1. AYYAPPAN G NAIR
Contact: +971505187625
E-Mail: agn074@gmail.com
Hospitality Management Professional: Leveraged with outstanding skills in Hotel Operations including
Room Division: Front Office, Guest Services, House Keeping -Reservations, Revenue, Sales and F&B
Hospitality Operations / Facility Management
Proven background in improving operational turnaround. Recognized as an efficient manager who generates significant growth
in hotel revenue and effectively motivates personnel to provide superior customer service
PROFILE SNAPSHOT
~ Hospitality Operations ~ Facilities Management ~ Customer Relationship Management
~ F&B Operations ~ Strategic Planning ~ Process Enhancement
~ Inventory Control ~ Budgeting & Forecasting ~ Human Resource Operations
~ Sales & Marketing ~ General Administration ~ Revenue Generation
~ Manpower Management ~ Change Management ~ Procurement Management
 Demonstrated excellence in handling complete Hospitality Operations
with a proven track record of understanding client’s requirements and
providing customized services to them
 Championed in delivering value-added customer services and achieving
customer delight by providing customized products as per requirements
 Proficiency in implementing optimum policies to enhance quality
standards across all departments viz. F&B Operations, Front Office,
General Administration, Guest Servicing, etc.
 A visionary leader with proven track record in handling the hospitality
requirements and catering initial start-ups operations
 Significant experience in the development of strategic plans, execution
of business operations and evaluation of industry trends to manage
profit pools for supporting corporate development initiatives
 A turnaround catalyst with clear understanding of budgets, financial
planning, P&L, business requirements and experience of operating
numerous units
 Skilled in Revenue Management which encompasses implementing revenue management operations, evaluating new
opportunities, formulating and implementing procedures and best practices
 Effective leader with excellent motivational skills to sustain growth momentum while motivating peak individual
performances
 Skilled in spearheading facility management functions and negotiating with service providers for cost-effective
solutions to ensure effective & seamless operations through Service Level Agreements & Operational Level
Agreements
 Out-of-the-box thinker with proven track record of establishing processes & SOPs, streamlining workflow and creating
environment to enhance productivity
 Contributing in the overall profitability of operations and strategic utilization and deployment of available resources
(manpower, money and materials)
 Directing the efficient rendering of facilities including housekeeping, transport, materials, etc. and ensuring compliance
with statutory acts as well as rules & regulations

2. CORE COMPETENCIES
 Ensuring the customer satisfaction by achieving delivery of
service quality norms by interacting with clients, handling
guests’ requests and resolving their complaints
 Managing complete business operations by identifying
streams for revenue growth and developing marketing
plans to build consumer preference
 Designing & executing a wide range of strategies to
establish market presence and profitability for products &
services of the hotel
 Implementing policies & procedures in the operating
systems to achieve greater customer delight
 Handling duties within F&B department in accordance with
health, hygiene and safety regulations / norms
 Carrying out sales & marketing operations involving formulation of plans to market a wide range of products to achieve
growth & excellence
 Creating & sustaining a dynamic environment that fosters development opportunities and motivates high performance
amongst the team members
 Assuring smooth operations at all times and maintaining proper decorum & discipline by implementing and modifying the
policies; ascertaining the administration of SOPs
EMPLOYMENT DETAILS
Since Jan’12: Mahindra Holidays & Resorts India Ltd., Kerala / Dubai as Hotel Manager / Resort
Manager
Key Result Areas:
Arabian Dreams Hotel Apartments, Dubai, United Arab Emirates
 Served as SPOC for :
o Facilitating Change Management on the takeover of the property, using the Critical Path method for smooth and
uninterrupted transition of the operational property & its business
o Hiring & Training Manpower
 Entrusted with the responsibilities of administering the Rebranding exercise and brought the hotel at par with the
Mahindra Standard of Performance including:
o Adoption and implementation of Standard Operating Procedure
o Re training of existing Manpower
o Renovation of the Hotel both public areas and the rooms
 Involved in conceptualising & introducing an Out-door restaurant, in compliance with the government regulations
 Engaged in implementing Process and procedures in Compliance to Mahindra Audit & Government regulations
Highlights:
 Played a key role in introducing Cafe lounge at Lobby to improve revenue and raise the Guest Satisfaction Index
 Demonstrated excellence in curtailing the operating cost by 8.5 % and augmenting the revenue by 18% in the first year
 Merit of improving the Customer satisfaction by 12% on YoY basis
Club Mahindra Thekkady, Kerala, India
 Entrusted the responsibilities of:
o Renovating the facilities and enhancing member satisfaction viz., Landscaping / Room Renovation / Up gradation of
Restaurant & Kitchen
 Ensured strict compliance with various specifications:
o ‘Branch Hygiene Code’ specifications for Food Production
o ‘Transitional Work Culture’
o ‘Mahindra Quality Way’ & ‘Daily Work Management’
 Involved in developing, amending & ensuring compliance with Standard Operating Procedures
 Served as SPOC for various ‘Corporate Social Responsibility’ activities
o Medical camps for the underprivileged
o Providing drinking water facility to rural areas
o Conducting awareness programmes
 Lead Sustainability initiatives & Global Reporting Initiative
o Water conservation

3. o Waste management
o Heat, Light & Power management
Highlights:
 Adjudged as Gold Crown Resort by Resort Condominiums International
 Merit of leading various quality projects including Mahindra Yellow Belt & Kaizen
Feb’10 – Jan’12: Iris - The Business Hotel, Bangalore, India as General Manager
Key Result Areas:
 Entrusted the responsibilities of handling entire Operations and Sales & Marketing
 Supervised the commissioning of roof top swimming pool, gym, 2 more banquet halls & spa
 Serving as SPOC for uplifting the ranking of the Hotel on popular social media websites such as tripadvisor
etc. with constant response to customer reviews
 Initiated various Sustainability initiatives on water conservation, waste management and Heat Light and Power
PREVIOUS EXPERIENCE
Dec’06 - Oct’09: Ramanashree Hotels & Resorts, Bangalore, India as Executive Manager
Highlights:
 Played a stellar role in renovating the property at a very short span while the hotel was under operation
 Steered efforts in upgrading:
o Fire & safety measures of the property
o Quality and Standard of Service
 Pivotal in reducing HLP cost by 20%
 Instrumental in doubling total customer satisfaction in term of guest service during the tenure
 Entrusted with responsibility of Welfare of over 100 staff and their motivation
 Augmented the Gross Operating Profit by 10%
Apr’06 – Nov’06: Clarion The Beach, Goa, India, as Manager – Sales & Marketing
Sep’04 – Mar’06: Destinations of the World, Dubai, United Arab Emirates as Operation Consultant
Mar’98 – Sep’04: Dhafra Beach Hotel, Abu Dhabi, United Arab Emirates
Growth Path:
Front Office Manager Mar’98 – Dec’02
Executive Assistant Manager Jan’03 – Sep’04
Jun’96 – Feb’08: Park Sheraton Hotel & Towers, Chennai, India, as Captain in Butler Service
EDUCATION
 Graduate Diploma (Hotel Management Catering Technology And Applied Nutrition) from All India Council For Technical
Education, India in 1996
TRAINING
 Underwent Industrial Exposure training at TAJ Group of Hotels in 1995
PERSONAL DETAILS
Nationality: Indian
Marital Status: Married
Driving License: UAE (UAE, United Arab Emirates), India
Address: Arabian Dreams Hotel Apartment, Street 24c, Community 316, Al Raffa, Bur Dubai, PO Box 31993,
Dubai, United Arab Emirates
Languages Known: English, Hindi, Malayalam and Tamil