This document defines communication barriers and lists various types of barriers that can interfere with effective communication. It identifies physical, organizational, cultural, language, channel, interpersonal, individual, attitudinal, listening and speaking barriers. Some examples of barriers provided include large physical work spaces, outdated equipment, complex rules, different languages, inappropriate mediums, lack of trust, selective perception, prejudices and interrupting the speaker.

1. BARRIERS TO EFFECTIVE
COMMUNICATION

2. DEFINITION OF COMMUNICATION
BARRIERS
Aspects of or conditions in a workplace that interfere with
effective exchange of ideas or thoughts. Such barriers include
(1) status differences
(2) gender differences
(3) cultural differences
(4) prejudices
(5) the organizational environment

3. BARRIERS TO EFFECTIVE
COMMUNICATION
• PYHISICAL BARRIERS
• ORGANISATIONAL BARRIERS
• CULTURAL BARRIERS
• LANGUAGE BARRIERS
• CHANNEL BARRIERS
• INTERPERSONAL BARRIERS
• INDIVIDUAL BARRIERS
• ATTITUDINAL BARRIERS
• LISTENING BARRIERS
• BARRIERS WHILE SPEAKING

5. • Language
• Usage of different words with
same meaning.
• whether the customer is able to
convey what exactly is there on
his mind or not.
• Bargaining
• Items given on credit (the only
loss making event)
• Product expiry- The companies
nowadays takes its product back
so it isn’t a major problem.

6. • People barging at the
time of Shop closure
• Selling substitutes
( success rate 90%)
• People don’t have time
to waste therefore the
service should be quick
and efficient.
• Small problems- (chutta)
people are hesitant to
give change, arguments
with people

7. PHYSICAL BARRIERS
• Physical barriers are often due to the nature of the environment.
• Physical Organizational Barrier includes internal and external
environment like :
– large working areas physically separated from others
– poor lighting
– staff shortage
– outdated equipments
– background noise

8. ORGANIZATIONAL BARRIERS
• Poor organizational culture, climate
• Stringent rules and regulations
• Status and relationship
• Complexity
• Inadequate facilities/ opportunities of growth and improvement

9. CULTURAL BARRIERS
• Age and gender
• Education and cultural background
• Social status and economic position
• Temperament
• Health and beauty
• Popularity
• Religion
• Political belief
• Ethics, values, motives
• Assumptions
• Aspirations
• Rules and regulations,
• Standards and priorities

10. LANGUAGE BARRIERS
• Different languages, vocabulary, accents, dialects represent
national/ regional barriers.
• Semantic gaps are words having similar pronunciation but multiple
meanings.
• Badly expressed message, wrong interpretation and unqualified
assumptions.
• The use of difficult or inappropriate words/ poorly explained or
misunderstood messages can result in confusion.

11. CHANNEL BARRIERS
• If the length of the communication is long, or the medium selected
is inappropriate, the communication might break up
• It can also be a result of the inter-personal conflicts between the
sender and receiver
• Lack of interest to communicate
• Information sharing or access problems which can hamper the
channel and affect the clarity, accuracy and effectiveness.

12. INTERPERSONAL BARRIERS
• Lack of Trust
• Lack of Knowledge of non-verbal communication
• Wish to capture authority
• Fear of losing power of control
• Lack of Motivation
• Lack of co-operation, fear of penalty and poor relationship

13. INDIVIDUAL BARRIERS
• Individual's perceptual and personal discomfort.
• Two individuals’ mental perception may/may not be identical
• Style
• Selective perception
• Halo effect
• Poor attention and retention
• Defensiveness
• Close mindedness
• Insufficient filtration

14. ATTITUDINAL BARRIERS
• It comes about as a result of problems with staff in the organization.
• Limitation in physical and mental ability, intelligence,
understanding, pre-conceived notions, and distrusted source divides
the attention and create a mechanical barrier which affects the
attitude and opinion.

15. LISTENING BARRIERS
• Interrupting the speaker
• Not maintaining eye contact with the speaker
• Rushing the speaker to complete what he/she has to say
• Making the speaker feel as though he/she is wasting the
listener's time
• Being distracted by something that is not part of the on-going
communication
• Getting ahead of the speaker and completing his/her thoughts
• Ignoring the speaker's requests
• Asking too many questions, for the sake of probing

16. BARRIERS WHILE SPEAKING
• Unclear messages
• Lack of consistency in the communication process
• Incomplete sentences
• Not understanding the receiver
• Not seeking clarifications while communicating

17. THANK YOU
Presented By:-
ANJALI KAMATH
RUTALI PATIL
SANJANA PEDNEKAR
DEEPALI SHARMA
VINAY VAISHNAV
ANKIT KUMAR