1. I am submitting herewith my resume for your perusal and
favorable consideration in your esteem organization.
Review of my credentials will indicate that I am a qualified and high performing
individual with excellent professional & technical skills achieved via rich cross-functional
exposure of over 9++ years; currently spearheading efforts with Leela Hotels, Palaces&
Resorts, India as Assistant Front Office Manager .
My core competencies are in the domain of Administration and Operation, Strategic
Planning, Cross Functional Coordination, Business Development, Inventory management,
new systems & process, Staff Training & Development, Procedure & Systems, Product
Quality Assurance, Customer Services, Front Office and handling different sub sections,
Guest Service.
I am an innovative thinker, able to apply analysis and creativity to problem solving. I am
a highly personable, self-motivated and diligent individual with flexibility to adapt to new
situations.
Driven by high energy levels and technical competence I am confident of making visible
contribution to company’s growth and profitability objectives.
A tour through my enclosed resume shall take you through the details and I am
confident, in my credentials you would find a perfect fit for the said job. Thank you for
sparing your time.
I would appreciate the chance to meet with you in person to discuss as to how I could be
a vital part of your organization.
Thanking you in anticipation.
Yours sincerely
Aditya Gupta

2. ADITYA GUPTA
ACCOMPLISHED HOSPITALITY PROFESSIONAL SEEKING MIDDLE
MANAGEME NT ASSIGNME NT IN A MULTI NATIONAL COMPANY
Profile:
 An avid hospitality professional, well versed with all operations and functions related to Hotel
Management (Front Office) with an experience of over 9 years.
 Exposed to comprehensive range of responsibilities from almost all aspects in Front Office.
 High Calibre Professionalism in building relations and natural flair for interacting with people.
 Excellent communication, inter personal, relationship management and problem solving skills
with the ability to work in multicultural environment.
 Thorough Professional with strong leadership qualities, self-motivated and team oriented with
sound public relations talent and the ability to provide excellent customer support.
POSITION
Middle Management
PERSONAL DETAILS
Date of birth 27th July 1985
Nationality Indian
Address 50 A Sawan Park Ashok Vihar
Phase 3 Delhi 110052
India
TELEPHONE +91 9811050606
MOBILE
Email: adityaguptahm@gmail.com
Languages Known: Hindi, English& Basic German
EMPLOYMENT RECORD
2010 – Present: The Leela Ambience, Hotel & Residences, Gurgaon and The
Leela Mumbai
Gurgaon: Five Star Hotel with 411 Guestrooms including 322 Rooms, 89 Residences,1
Bar 2 Specialty Restaurants, 1 coffee shop, In Room service, Banquet services and a
Club. Hotel also have a 9 hole golf course.
Mumbai: Five Star Hotel with 391 Guestrooms including 27 suites, 1 Bar 3 specialty
restaurants 1 coffee shop, in room service, banquets services, a lobby lounge.

3. Assistant Front Office Manager Gurgaon – October’2014 till 31st July: Assistant
Front Office Manager Mumbai as Department Head since 1st August till date.
 Represents the department in absence of FOM at all meetings as required by
Executive Management and acts in the absence of senior management in all
matters.
 Reviews Customer Feedback System (CFS) feedbacks and Mystery Audit findings
and makes and reviews progress on the action-plans to improve the same.
 Assists the Front Office Manager in conducting the Training Needs Analysis (TNA)
of the Food and Beverage Department and liaises with the training department to
design the training calendar plan in lines with the TNA.
 Works with the training department to ensure that required training are conducted
as per schedule and that the training objectives are met. Ensures that listed team
members participate in such training modules and mandatory training programs
and attain the required certifications.
 Attends weekly Rooms Meeting and Daily Operations Meeting and contributes to all
staff meetings and other related activities.
 Assures that all financial and credit procedures are followed. Follows up on credit
problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs,
rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at
end of shift to ensure all transactions are reconciled with proper approvals and
endorsements
 Assigning and overlooking the Duty Roster for the Front Office Department
 Approve the working schedule for the team attendants and submits them to front
office manager
 Visits various IHM institutes for the process of recruitments and Viva’s
 Approve and sign for allowances, rebates etc., as required by Front Office Cashier
 Co-ordinate with all departments concerned in order to maintain Front Office
functions properly
 Continually review the operational arrangements and controls to maximize the
efficiency levels and targets
 Ensures that all associates report to duty punctually and maintain a high standard
of personal appearance and Hygiene all the times.
 Approves leave requests for the Duty Managers after considering peaks and
troughs in the business patterns. Maintains updated staff files on annual leave,
medical leave, punctuality and personal details of the staff.
 Participates in the orientation of all new front desk staff.
 Attends weekly Rooms Meeting and Daily Operations Meeting and contributes to all
staff meetings and other related activities.
 Establishes regular and continual contact with guests staying at the hotel so as to
ascertain their comfort of stay.
 Assists to define plans for satisfaction and delight of all guests in general and
repeat guests in particular.
Worked as Senior Duty Manager – Front Office with the Leela Ambience Hotel &
Residences Gurgaon Delhi NCR (India) October 2013 till September 2014
• Ensures up to-date records are maintained on front office staff personnel
attendance, appearance, standards, work and vacation schedules, labor costs,
payroll , absenteeism and disciplinary action
• Ensures that all the employees understand and comply with the Company’s
Corporate Code of Conduct
• Analyses employee satisfaction survey (ESS) results to identify and

