2. WHAT IS COMMUNICATION
• Communication is the art of
transmitting knowledge, ideas,
information and thoughts from one
person to another.
• The transfer should be such that the
receiver understands the meaning
and the intent of the massage and
shows proper feedback.
3. THREE TYPES OF COMMUNICATION
• Physical level
• Understanding is at the level of intelligence.
• Acceptance is at the emotional level.
Anything that hinders the process of communication is called barrier to
communication.
7. PHYSICAL BARRIER
• Large working areas
• Closed office doors
• Separate areas for people of different status
• It forbids team members from effective interaction with each other.
8. NOISE
• Physical noise
• Psychological noise
• Written noise (bad hand writing)
• Visual noise (late arrival of employees)
9. TIME AND DISTURBANCE
• Improper time
• Defects in medium of communication
• Network facilities
• Mechanical background
12. SEMANTIC AND LANGUAGE BARRIER
• Homophones
• Similar sounding words
Same pronunciation
Different spelling
Different meaning
1: pale / pail
2: alter / altar
3: buy / bye / by
4: rain / reign
13. WORDS HAVING DIFFERENT PRONUNCIATIONS
Homographs
Same spelling
Different pronunciation
Different meanings
1: the bandage was wound around the wound.
2: we must polish the polish furniture
3: he could lead if he would get the lead out.
14. WORDS HAVING MULTIPLE MEANING
Homonyms
• Same spelling
• Same pronunciation
• Different meaning
1: Never desert your friend in the desert.
2: close the window before the bee gets too close..
16. SOCIO-PSYCHOLOGICAL BARRIER
Psychological barriers can be described as the cause of distorted communication
because of human psychology problem.
• In attention
• Emotions
• Status difference
• Attitudes and opinions
17. CROSS CULTURAL BARRIERS
• Meaning of cross culture communication
• Understanding different cultures facilities cross culture communication
• Components of cross culture communication
19. ORGANIZATIONAL BARRIERS
• Loss or distortion of messages as they pass from one level to another
• Filtering of information according to one’s understanding/interpretation
• Information gap if upper level does not know the true state of affairs
20. HOW TO OVERCOME COMMUNICATION BARRIER
Organisational action
• Create a climate of trust and openness
• Develop and use formal information channels in all directions
• Encourage the use of multiple channels including formal and informal
communications
• The organisational structure should fit communication needs.
21. HOW TO OVERCOME
For physical barriers
• Appropriate seating arrangement
• Ensure visibility
• Environment comfort
For semantic barrier
• Use of simple language
• Symbols and charts
• Active listening
22. For socio-psychological barrier
• Calling attention and motivation
• Assistance and sympathy
For cross cultural barrier
• Understanding of traditions and customs
• Information of all sides of culture