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DEEPAK SINGH BISHT
Contact No.: +91-9026619715 (M) E Mail: deepakbisht2987@gmail.com
Aims to scale heights in Restaurant Operations / Customer Relationship Management with an
organisation of repute in Hospitality Sector
PROFESSIONAL SUMMARY
 Offering nearly 02 years and 7months of qualitative experience in Operations encompassing Customer
Relationship & Administration in the hospitality industry.
 Outlet – Operations.
 Experienced in planning, supervising and managing the operations.
 Proven track record of developing procedures, service standards and operational policies, planning &
implementing effective control measures.
 A consistent performer with a proven track record of increasing revenues and streamlining workflow.
 Proven ability in servicing guests, both in-person and by telephone, in the hospitality industry.
 Exposure in staff management practices, maintaining, planning and organisational skills, communication
skills, including good listening skills.
SKILL SET
CAREER SCAN
• Started working with Radission MBD in Noida as a Banquet Assistant.
• Worked with Elora Hotel as a Captain.
• Worked with JCO Donuts as a Management Trainee.
• I did my industrial training from THE PICCADILY LUCKNOW, INDIA in all major 4
departments like housekeeping, front office, service & kitchen.
Key Deliverables:
Restaurant Operations
 Dealing with staffing issues and motivating, managing and training employees.
 Estimating how much food and beverage will be used, and place orders with suppliers. They check the
deliveries of fresh food and baked goods for quality.
 Keeping records of clean practices for health inspectors.
Managerial
 Strategy Planning
 HR / Personnel Management
Functional
 Training
 Procurement / Inventory
 Hygiene & Safety
 Safety & security
 Analysis / Reporting
 Client Relationship Management
 Monitoring actions of staff and customers to be sure that safety standards and liquor laws are obeyed.
 Checking quality of deliveries of fresh food and baked goods.
 Keeping the restaurant in excellent hygienic condition.
Operations Management
 Defining service standards and guidelines that serve as benchmark for excellent service delivery thereby
contributing towards ameliorated service revenue generation.
 Framing work direction and plan for the associates after thorough assessment of their capabilities.
Client / Guest Servicing
 Ensuring a smooth implementation of the Guest Recognition Program to maximise guest satisfaction.
 Establishing a rapport with guests maintaining good customer relationship.
 Checking the work of household staff and dealing with complaints from guests.
 Anticipating guest dissatisfaction & taking appropriate action to avoid guests’ complaints.
 Maintaining hospitality calls, guest feedback & assisting guests with any questions, directions to the
property, etc. to ensure proper service.
 Dealing government officials during operation and satisfying them with proper respect and
communication skills.

Achievements:
 Handled the customer complaints at store level.
 Ensured health & safety of the store.
 Got golden opportunity to work with Jco Donuts in Singapore as a management trainee.
ACADEMIA
I have completed my B.SC in HOSPITALITY AND HOTEL ADMINISTRATION from Institute of Hotel
Management & Catering (IHM), Meerut in 2011
Passed 12th
class from Maha Kaali School, Lucknow
Passed 10th
class from Rasphil Acadmey School, Lucknow
PERSONAL DOSSIER
Date of Birth : 29 November 1987
Father’s Name : Mr. A.S.Bisht
Present Address : B/108 Keshav Vihar Kalyanpur Lucknow (UP)
Permanent Address : B/108 Keshav Vihar Kalyanpur Lucknow (UP)
Passport Number : J4150501
Language Proficiency : English & Hindi
Declaration: I hereby declare that all the above stated information is true in my knowledge & I am
fully accountable for the same.
Date: (DEEPAK SINGH BISHT)

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Deepak_131386757[1]

  • 1. DEEPAK SINGH BISHT Contact No.: +91-9026619715 (M) E Mail: deepakbisht2987@gmail.com Aims to scale heights in Restaurant Operations / Customer Relationship Management with an organisation of repute in Hospitality Sector PROFESSIONAL SUMMARY  Offering nearly 02 years and 7months of qualitative experience in Operations encompassing Customer Relationship & Administration in the hospitality industry.  Outlet – Operations.  Experienced in planning, supervising and managing the operations.  Proven track record of developing procedures, service standards and operational policies, planning & implementing effective control measures.  A consistent performer with a proven track record of increasing revenues and streamlining workflow.  Proven ability in servicing guests, both in-person and by telephone, in the hospitality industry.  Exposure in staff management practices, maintaining, planning and organisational skills, communication skills, including good listening skills. SKILL SET CAREER SCAN • Started working with Radission MBD in Noida as a Banquet Assistant. • Worked with Elora Hotel as a Captain. • Worked with JCO Donuts as a Management Trainee. • I did my industrial training from THE PICCADILY LUCKNOW, INDIA in all major 4 departments like housekeeping, front office, service & kitchen. Key Deliverables: Restaurant Operations  Dealing with staffing issues and motivating, managing and training employees.  Estimating how much food and beverage will be used, and place orders with suppliers. They check the deliveries of fresh food and baked goods for quality.  Keeping records of clean practices for health inspectors. Managerial  Strategy Planning  HR / Personnel Management Functional  Training  Procurement / Inventory  Hygiene & Safety  Safety & security  Analysis / Reporting  Client Relationship Management
  • 2.  Monitoring actions of staff and customers to be sure that safety standards and liquor laws are obeyed.  Checking quality of deliveries of fresh food and baked goods.  Keeping the restaurant in excellent hygienic condition. Operations Management  Defining service standards and guidelines that serve as benchmark for excellent service delivery thereby contributing towards ameliorated service revenue generation.  Framing work direction and plan for the associates after thorough assessment of their capabilities. Client / Guest Servicing  Ensuring a smooth implementation of the Guest Recognition Program to maximise guest satisfaction.  Establishing a rapport with guests maintaining good customer relationship.  Checking the work of household staff and dealing with complaints from guests.  Anticipating guest dissatisfaction & taking appropriate action to avoid guests’ complaints.  Maintaining hospitality calls, guest feedback & assisting guests with any questions, directions to the property, etc. to ensure proper service.  Dealing government officials during operation and satisfying them with proper respect and communication skills.  Achievements:  Handled the customer complaints at store level.  Ensured health & safety of the store.  Got golden opportunity to work with Jco Donuts in Singapore as a management trainee. ACADEMIA I have completed my B.SC in HOSPITALITY AND HOTEL ADMINISTRATION from Institute of Hotel Management & Catering (IHM), Meerut in 2011 Passed 12th class from Maha Kaali School, Lucknow Passed 10th class from Rasphil Acadmey School, Lucknow PERSONAL DOSSIER Date of Birth : 29 November 1987 Father’s Name : Mr. A.S.Bisht Present Address : B/108 Keshav Vihar Kalyanpur Lucknow (UP) Permanent Address : B/108 Keshav Vihar Kalyanpur Lucknow (UP) Passport Number : J4150501 Language Proficiency : English & Hindi Declaration: I hereby declare that all the above stated information is true in my knowledge & I am fully accountable for the same. Date: (DEEPAK SINGH BISHT)