In this presentation, we will discuss the concept of quality management with specific importance on quality assurance, quality control and different views of quality, types of quality, levels of quality and quality determinants. We will also talk about the industrial revolution and beginning of quality control methods.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit: http://www.welingkaronline.org/distance-learning/online-mba.html
In this presentation, we will discuss the concept of quality management with specific importance on quality assurance, quality control and different views of quality, types of quality, levels of quality and quality determinants. We will also talk about the industrial revolution and beginning of quality control methods.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit: http://www.welingkaronline.org/distance-learning/online-mba.html
This presentation covers customer satisfaction with examples taken from famos motor brands i.e. Mercedese & Ford Motor Company. After Reading this, one should be uble to understand and deliver the best knowledge about customer satisfaction.
In this presentation, we will talk in details about leadership as an imperceptible quality for an effective business, seven habits of highly effective people and seven tools on management and planning, models for TQM leadership, strategic quality management and steps creating TQM culture.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit: http://www.welingkaronline.org/distance-learning/online-mba.html
Lack of management commitment, Inability to change organizational culture, Improper planning, Lack of continuous training and education, Incompatible organizational structure and isolated individuals and departments, Ineffective measurement techniques and lack of access to data and results,Paying inadequate attention to internal and external customers, Inadequate use of empowerment and team work,
Failure to continuously improve
total quality management and team management Jagriti Rohit
TQM is a process design to focus on customer expectations, preventing problems, building commitment to quality in the workforce and promoting open decision making”
This presentation covers customer satisfaction with examples taken from famos motor brands i.e. Mercedese & Ford Motor Company. After Reading this, one should be uble to understand and deliver the best knowledge about customer satisfaction.
In this presentation, we will talk in details about leadership as an imperceptible quality for an effective business, seven habits of highly effective people and seven tools on management and planning, models for TQM leadership, strategic quality management and steps creating TQM culture.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit: http://www.welingkaronline.org/distance-learning/online-mba.html
Lack of management commitment, Inability to change organizational culture, Improper planning, Lack of continuous training and education, Incompatible organizational structure and isolated individuals and departments, Ineffective measurement techniques and lack of access to data and results,Paying inadequate attention to internal and external customers, Inadequate use of empowerment and team work,
Failure to continuously improve
total quality management and team management Jagriti Rohit
TQM is a process design to focus on customer expectations, preventing problems, building commitment to quality in the workforce and promoting open decision making”
Quality Definition by Joseph Juran, Philip Crosby, William Stevenson, David Bentley, Characteristics of Quality, Performance,Features, Reliability, Conformance, Durability, Serviceability, Aesthetics, Perceived Quality, Quality Control, Statistical Quality control (SQC), Sampling Inspection, Consumer’s Risk, Producer’s risk,
The following topics are briefly covered in the powerpoint :
1.TQM Framework, benefits, awareness and obstacles, 2.Quality- Vision, Mission and Policy statements, 3.Customer Focus- Customer perception of quality, 4.Kano Model, 5.Dimensions of product and service quality, 6.Cost of quality. 7. Contributions of Deming, 8.Juran, 9.Crosby, 10.Masaaki Imai, 11.Feigenbaum,12. Ishikawa, 13.Taguchi Loss Function, 14.Concept of Quality circle 15.5S principles 15.8D Methodology
in this lecture i will discuss the basic concept of quality . it is very important in term of quality management and quality control purpose in any industrial applications.
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
We all have good and bad thoughts from time to time and situation to situation. We are bombarded daily with spiraling thoughts(both negative and positive) creating all-consuming feel , making us difficult to manage with associated suffering. Good thoughts are like our Mob Signal (Positive thought) amidst noise(negative thought) in the atmosphere. Negative thoughts like noise outweigh positive thoughts. These thoughts often create unwanted confusion, trouble, stress and frustration in our mind as well as chaos in our physical world. Negative thoughts are also known as “distorted thinking”.
The Indian economy is classified into different sectors to simplify the analysis and understanding of economic activities. For Class 10, it's essential to grasp the sectors of the Indian economy, understand their characteristics, and recognize their importance. This guide will provide detailed notes on the Sectors of the Indian Economy Class 10, using specific long-tail keywords to enhance comprehension.
For more information, visit-www.vavaclasses.com
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
Ethnobotany and Ethnopharmacology:
Ethnobotany in herbal drug evaluation,
Impact of Ethnobotany in traditional medicine,
New development in herbals,
Bio-prospecting tools for drug discovery,
Role of Ethnopharmacology in drug evaluation,
Reverse Pharmacology.
