1. Santanu Ghosh
Address : Flat 103, Taj Paharpur apartments
Shibnath shastri sarani
New Alipore, Kolkata - 700 053
Contact No. : +91 8981041091
Email : santanu.ghosh25@gmail.com; santanu.ghosh@tajhotels.com
Personal Dossier: Languages Known :
Fathers Name : Mr. S.C Ghosh English
Sex : Male Hindi
Nationality : Indian Bengali
Marital Status : Married
DOB : 9th
May,1975
Scholastics:
2 years Management training programme from Oberoi Centre of Learning and
Development. (O.CL.D)
3 years Diploma in Hotel Management and Catering Technology from IIBM, Patna
XII – ICSE from Denobili School, Digwadih, Dhanbad
X - CBSE from ISL, Dhanbad
Objective & Self Reflection:
To be a responsible service sector professional and to contribute to the growth of the
organization using effective personality traits and my hard working attitude and thus becoming a

2. valuable asset to the organization. I am sincere, energetic, hard working & have an attitude to
excel in dominion performing. I have self belief, am optimistic & ensure that one can depend on
me. I strive to absorb practical hospitality inputs to achieve self & organizational development.
Career Objective:
Seeking managerial assignments in Rooms Division Front Office, Housekeeping and guest
relations management with an organization of repute to enhance skills and career growth.
Brief Overview:
 A competent professional with 12 years of experience in Hospitality industry. Proficient in
developing and deploying quality standards and in operations restructuring to enhance
quality
 Accomplished in operations management to provide international quality of service and
assure guest comfort befitting a premium hospitality brand.
 Adept at providing services. Understanding guest requirements and providing services
accordingly. Consistent team player with flair to excel and creative innovations has made
gain valuable recognitions.
 Possess excellent communication & organizational ability. Team player with the ability to
motivate the other team members. Proven ability of achieving Service Delivery
expectations.
 Interacting with the hotel guests to resolve their problems and obtain feedback and
facilitating dialogue to enhance customer satisfaction.
 Coordinating with the internal departments for all operational needs of housekeeping
department.
 Assuring Quality control through continuous training, development and motivation of
manpower.
The Accountabilities:
Guest Services
 Executing policies & procedures in the Operating Systems to achieve greater guest
delight.
 Ensuring guest satisfaction by achieving delivery of service quality norms by interacting
with clients, handling guests’ requests and resolving complaints.

3.  Communicating with guests and team members both verbally and in writing to answer
questions and provide clear directing in advising and instructing staff in details of work.
 Handling club floor and maintaining it up to standard and coordinating with other
departments across the hotel.
 Responsible for maintaining public areas such as lobby and restaurants, and supervision
of Floral arrangement and Horticultural aspects of the hotel.
Guest Relationship Management
 Building relations with customers for enhancing terms ensuring continued & repeat
business.
 Managing issues pertaining to guests complaints and addressing grievances.
Operation management
 Responsible for floral arrangements across the hotel.
 Do possess a sound knowledge in budgeting
 Responsible for stores including guest supplies, guests request items, cleaning supplies,
Linen and upholstery.
 Creating and maintaining super cleaning schedule and monthly deep cleaning schedule.
 Responsible for tracking Key Process indicator settings and developing standards in
order to deliver zero defect rooms.
 Responsible in making Allocation of all Associates and Supervisors.
 Sound knowledge in Linen inventory, BSC, KPI, 90 day tracker, Gate Pass issuing,
embellishment of Public areas.
 Has good experience of opening property – Like Wildflower Hall, Oberoi Vanyavilas.
 Has thorough knowledge of rooms/laundry.
 Daily coordination with Engineering for Preventive maintenance.
Career Chronology:
May 2010- Till date – Executive Housekeeper (Taj Bengal, Kolkata)
Nov 2009 - April 20110 – Asst Executive Housekeeper (Oberoi New Delhi)

4. 2008 - 2009 – Executive Housekeeper (Oberoi Vanyavilas) Rated No 1 Resort Conde Nast – 2
times.
2006-2008- Asst Executive Housekeeper (The Oberoi Grand)
2003-2006- Executive Housekeeper –Wildflower Hall (Luxury Oberoi Resort)
2001-2003- Housekeeper at Oberoi Mauritius, with first year as Management Trainee.
2000-2002- OC.L.D – Housekeeping Management Programme.
Strengths :
 Achievement oriented with excellent people management skills and an ability to manage
change with ease
 Team leadership and delegation skills
 Creative & Innovative
 Patience to handle situation.
 Worked in most luxury hotels of Oberoi Group and now in Taj.
Noteworthy Credits:
 Gold Medalist from O.C.L.D (2000-2002 batch)
 Achieved P.R.S Oberoi award for outstanding all round performance in OC.L.D.
 Youngest Executive Housekeeper of a Luxury resort after pass out.
 International posting for 2.5 years at Oberoi Mauritius.
 Implemented processes for cost saving initiatives across the hotel.
 Implemented contemporary floral arrangements across hotel.
 Always remembered to be a great team player entire career.
(Santanu Ghosh)