4. minimize key dis-satisfiers among employees and develops initiatives to
“engage” associates, enhance employee morale and thus create an
energized place.
• Sets goals and expectations for all the Duty Managers based on the BSC-KRA
and coaches & helps the team to meet and exceed these goals by taking an
active interest in their performance improvement, welfare and development.
• Follows up with the engineering department for ‘Out of Order’ & ‘Out of Service’ #
Worked as Duty Manager – Front Office with the Leela Ambience Hotel &
Residences Gurgaon Delhi NCR (India) November 2011 till October 2013
 To supervise the operation of the hotel through qualified, well-trained staff while
maintaining high degree of guest satisfaction.
 Supervising the operations in the absence of Front Office Manager.
 To ensure smooth functioning of all sub departments of the property, thus
ensuring guest delight.
 To monitor and review the monthly profit and loss statement, analyse results and
take action when necessary.
 Responsible for National, International Conferences, Delegations, visits of
Dignitaries, Launches and other major events.
 Formulate, conduct and oversee training programs / workshops for the staff.
 Participation in General / Senior Management meetings
 GHA Enrollments & standards
 Daily Up sell against targets (Rooms & Transport)
 Plan and Organize special events, Large group, incentive and festive promotions.
 Long stay billing and issues.
 Promotion of Brand Loyalty Scheme.
 Supervising, directing, coordinating, influencing and persuading staff in order to
maintain high service standards of hotel.
 Helping room reservations and Guest relations to constantly improvise on their
interactions with guest relating subjects and devising better methods to solve
problems.
Worked as Assistant Manager – Front Office with the Leela Ambience Hotel &
Residences Gurgaon Delhi NCR (India) November 2010 – October 2011
• Ensuring proper maintenance of day to day reports & appropriate compilation of
the same.
• Assessing team accomplishments motivate junior personnel and inculcating sense
of team spirit.
• Be a one point contact for all hotel queries and complaints.
• Improving complaint handling techniques and ensure proper resolving of
complaints.
• Focused on increasing the volume of business by up selling the room and by
guiding the team towards the achievement of guest satisfaction to ensure repeat
business.
• Ensuring proper formulation of reports for all departmental heads and timely
distribution.
• Awarded with the Skill Trainer Certificate in 2012.

5. • Awarded with the Employee of the Quarter during the World Economic Forum
event held in the hotel from October to December 2012.
• Awarded with the Employee of the Quarter from April to June 2013.
• Got the certificate in the Emergency First Aid from SRIMS Gurgaon.
• Awarded for Living the Leela Dharma’s in July, 2012
Worked as Conference Executive March 2010 – October 2010 and as Front
Office Assistant with the Taj Mahal Hotel New Delhi (India) (April 2008– March
2010)
At the heart of New Delhi, lies, arguably, the most distinguished address in India's
capital. On Number One Man Singh Road stands a tribute to timeless hospitality and
service, complementing the broad boulevards and leafy splendour of Delhi's chief
architect, Edwin Lutyens. Indeed, it is the one address, visiting dignitaries and heads of
state prefer, given its stateliness and security, its original culinary innovations, and the
air of quiet, restrained luxury that permeates every aspect of a visitor's stay.
Five Star Hotel with 294 Guestrooms including 1 Bar 3 Specialty Restaurants, 1 coffee
shop, in room dining and banqueting services
Accountabilities & Achievements:
• One point contact for the Group Coordination in the hotel.
• Ensure smooth check in to check out of the entire Delegation in the hotel.
• Attending Pre Con of the Group and action the requirements accordingly.
• Coordinating with the Embassy team and the hotel management in order to
ensure the smooth check in of the head of the state visit.
• Pre Arrival work in terms of room check with embassy team security and Delhi
police.
• Post departure coordination with Front office and Credits in order to close the Pay
Masters.
Key Accountabilities & Achievements:
• Ensuring adherence to quality standards in attending Customers
• Associate of the month in October 2008.
• Letter of appreciation from the General Manager of the hotel for scoring 100% in
LHW (Leading Hotels of the World) Audit in 2009.
• Certificate from the Hotel for best team at Cashiers for GSTS.
• Did a project on Front Office and Various Loyalty Programs at the Taj
• H.O.D’s Choice in the year 2008.
Professional Qualification:
• Pursuing MBA in Sales & Marketing from Symbiosis Pune as a Distance
Learning Program.

6. • Completed 4 years Degree course in Hotel Management from Banarsi Das
Chandiwala Institute of Hotel Management and Catering Technology
affiliated to Guru Gobind Singh Indraprastha University Delhi.
• Learned German Language form Khalsa College Delhi University as a
Certificate Course.
• Higher Secondary Education and 10th from D.L.D.A.V School Pitam Pura, Delhi.
• Diploma in Computer Hardware from IHT, Azad Pur, Delhi.
Industrial Training and Other Jobs
• Completed 9 Months on the Job Training in the Taj Mahal Hotel New Delhi from
July’ 07 to April’ 08
• Completed 45 Days training IT with the Taj Sats Air Catering Limited in
1st October 2005- 15th November 2005.
• Merit trac (Event Mgt. Co.): Regular basis organizing events for
companies like American Express, HDFC Banks etc.
• Sales Promotion: Piscean India Limited: Campaigning for Selling Products of
Nestle & Britannia in 2003 for 6 months.
Extra-Curricular Activities:
 Participated in Chef Competition held in our College premises.
 Participated in various competitions at School level like Hand Writing, Poster
Making and Quiz.
 Participated in the management of Young Star Boxing Competition held in our
College premises in 2005.
 Worked as a Volunteer in Delhi Mercantile Elections in 2004.
 1st Prize in Fidelio Competition held in our College premises and 2nd Position in
Paramount Quiz Competition
References:
Mr. Kush Kapoor GM Roseate Aero city:
Mobile: 9599054466
Mr. Vikas Sharma FOM Jaypee Agra
Mobile: 08191818666
Mr. Gaurav Sinha RDM the Leela Ambience Gurgaon
Mobile: 9717596171
Aditya Gupta
New Delhi