1. Tamal Chatterjee
Address: JXBR 4, Aastha Space Town, Mango Dimna Road, Mango
Jamshedpur – 831 012.
Mobile No: +91 9044 002 491
Email Id: chatterjee.tamal@rediffmail.com
Career Objective
To provide a high degree of Guest Delight with my developed skills and personality,
where my experience is an asset to the team; and I can continue to learn and develop
my career with a professional outlook.
Summary
Has been working as the Front Office Manager since July 2011. Experienced in handling
the department and has been instrumental in driving processes in all aspects towards
Operational Excellence. Has been a face of the Hotel for guests and developed long-
standing relations with the regular clientele, eminent Travel Agents and Corporates.
Professional Experience
Front Office Manager: June’ 2016 till Date
The Gateway Hotel - Ganges, Varanasi
• Forecasts for trends in occupancy, budgets for room sales, average rate and
other revenue.
• Develops and implement strategies to achieve a larger market share and
attract new segments.
• Creates a work environment that is high in employee morale and provides
constant learning & development and use of the feedback from Customer and
Employee Satisfaction Surveys to draw an action plan.
• Drawing in business through routine Sales Calls to local Corporates.
• Developing contracts for corporate clientele and maintaining good relations
over time.
• Attracting, planning for and coordinating banquet events at various venues in
the Hotel.
Front Office Manager: July’ 2011 till May’2016
Usha Kiran Palace, Gwalior
• Forecasts for trends in occupancy, budgets for room sales, average rate and
other revenue.
• Develops and implement strategies to achieve a larger market share and
attract new segments.
• Creates a work environment that is high in employee morale and provides
constant learning & development and use of the feedback from Customer and
Employee Satisfaction Surveys to draw an action plan.
• Drawing in business through routine Sales Calls to local Corporates.

2. • Developing contracts for Corporate clientele and maintaining good relations
over time.
• Attracting, planning for and coordinating banquet events at various venues in
the Hotel.
• Lead the Hotel in the absence of the General Manager.
Assistant Front Office Manager: 2010 - 11
Vivanta by Taj – Blue Diamond
• In-charge of all customer interaction at the Front Desk wherein being
responsible for handling all guests complaints and service delivery standards.
• Directly responsible for increasing of Room Revenue by up-selling of rooms.
• Adherence to the development and application of results as per Coyle
Standards for Vivanta by Taj- Blue Diamond on process improvement measures
for Front Office.
• Developed and implemented strategies for front office, bell-desk, concierge,
etc. that support achievement of the hotel's goal.
• Supervised assigned staff to include: hiring recommendations that encompass
the Hotel's diversity commitment, training, coaching, performance feedback,
recommending and administering discipline, and scheduling.
Duty Manager: 2008 -10
Taj Blue Diamond, Pune
• Ensured front desk handles billing and cash in accordance with hotel's
standards.
• Planned and coordinated hotel housing activities by working closely with Sales,
Housekeeping and other departments.
• Overseeing operational functions consistent with the short and long-term
profitability objectives.
• Monitored the delivery and measurement of guest service, consistent with the
service standards and brand attributes.
• Provided ideas and suggestions for new products, services, technology and
processes to ensure the Hotel's competitive position and in anticipation of
changing customer needs within the dynamic hospitality and gaming
environment.
Front Office Executive: 2007-08
Taj Blue Diamond, Pune
• Managing entire Front Desk Operations, blocking of rooms, Night Audit, etc.
• Single handedly manned the Front Office Department in the night shift;
generated and worked on the various reports like Rate Variance Report,
Manager’s Summary, Nationality Report, etc.
Previously worked with The Leela, Goa from November’05 to March’07 as a Front
Office Associate.
Training attended

3. • Completed 20 weeks Industrial Training at Hyatt Regency, Kolkata.
• Workshop on Up-selling techniques, designed to increase room revenue by
selling the right room the right guest.
• Working knowledge of MS Office, Internet Application, Opera and complete
knowledge of Front Office Module of Fidelio Property Management System.
Professional Qualification
• Completed 3 years Degree Course in Hospitality and Hotel Administration from
Institute of Hotel Management Catering Technology & Applied Nutrition
(IHMCTAN), Kolkata in 2005.
Academic Qualification
Year of Passing Institute/University
12th
Mar 2002 Indira Ideal School, New Delhi, C.B.S.E. Board
10th
Mar 2000 Rajendra Vidyalaya, Jamshedpur, I.C.S.E. Board
Extra Curricular Activities:
• Enjoyed being an active participant of a team in both theatre and dance
presentations at the Collegiate level.
• Benefited from being a part of a team; both in sports (team-running race) and in
academics at the School Level.
Personal Details:
Date of Birth - 25th
March 1984
Marital Status - Single
Sex - Male
Nationality - Indian
Father’s Name - Mr. Timir Chatterjee
References: Mr. Ashok S Rathore- General Manager – Jai Mahal Palace, Jaipur.
Contact No. - +91 9610 175 555.
Kindest regards,
Tamal Chatterjee