1. N T
O C
N U
IO OD
T R
C P
U
D ’S
O N
TR VI T Y
IN AR LI
G UA
Q
2. INTRODUCTION ON GRVIN’S
PRODUCT QUALITY
About the Author :
• A professor of business administration at Harvard Business
School.
• Researcher in general management and strategic change.
• An author of 10 books, articles and case studies.
• He was an economist for the Federal Trade Commission and
the Sloan Commission on Government and Higher Education.
He has served on the board of overseers of the Malcolm
Baldrige National Quality Award, the Manufacturing Studies
Board of the National Research Council, and the board of
directors of Emerson Hospital.
3. GARVIN’S “PRODUCT QUALITY”
Important competitive issue.
Academic literature on quality has not reviewed
extensively.
Philosophy, economics, marketing, and operation
management have considered the subject on their
own vantage points.
There are few key important facts to be consider in
his study, they are:
1. Five approaches to define quality
2. Eight dimensions of quality.
3. The strategic importance of quality.
4. Correlates of quality.
4. FIVE APPROACHES TO DEFINE
QUALITY
1.Transcendent Approach
This means quality is achieved through experience
2.Product based Approach
This is reflected by differences in product and its
ingredients or attributes.
3.User based Approach
Based on personal views and idiosyncrasies. Durability is
the key factor.
4.Manufacturing based Approach
This approach is focused on cost reduction, And concerned
with manufacturing and engineering.
5.Value based Approach
This approach is based on cost and prices. Better
performance at lower cost is recognized as a quality
product.
5. DIMENSIONS OF QUALIT Y
The Basic Elements of a product quality
1.
2.
3.
4.
5.
6.
7.
8.
Performance
Features
Reliability
Conformance
Durability
Serviceability
Aesthetics
Perceived Quality
6. PERFORMANCE
•Refers to the primary operating characteristics
EX : Car -Acceleration , Braking, Handling
•The degree of the performance varies according
to the performance class
Toyota Prius
bugatti veyron
0-60 mph – 2.7sec
Acceleration
0-60 mph – 9sec
8. RELIABILITY
•The likelihood that the product will not fail
within a specific time period
•The common measure of reliability is the
failure rate per unit time
9. CONFORMANCE
•To what extent the product design and the
operating characteristics meet the preestablished standards.
• What is “tolerance stack-up” ?
•service businesses, measures of
conformance normally focus on accuracy
and frequent mistakes.
10. DURABILITY
The length of a product’s life.
But
Product can be repaired, estimating durability is
more complicated.
Durability can be defined as:
The amount of use one gets from a product before it
breaks down
Reliability and Durability are closely linked.
11. SERVICEABILITY
Serviceability means the consumer's ease of
obtaining repair service
This includes:
• Responsiveness of service
personnel
•Willingness of repair personnel
•Reliability of service
•Speed
12. AESTHETICS
•Aesthetics refers to how the product looks, feels,
sounds, tastes or smells.
•This is a matter of personal judgement
13. PERCEIVED QUALITY
•Reputation is the primary stuff of
perceived quality
•The perceived quality may be base on
images, advertising and brand names.
•Perception is not always reality.
•Defers from person to person.
14. CORRELATES OF QUALITY
Quality and Price
The relationship between Quality and price runs in both
ways.
It varies due to customer perceptions , information
available , brand name etc.
Quality and Advertising
Two main types of goods : Search goods and Experienced
goods
Experienced High quality products needs more advertising
than low quality products.
Shows a positive relationship in many aspects.
15. CORRELATES OF QUALITY
Quality and Market Share
This depends on how quality is defined
When quality is defined by premium prices - Negative
relationship.
When quality is defined by fitness for purpose -Positive
relationship.
16. QUALIT Y AND PROFITABILIT Y
• To improve quality, the performance, features and other
dimensions should be improved in order to gain large market
shares and higher profits.
• To minimize defects and failures which tends to lower reworks
and inspection costs, results in quality improvements and
increased profits.
• High improved quality brings in a high return on investment
(ROI) on any market share and tends to lower costs and
increase profits.
• High quality brings high reputation for the product, which a
premium price can be charged and this increases profits.
• High quality achieves economies of scale due to cost savings,
which results to increase in profits.
17. QUALITY AND COST
In the theoretical perspective, it is assumed that quality
and cost are positively related.
Another point which says that quality and cost is inversely
related, that when quality is improved, it reduces costs
such as reworks, scrap and warrants.
Quality costs are the cost of manufacturing and it should
only incurred one time if the product is made to its highest
quality at the first time and does not result in reworks.
Investing in new machinery and technology will reduce
costs and improve quality and experience economies of
scale.
