1. DEEPAK SINGH BISHT
Contact No.: +91-9026619715 (M) E Mail: deepakbisht2987@gmail.com
Aims to scale heights in Restaurant Operations / Customer Relationship Management with an
organisation of repute in Hospitality Sector
PROFESSIONAL SUMMARY
 Offering nearly 02 years and 7months of qualitative experience in Operations encompassing Customer
Relationship & Administration in the hospitality industry.
 Outlet – Operations.
 Experienced in planning, supervising and managing the operations.
 Proven track record of developing procedures, service standards and operational policies, planning &
implementing effective control measures.
 A consistent performer with a proven track record of increasing revenues and streamlining workflow.
 Proven ability in servicing guests, both in-person and by telephone, in the hospitality industry.
 Exposure in staff management practices, maintaining, planning and organisational skills, communication
skills, including good listening skills.
SKILL SET
CAREER SCAN
• Started working with Radission MBD in Noida as a Banquet Assistant.
• Worked with Elora Hotel as a Captain.
• Worked with JCO Donuts as a Management Trainee.
• I did my industrial training from THE PICCADILY LUCKNOW, INDIA in all major 4
departments like housekeeping, front office, service & kitchen.
Key Deliverables:
Restaurant Operations
 Dealing with staffing issues and motivating, managing and training employees.
 Estimating how much food and beverage will be used, and place orders with suppliers. They check the
deliveries of fresh food and baked goods for quality.
 Keeping records of clean practices for health inspectors.
Managerial
 Strategy Planning
 HR / Personnel Management
Functional
 Training
 Procurement / Inventory
 Hygiene & Safety
 Safety & security
 Analysis / Reporting
 Client Relationship Management

2.  Monitoring actions of staff and customers to be sure that safety standards and liquor laws are obeyed.
 Checking quality of deliveries of fresh food and baked goods.
 Keeping the restaurant in excellent hygienic condition.
Operations Management
 Defining service standards and guidelines that serve as benchmark for excellent service delivery thereby
contributing towards ameliorated service revenue generation.
 Framing work direction and plan for the associates after thorough assessment of their capabilities.
Client / Guest Servicing
 Ensuring a smooth implementation of the Guest Recognition Program to maximise guest satisfaction.
 Establishing a rapport with guests maintaining good customer relationship.
 Checking the work of household staff and dealing with complaints from guests.
 Anticipating guest dissatisfaction & taking appropriate action to avoid guests’ complaints.
 Maintaining hospitality calls, guest feedback & assisting guests with any questions, directions to the
property, etc. to ensure proper service.
 Dealing government officials during operation and satisfying them with proper respect and
communication skills.

Achievements:
 Handled the customer complaints at store level.
 Ensured health & safety of the store.
 Got golden opportunity to work with Jco Donuts in Singapore as a management trainee.
ACADEMIA
I have completed my B.SC in HOSPITALITY AND HOTEL ADMINISTRATION from Institute of Hotel
Management & Catering (IHM), Meerut in 2011
Passed 12th
class from Maha Kaali School, Lucknow
Passed 10th
class from Rasphil Acadmey School, Lucknow
PERSONAL DOSSIER
Date of Birth : 29 November 1987
Father’s Name : Mr. A.S.Bisht
Present Address : B/108 Keshav Vihar Kalyanpur Lucknow (UP)
Permanent Address : B/108 Keshav Vihar Kalyanpur Lucknow (UP)
Passport Number : J4150501
Language Proficiency : English & Hindi
Declaration: I hereby declare that all the above stated information is true in my knowledge & I am
fully accountable for the same.
Date: (DEEPAK SINGH BISHT)