Describe the types of mail services
used in business organisations
 5.2 Explain the need for different types
of mail services
 5.3 Explain the factors to be considered
when selecting mail services
 5.4 Explain the factors to be taken into
account when choosing postage
methods

15.  5.1 mail services may include, but are
not limited to:
 electronic mail
 webmail
 postal service
 courier services

16. LO 6 - Understand customer service in
a business environment
 6.1 Describe different types of
customers
 6.2 Describe the impact of their own
behaviour on a customer
 6.3 Explain the impact of poor customer
service

17.  6.1 customers to include both internal and
external
 6.2 impact of their own behaviour -
learners should consider the difference
their own behaviour has on that of their
customers, for example, being helpful,
friendly, approachable, empathetic, efficient
as opposed to being unhelpful, keeping
customers waiting, appearing uninterested
in the customers’ needs/requirements

18. Learning outcomes – Session 2
DID YOU……?
 1: Describe the features of different types of business travel and accommodation
 2: Explain the purpose of confirming instructions and requirements for business travel
and accommodation
 3: Explain the purpose of keeping records of business travel and accommodation
 4: Describe the features of hard copy and electronic diary systems
 5: Explain the purpose of using diary systems to plan and co-ordinate activities and
resources
 6: Describe the types of information needed to manage a diary system
 7: Explain the importance of obtaining correct information when making diary entries
 8: Describe different types of office equipment
 9: Explain the uses of different types of office equipment
 10: Describe factors to be considered when selecting office equipment to complete tasks
 11: Describe how to keep waste to a minimum when using office equipment
 12: Describe the types of mail services used in business organisations
 13: Explain the need for different types of mail services
 14: Explain the factors to be considered when selecting mail services
 15: Explain the factors to be taken into account when choosing postage methods
 16: Describe different types of customers
 17: Describe the impact of their own behaviour on a customer
 18: Explain the impact of poor customer service

19. Unit 1 Assignment
Complete Unit 1 assignment – The assignment is
due to be completed by 6th of June 2016
You do not need to complete the assignment all at
once and could complete parts of it and then
submit it. This would need referencing so that I
know which learning outcome/criteria you are
referring to.
The assignment is set on ItsLearning (Our VLE) so
you will be able to complete it on there.

20. Any questions?

21. Next week…..
There is no session as it is a
bank holiday