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Barrier to Communication
The document discusses communication as the art of conveying knowledge and identifying barriers that hinder effective communication. It categorizes various barriers such as physical, semantic, socio-psychological, organizational, and cross-cultural barriers, and outlines factors contributing to these barriers. Additionally, the document suggests strategies for overcoming these barriers, emphasizing the need for active listening and creating a climate of trust in organizational settings.
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Barrier to Communication
- 1. COMMUNICATION BARRIERS BY- ANURAG RAGHUVANSHI M.PHARM1ST SEM AMITY NOIDA 1
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- 3. • COMMMUNICATION ISTHE ART OF TRANSMITTING KNOWLEDGE, IDEAS, INFORMATIO & THOUGHTS FROM ONE PERSON TO ANOTHER. THE TRANSFER SHOULD BE SUCH THAT THE RECIEVER UNDERSTANDS THE MEANING AND THE INTENT OF THE MESSAGE AND GIVE PROPER FEEDBACK 3
- 4. IDENTIFYING BARRIERS • Communicationis about overcoming barriers • State all barriers that you can think of that impact on our day-to-day communication 4
- 5. Common Barriers toEffective Communication: The use of jargon. Over-complicated, unfamiliar and/or technical terms. Emotional barriers and taboos. Some people may find it difficult to express their emotions and some topics may be completely 'off-limits' or taboo. Lack of attention, interest, distractions, or irrelevance to the receiver. Differences in perception and viewpoint. Physical disabilities such as hearing problems or speech difficulties. Language differences and the difficulty in understanding unfamiliar accents. Expectations and prejudices which may lead to false assumptions or stereotyping. People often hear what they expect to hear rather than what is actually said and jump to incorrect conclusions. Cultural differences. The norms of social interaction vary greatly in different cultures, as do the way in which emotions are expressed. For example, the concept of personal space varies between cultures and between different social settings. 5
- 6. CLASSIFICATION OF BARRIERS PHYSICAL BARRIERS SEMANTICAND LANGUAGE BARRIERS SOCIO-PHYSIOLOGICAL BARIERS ORGANIZATIONAL BARRIERS CROSS-CULTURAL BARRIERS 6
- 7. FACTORS Environmental Technological Organizational Jargons External Noise Emotions Distance Personal Interests HaloEffect Misinterpretation Fear Stress Status Chain of command Trust Issues Negative Self Image 7
- 8. CLASSIFICATION OF BARRIERS PHYSICALBARRIERS SEMANTIC AND LANGUAGE BARRIERS SOCIO-PSYCHOLOGICAL BARRIERS ORGANIZATIONAL BARRIERS CROSS-CULTURAL BARRIERS 8
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- 10. Faulty Organizational Structure • Largeworking area • Closed office doors • Separate areas for people of different status • It forbids team member from effective interaction with each other. 10
- 11. Noise • Physical noise(outside disturbance) • Psychological noise (inattentiveness) • Written noise (bad handwriting/typing) • Visual noise (late arrival of employees) 11
- 12. Time and Distance •Improper Time • Defects in Medium of communication • Network Facilities • Mechanical Breakdowns 12
- 13. Information Overload • Pilingup of tasks due to improper time management. • Excess number of people assigned for same task • Work overload/Information duplication. 13
- 14. SEMANTIC & LANGUAGE BARRIERS Thosewho speak do not know Those who know do not speak - Random 14
- 15. SEMANTICS • What doyou mean by SEMANTICS? • Why is SEMANTICS required? • When does SEMANTIC BARRIER arises? 15
- 16. SIMILAR SOUNDING WORDS Thesewords are known as Homophones Pronunciation Spelling Meaning Examples: • pale/pail • alter/altar • buy/bye/by • rain/reign 16
- 17. WORDS HAVE MULTIPLEPRONUNCIATIONS These words are known as Homographs Spelling Pronunciation Meaning Examples • The bandage was wound around the wound. • We must polish the Polish furniture. • He could lead if he would get the lead out. 17
- 18. WORDS HAVE MULTIPLEMEANING These Words are also known as homonyms Spelling Pronunciation Meaning Examples • Never desert your friends in the desert. • Close the window before the bee gets too close 18
- 19. DENOTATIONS AND CONNOTATIONS •Denotation: The literal meaning of a word • Connotations: The emotions and associations connected to a word • Favorable Connotation: 'honest', 'noble', 'sincere’ • Unfavorable Connotation: 'cowardly', 'slow', 'incompetent‘ Examples: They gave us cheap stuff. At this shop, they sell things cheap 19
- 20. LANGUAGE BARRIERS • DifferentLanguages • No Clarity in Speech 20
- 21. LANGUAGE BARRIERS • UsingJargons • Not being specific 21
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- 23. What is Psychologicalbarrier? Psychological barriers can be described as the cause of distorted communication because of human psychology problems. 23
- 24. Psychological barriers • Attitudeand opinions: • Emotions • Filtering and distortion of message • Status difference • In attention • Closed mind • Fields of experience 24
- 25. Others include: • Groupidentification • Self-image • Premature evaluation • Distrust • Poor retention 25
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- 28. Cross Culture Communication •Meaning of Cross Culture Communication • Understanding different cultures facilitates Cross Culture Communication • Components of Cross Culture Communication 28
- 29. Different Cross CulturalBarrier • Language • Values 29
- 30. Different Cross CulturalBarrier • Social Relation • Concept of time 30
- 31. Different Cross CulturalBarrier • Concept of space • Gestures 31
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- 33. Organizational barriers Loss ordistortion of messages as they pass from one level to another Filtering of information according to one’s understanding/interpretation Messages not read completely or not understood correctly Deliberate withholding of information from peers perceived as rivals Information gap if upper level does not know the true state of affairs 33
- 34. ….cont Lack of communicationpolicy Authoritarian attitude of management Poorly Defined Authority and Responsibility Too Many Levels in Organization Structure Insufficient Communication Training 34
- 35. Overcoming Communication Barriers Individual Skills Active listening Select the appropriate channel for the message Make a special effort to understand each other's perspective Managers should practice MBWA. 35
- 36. Overcoming Communication Barriers Organizational Actions Create a climate of trust and openness Develop and use formal information channels in all directions Encourage the use of multiple channels including formal and informal communications The organizational structure should fit communication needs. 36
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- 38. Ways To OvercomeBarriers to Communication- • For Physical Barriers- Appropriate Seating Arrangement Ensure Visibility & Audibility Environmental Comfort Minimise Visual/Oral Distractions For Semantic Barriers- Use of Simple Language Symbols & Charts Active Listening/ Constructive feedback 38
- 39. Contd.. • For Socio-PsychologicalBarriers- Calling Attention & Motivation Assistance & Sympathy For Cross Cultural Barriers- Understanding of Traditions & Customs Information of all Sides of Culture 39
- 40. Contd.. • For OrganisationalBarriers- Simple Organisational Structure Avoiding Information Overload Flexibility in Meeting Targets 40
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