This document provides an overview of the content and activities for Day 4 of an NHS fast-track recruitment program. It includes an interview masterclass covering open and closed questions, STAR responses, and tips. Assessments on equality, diversity, and mental health will take place on Friday and involve online proctoring to ensure academic integrity. The assessments aim to provide qualifications to support candidates' healthcare applications and careers. Overall, the session prepares participants for interviews and assessments through practice questions and interactive exercises.

1. NHS Fast-track Recruitment – Healthcare
Assistant and Nursing Career Pathways
Day 4 – Session 1

2. Content for today
• Welcome and introductions
• Practicalities
• Interview Masterclass – Including STAR in
interview
• End Assessments information – For Friday
• Next steps
• Invite for questions
• End

3. Introductions
• Michelle Walsh – Presenting tutor –
Lancashire Adult Learning
michelle.walsh@nelsongroup.ac.uk – for
programme related enquiries

4. Practicalities of live sessions
• Please do not share personal details on group
chat/presentations
• Everyone will be on mute whilst the presentation
is taking place
• Type any questions and/or use the ‘hands up’
buttons in the chat pane – we’ll try and answer
them as we go along or we will go over them at
the end.
• Email any questions about the programme to
michelle.walsh@nelsongroup.ac.uk

5. Interview MasterClass
1. How do you feel your last interview went?
2. Was it online or in person?
3. Was there any feedback?
Use the chat pane to answer

6. Interview MasterClass
NHS recruitment and selection process are
always based on points – Those with the most
points will be offered employment
Points are gained from answers given with
detail, using keywords from person
specification, confidence of subject matter,
communication skills and also appearance.

7. Open and closed questions
What is the difference between open
and closed questions?
Volunteer please – Use hands up function

8. Closed questions
Only answer available is yes or no (maybe,
if you’re trying to be clever!).
Generally one word answers.
These start with;
Can..?
Did..?
Will..?
Are..?
Is..?

9. Open questions
Allow and encourage a fuller answer – One
where you can provide detail.
These start with;
What..?
How..?
When..?
Where..?
Why..?

10. Interview MasterClass
What things will you need to consider with an
online interview?
Use the chat pane to answer

11. Interview Masterclass
Thinking about the role and the organisation,
what questions may the interviewer ask you?
At least 2 – One open question and one
closed question please

12. Interview Masterclass
Choose one of those questions – Any of them,
not just your own… and provide a response.
What would you include in your answer?

13. Potential questions
1. Tell me a little bit about yourself.
Expecting skills, qualifications, knowledge, experience, values, behaviour, qualities from
person spec here. Not just a list, detail about how you can do the job
2. What do you think the role of a HCA is and what
made you decide to apply for this role?
Show clear understanding of the role here! (A Day in the life activity)
Passion and desire to work as a HCA to be included here.
3. Give an example of when you have treated people
with empathy, compassion and patience
Clear example of a particular time – Following STAR technique – Assignment 2 will help.
Make sure to mention keywords
4. Give an example of when you have communicated
effectively to ensure a task was completed and/or
important information was shared
• Consider patients/customers, colleagues, families – Adapting communication for
needs – Assignment 2 will help

14. Potential questions
5. Can you give an example of your experience of working or
dealing with the public
Expecting a customer focus, being helpful, communicating well, problem-solving etc
6. Thinking about the LTHTR values, please choose one and tell
me how you could ensure that the value was upheld in your role,
as a Healthcare Assistant
Expected to know the name of the values and how this can be demonstrated
7. What is your understanding of patient confidentiality?
The right to choose – Be informed. Spoken information, paper-based/electronic. How to keep information
safe. Safeguarding can also be included here
8. When thinking about Equality and Diversity – what does the
term ‘inclusion’ mean to you?
Check out their Equality and inclusion policy!
9. Do you have any questions for me?
A couple of relevant Q’s needed. Not about pay/duties because these are included in the job description!

15. Scenario Examples
Example:
Looking at the person specification and
thinking about the skills and experience
listed… When have you used those before?
Questions will usually start with…
Tell us about a time when you have...
Give us an example when you…

16. Observation scenarios
You will watch a video and be asked questions
about what you saw.
This is often about;
Did the worker do the right thing? Is so, why? If
not, what would you have done?
I have asked LTHTR to share this so I can
support you a bit more – If they send details, I
will share with you. If not, at least you know what
to look out for.

17. Interview preparation
What question could you ask the
interviewer? At least 1
There are a lot of resources on Moodle that
you can use to prepare for your interview,
next week.

