1. VIKASH KUMAR PANDEY
C/o. Late R.B. Pandey,8, baghkhal(west), Post-Rishra, Dist. Hooghly, West Bengal-712248,
Mobile No.: +91-8603684079 ,
Email vikash_shank@rediffmail.com
OBJECTIVE:
To acquire a challenging position in the field of Hospitality sector with the opportunity to gain
comprehensive experience to become efficient in Service sector.
SUMMARY OF SKILLS EXPERIENCE:
 Having 9.1 years of work experience in Hotel Industry
 Conversant with Hotel Operations.
 Knowledge and Hands of Experience with computer operations.
 Broad understanding of facility management (sanitation, maintenance, operations)
 Knowledge of overall f&b operations as they affect department
 Knowledge of Event Technology products and services
 Strong communication skills (verbal, listening, writing)
 Effective conflict management skills
 Strong customer and associate relations skills
 Effective coaching and development skills
 Strong organization skills
 Ability to effectively manage labor productivity
ASSET :
Protective, ability to communicate well with people at all levels, capacity to understand
technology and adopt to changes, flexible ability to work in team & in shift, consequent work
experience.
EDUCATIONAL QUALIFICATION :
 Higher Secondary from W.B.C.H.S.E.
 B.Com from Kolkata University.

2. PROFESSIONAL QUALIFICATIONS :
 3 years Diploma in Hotel Management from MERIDIAN SCHOOL OF HOTEL
MANAGEMENT [KOLKATA]
 Aviation Course from JOBRA INSTITUTE OF PERSONNEL STUDIES, [NEW
DELHI]
 Have done FOOD SAFETY AND HYIGENE course from ROYAL INSTITUTE OF
PUBLIC HEALTH.
 Have done Leading a shift and Leading a restaurant course certified by YUM ,MUSCAT
(Oman)
 Have done HACCP course from khimji training Institute Muscat(Oman).
INDUSTRIAL TRAINING EXPERIENCE :
 6 months Industrial Training in “HOTEL CLARKS” [Varanasi]
 6 Months Industrial Training in “WELCOME HOTEL RAMA INTERNATIONAL”
[Aurangabad]
 1 month Casual Training in TAJ BENGAL” [Kolkata]
 1 month Casual Training in “ITC SONAR BANGLA” [Kolkata]
1. WORK EXPERIENCE:
Organization - HOTEL GREEN ACRES (Ranchi, Jharkhand)
Position - Asst. F&B Manager
2. WORK EXPERIENCE:
Organization - THE BOLLYWOOD (Muscat, Oman)
Position - Restaurant Manager
Company - Khimji international L.L.C
3. WORK EXPERIENCE:
Organization - HOTEL GREEN HORIZON (Ranchi ,Jharkhand)
Position - F&B Executive
Company - Rameshwaram Group
4. WORK EXPERIENCE:
Organization - HOTEL SMITA (Jamshedpur, Jharkhand)
Position - Captain
JOB PROFILE:
* Looking after the designated f&b service.
* Assisting In smooth Running of day to day operation in the hotel.
* Promoting the f&b service outlet in the Hotel.
* Handling Restaurant guest complaints.
* In charge of inventory & maintaining of f&b service equipment.

3. * Responsible for staffing, controlling, planning for the operations.
* Learning and training staff on hygiene and safety of food and environment.
* Preparing monthly f&b service report & targets.
* Setting and maintaining the f&b service standard in accordance to audit points.
GUEST SATISFACTION:
 Set a positive example for guest relations.
 Interact with guests to obtain feedback on product quality and service levels. Effectively
responds to and handles guest problems and complaints.
 Empower associates to provide excellent customer service. Ensure associates understand
expectations and parameters.
 Observe service behaviors of associates and provide feedback to individuals;
continuously strives to improve service performance.
 Emphasize guest satisfaction during all departmental meetings and focuses on continuous
improvement.
SALES AND REVENUE MANAGEMENT:
 Effectively up-sells products and services throughout the event phase.
 Participates in customer site inspections and assists with the sales process when
necessary.
PERSONAL DETAILS:
Birth Date : 22nd December 1981
Gender : Male
Marital Status : Married
Language Known : English, Hindi, Bengali.
Hobbies : Travelling, Listening Music & Swimming.
PASSPORT DETAILS:
Passport No : L 8767794
Date of Issue : 16/04/2014
Date of Expiry : 15/04/2024
Place of Issue : Kolkata
Reference : Mr. Arunava Bose
Manager Operation
Hotel Green Acres
Ranchi, Jharkhand
Mobile Number: +91-9234609458

4. : Mr. Somnath Sinha
Area Manager (pizza hut)
Khimji International L.L.C
Muscat, Oman
Mobile Number: +968-99849265
PERSONAL EFFINITIES:
Preferred to work in a situation that demands liberal use of skills and attitude possessed
by me there by helping me to get a good prospective of the different critical situation faced in
real time and there by improve my caliber
Date:-
Place:
SIGNATURE