The document discusses Business Process Reengineering (BPR). It defines BPR as the fundamental rethinking and radical redesign of business processes to achieve improvements in areas like cost, quality and speed. BPR focuses on transforming organizations by redesigning processes, structure and culture. It emphasizes building processes around customer requirements and cross-functional teams. The document outlines the objectives, principles, applications and implementation methods of BPR including selecting processes, simplifying steps, assigning roles and automating using information technology.

1. UNIT II
Business Process Reengineering
By Dr. Dhobale J V
Associate Professor
School of Engineering & Technology
RNB Global University, Bikaner
RNB Global University, Bikaner. 1Course Code - 11010700

2. Objectives
 Business Process Reengineering.
 Business Process Improvement v/s BPR.
 ERP.
 Building Knowledge – Creating Knowledge
management systems
2RNB Global University, Bikaner.Course Code - 11010700

3. Introduction
 Business Process Reengineering
involves changes in structures and in
processes within the business
environment.
 The entire technological, human, and
organizational dimensions may be
changed in BPR.
RNB Global University, Bikaner. 3Course Code - 11010700

4. Introduction
 Information Technology plays a major
role in Business Process Reengineering.
 In general it allows an efficient and
effective change in the manner in which
work is performed.
RNB Global University, Bikaner. 4Course Code - 11010700

5. Business Process Re-engineering
 Competition is continuously increasing
with respect to price, quality and
selection, service and promptness of
delivery.
 Removal of barriers, international
cooperation, technological innovations
cause competition to intensify.
RNB Global University, Bikaner. 5Course Code - 11010700

6. Business Process Re-engineering
 All these changes impose the need for
organizational transformation, where the
entire processes, organization climate
and organization structure are changed.
RNB Global University, Bikaner. 6Course Code - 11010700

7. Business Process Re-engineering
 Hammer and Champy provide the
following definitions:
 Reengineering is the fundamental
rethinking and radical redesign of
business processes to achieve dramatic
improvements in critical contemporary
measures of performance such as cost,
quality, service and speed.
RNB Global University, Bikaner. 7Course Code - 11010700

8. Business Process Re-engineering
 Process is a structured, measured set of
activities designed to produce a specified
output for a particular customer or
market.
 It implies a strong emphasis on how
work is done within an organization
 Ex. 1.Credit Approval Process in a Bank.
2. Admission Process.
RNB Global University, Bikaner. 8Course Code - 11010700

9. Business Process Re-engineering
 Business processes are characterized by
three elements:
1. The Inputs.
2. The Processing.
3. The Outcome.
 The problematic part of the process is
processing.
RNB Global University, Bikaner. 9Course Code - 11010700

10. Business Process Re-engineering
RNB Global University, Bikaner. 10Course Code - 11010700

11. Business Process Re-engineering
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12. Business Process Re-engineering
 The difference between the vertical
organization and the cross functional
Organization lies in the way businesses
are organized internally.
 The vertical organization is organized
based on functional units.
 In cross-functional organizational units
the main organizational unit is the
process.
RNB Global University, Bikaner. 12Course Code - 11010700

13. Business Process Re-engineering
 BPR focuses on team building
operations around processes and
building a company mentality to
personnel.
 The objective of the technique is to build
customer-oriented effective
organizations.
RNB Global University, Bikaner. 13Course Code - 11010700

14. BPR Applications
 British Telecom had decided to transform
all the operations of the organization the
way customers wanted them to operate.
 The most important action in applying
BPR is the company's strategic goal to
provide customer oriented services.
 Another very important factor for
implementing BPR, is the enabling role
of Information Technology.
RNB Global University, Bikaner. 14Course Code - 11010700

15. BPR Applications
 New development in the area of
telecommunication makes BPR world-
wide applicable as managing technique
for business upgrade, enabled by the
technology.
 Empowering people.
 Providing Information.
 Providing Tools.
 Providing Training.
RNB Global University, Bikaner. 15Course Code - 11010700

16. BPR Applications
 Eliminating Unproductive Uses of
Time Information.
 Eliminating Unnecessary Paper.
 Eliminating Unnecessary Variations in
the Procedures and Systems.
 Minimizing the Burden of Record
Keeping.
RNB Global University, Bikaner. 16Course Code - 11010700

17. BPR Applications
 BPR is achieving dramatic performance
improvements through radical change in
organizational processes, rearchitecting
of business and management processes.
 This occurs with the creation and the use
of models.
RNB Global University, Bikaner. 17Course Code - 11010700

18. BPR Applications
 Whether those be physical models,
mathematical, computer or structural
models, engineers build and analyze
models to predict the performance of
designs or to understand the behaviour
of devices.
RNB Global University, Bikaner. 18Course Code - 11010700

19. BPR Principles
RNB Global University, Bikaner. 19Course Code - 11010700

20. BPR Principles
 There is a fundamental transformation
occurring in business - in terms of its
structure, processes, people, and
technology.
RNB Global University, Bikaner. 20Course Code - 11010700

21. BP Improvement V/s BPR
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22. Objectives of BPR
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 Customer Focus.
 Speed.
 Compression.
 Flexibility.
 Quality.
 Innovation.
 Productivity.
Course Code - 11010700

23. BPR implementation Methods
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 The technique implements organizational
change based on the close coordination
of a methodology for rapid change,
employee empowerment and training
and support by information technology.
 To implement BPR followings key
actions required.
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24. BPR implementation Methods
RNB Global University, Bikaner. 24
1. Selection of the strategic processes for
redesign.
2. Simplify new processes - minimize
steps - optimize efficiency (Modelling).
3. Organize a team of employees for each
process and assign a role for process
coordinator.
4. Organize the workflow - document
transfer and control.
Course Code - 11010700

25. BPR implementation Methods
RNB Global University, Bikaner. 25
5. Assign responsibilities and roles for
each process.
6. Automate processes using IT.
7. Train the process team to efficiently
manage and operate the new process.
8. Introduce the redesigned process into
the business organizational structure.
Course Code - 11010700

26. BPR implementation Methods
RNB Global University, Bikaner. 26
 The complete articulation of the future
five state; basic steps are mentioned
below:
1. The right combination of individuals
come together to form an optimistic and
energized team.
2. Clear objectives exist and the scope for
the project is well defined and
understood.
Course Code - 11010700

27. BPR implementation Methods
RNB Global University, Bikaner. 27
3. The team can stand in the future and
look back, rather than stand in the
present and look forward.
4. The vision is rooted in a set of guiding
principles.
5. All methodologies could be generalized.
Course Code - 11010700

28. BPR implementation Methods
RNB Global University, Bikaner. 28
 BPR Implementation stages:
1. The Envision stage
2. The Initiation Stage
3. The Diagnosis Stage
4. The Redesign Stage
5. The Reconstruction stage
6. The Evaluation stage
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29. BPR implementation Process
(Creating Knowledge Management)
RNB Global University, Bikaner. 29Course Code - 11010700

30. Review
 Business Process Reengineering.
 Business Process Improvement v/s BPR.
 ERP.
 Building Knowledge – Creating Knowledge
management systems
30RNB Global University, Bikaner.Course Code - 11010700

31. Thank You!
RNB Global University, Bikaner. 31Course Code - 11010700