18. Interview Top Tips
• Preparation is key – Know the job role, inside and out
• Research the Trust – This information is in the ‘job
information booklet’ and they have a great website
• Write clear notes – Bullet points to help guide you
• Be proud and confident in your skills/abilities, qualities
and experiences
• Practice STAR – Over and over, if necessary
• Your appearance should be smart – check your
background is clear, no disturbances (phone on do not
disturb), no one will walk in the room whilst you are
being interviewed
• Be ready – Click the link to join 5 minutes early. You will
be waiting in the ‘meeting lobby’ but this looks like you
are ready and waiting, a good time for you to check
positioning of camera.

19. Interview Masterclass
Summary
Be confident… in the preparation
you do
Knowledge… is confidence
Appropriate body language… is
confidence
Notes… great idea!

20. Assessment
information
for Friday

21. What you need – thinking
about assessments
• Access to a PC, laptop essential
• Stable internet connection
• Webcam/video capability, with sound/mic – Need to be on throughout the
assessment session
• Photo ID
• Good lighting – Not dark on camera
• Facing camera – So you can be seen clearly
• Clear desk – No notes, mobile access etc.
• No-one else in the room with you and no-one likely to pop in
• You have been to the bathroom BEFORE your assessment starts 
You will be recorded on camera/mic via Big Blue Button and will be
accessing the Moodle course to complete the modules.

22. How do the assessments run?
• Assessments are taken in small groups, a little bit
like the live sessions but with much less talking 
• We are able to block learner cameras from each
other and this is how the ID check and room sweep
is done, whilst maintaining confidentiality
• You will be required to do a sweep of the room,
using your camera to show us your surroundings
and desk space
This is to check that no-one is there with you, you
have no notes or devices that can give you an
unfair advantage during the assessment.

23. How do the assessments run?
• The assessments will be monitored by me and once
you complete the first one, type ‘Done’ in the chat
pane. Scores checked after everyone has completed
the first assessment. You are required to wait whilst
everyone has finished the first assessment before
moving on.
• There will be a comfort break (2/3 minutes) after the
first assessment and you will be able to talk during that
time. You will be encouraged to turn your sound
down whilst you are taking the assessment to
minimise distraction.

24. How do the assessments run?
Mandatory – Everyone will take
• Understanding how to be successful – 20 Q’s – 65% to
pass
• Equality & Diversity – 30 Q’s – 67% to pass
• Mental Health & Well-being – 24 Q’s – 67% to pass
These are hidden until you are in the assessment
meeting, at the allocated time

25. What do you gain from passing the
end assessments?
AIM Qualifications - Extended Award in
Employability Skills Level 1
• Equality & Diversity at work
• How to be successful
AIM Qualifications - Optional modules – Single units
• Mental Health & Well-being: Fundamentals
Certificates will be posted out to your address
once all details are verified with the awarding
body – This does take time so make a note of
these

26. After Assessments
At the end of each assessment, you will know
if you have achieved the module as your
score will appear and you will be able to see
feedback if there is any.
You will be sent details of training you have
completed on the programme.
The NHS may ask us about achievement of
the programme.

27. Further development
Interview preparation/Top Tips section
Useful NHS/LTHTR links to further your understanding of
the organisation and topics likely to arise during interview
There are also quite a few un-accredited modules available
further down with topics that are relevant to the care
environment.
You are more than welcome to use these to enhance your
knowledge – These kinds of things are good for personal
development and can be added to a CV/future application
as CPD you have undertaken

28. Programme Feedback
Tomorrow, you will receive an automated email from College,
with a link, asking you for feedback about your time with us.
This link is unique to you and is one of the ways the College
captures feedback. The questions are all about your journey
from enrolling to completing.
Please check that you have received this and complete it so
that the College can get a good idea of your
journey/satisfaction/achievements.
If you haven’t received it by lunch-time tomorrow, then please
let me know via email and I can send the unique link to you.

29. Thursday – Learning Outcomes
By the end of Thursday you will be able to;
• Answer multiple choice questions relating to
Equality and Diversity
• Describe how equality and diversity impacts the
role of a healthcare assistant
• State how Prevent applies to your role
• Consider interview techniques which can be
applied to an online interview

30. Next Steps - Today
• These tasks are monitored and activity/scores/feedback
recorded
• Initial Assessment - Thursday
• Equality and Diversity Modules
• E & D reflection
After 1pm
• Prevent – Reading activity – this is needed before the afternoon live
session
• If all complete for today – Check everything is done. All initial and end
assessments completed, all other modules completed.
• Live Session – 2pm – Moodle
• End assessment – Thursday

31. Questions
• Questions from the chat pane
• Email: michelle.walsh@nelsongroup.ac.uk
• See you at 2pm for the ‘live session’ on
MOODLE – All about E & D and Prevent