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Barrierstocommunication 140505113319-phpapp01 (1)
This document discusses various barriers to effective communication. It identifies physical, semantic and language, socio-psychological, organizational, and cross-cultural barriers. Physical barriers include faulty organizational structure, noise, time and distance, and information overload. Semantic and language barriers arise from differences in meanings, pronunciations, and the multiple meanings of words. Socio-psychological barriers stem from attitudes, emotions, filtering of messages, and status differences. Organizational barriers occur from the structure and flow of information in organizations. Cross-cultural barriers relate to differences in language, values, social relationships, concepts of time and space, and gestures across cultures. The document also provides some suggestions for overcoming these barriers to communication.
Barrierstocommunication 140505113319-phpapp01 (1)
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- 4. ★★★ IMPORTANCE ★★★ •Necessaryfor planning • Understandingeach other • Establishmentof effective leadership • IncreasesEfficiency • BasisofDecision-making • SmoothWorkingof Enterprise • Motivation • Co-ordination
- 5. BARRIERS Thereare three levelsatwhichcommunicationtakes place 1. Noticing is done with the senses,and is at thephysical level 2. Understanding is at the level ofintelligence 3. Acceptance is at the emotionallevel Anythingthat hindersthe processof communication at anyof theselevelsisa barrier to communication Barriers to communication can be defined asthe aspects or conditions that interfere with effective exchangeof ideas or thoughts.
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- 9. FaultyOrganizational Structure • Largeworkingarea • Closedoffice doors • Separate areas for people of differentstatus • It forbids team member from effectiveinteraction with eachother.
- 10. Noise • Physicalnoise (outsidedisturbance) • Psychological noise (inattentiveness) • Written noise (badhandwriting/typing) • Visual noise (late arrival of employees)
- 11. Timeand Distance • ImproperTime • Defects in Medium of communication • Network Facilities • Mechanical Breakdowns
- 12. Information Overload • Pilingup of tasks due to improper timemanagement. • Excessnumber of people assigned for sametask • Work overload/Information duplication.
- 13. SEMANTIC& LANGUAGE BARRIERS Thosewhospeakdonot know Thosewhoknowdonotspeak - RandomJapaneseGuy
- 14. SEMANTICS • What doyou mean bySEMANTICS? • Why is SEMANTICSrequired? • When does SEMANTICBARRIERarises?
- 15. SIMILARSOUNDING WORDS Thesewords areknown asHomophones Pronunciation Spelling Meaning Examples: • pale/pail • alter/altar • buy/bye/by • rain/reign
- 16. WORDSHAVEMULTIPLE PRONUNCIATIONS Thesewords are knownasHomographs Spelling Pronunciation Meaning Examples • Thebandage waswound around the wound. • Wemust polishthe Polishfurniture. • Hecould lead if he would get thelead out.
- 17. WORDSHAVEMULTIPLEMEANING TheseWords are alsoknown ashomonyms Spelling Pronunciation Meaning Examples • Never desert your friends in the desert. • Closethe window before the bee gets too close
- 18. DENOTATIONSANDCONNOTATIONS • Denotation: Theliteralmeaning of aword • Connotaions:Theemotions and associations connected to a word – FavourableConnotation:'honest', 'noble', 'sincere’ – Unfavourable Connotation:'cowardly', 'slow', 'incompetent‘ Examples: Theygaveuscheap stuff. At this shop, they sell thingscheap
- 19. LANGUAGEBARRIERS • Different Languages •NoClarity in Speech
- 20. LANGUAGEBARRIERS • UsingJargons • Notbeingspecific
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- 22. What is Pyschological ba r r i e r Psychological barriers can be described as the cause of distorted communication because of human psychology problems.
- 23. Psychological b ar r i e r s • Attitude and opinions: • Emotions • Filtering and distortion of message • Status difference • In attention • Closed mind • Fields of experience
- 24. Others include: • Groupidentification • Self-image • Premature evaluation • Distrust • Poor retention
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- 27. CrossCultureCommunication • Meaning ofCrossCultureCommunication • Understandingdifferent culturesfacilitates CrossCultureCommunication • Componentsof CrossCultureCommunication
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- 29. Different CrossCulturalBarrier • SocialRelation •Conceptof time
- 30. Different CrossCulturalBarriers • Conceptofspace • Gestures
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- 32. OrganizationalBarriers • Lossor distortionof messagesasthey passfrom one level to another • Filtering of information according to one’sunderstanding/interpretation • Messagesnot read completely or not understoodcorrectly. • Deliberate withholding of information from peers perceived asrivals • Information gapif upper level does not know the true state of affairs.
- 33. ….cont Lackof communication policy Authoritarianattitude ofmanagement Poorly Defined Authority and Responsibility TooMany Levelsin Organization Structure Insufficient CommunicationTraining
- 34. Overcoming Communication Barriers •Individual Skills • Active listening • Select the appropriate channel for the message • Make aspecial effort to understand each other's perspective.
- 35. Overcoming Communication Barriers OrganizationalActions: Create aclimate of trust andopenness. Develop and useformal information channels in all directions Encouragethe use of multiple channels including formal and informal communications. Theorganizational structure should fit communicationneeds.
- 37. WaysToOvercomeBarriersto Communication • ForPhysical Barriers- AppropriateSeatingArrangement EnsureVisibility & Audibility Environmental Comfort Minimise Visual/Oral Distractions • ForSemantic Barriers- Useof Simple Language Symbols & Charts Active Listening/ Constructive feedback
- 38. Contd.. • ForSocio-PsychologicalBarriers- CallingAttention& Motivation Assistance& Sympathy • ForCrossCulturalBarriers- Understanding of Traditions&Customs Information of all SidesofCulture
- 39. Contd.. • ForOrganisationalBarriers- SimpleOrganisationalStructure AvoidingInformation Overload Flexibility in MeetingTargets
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