2. Educational Qualification:
Course Board School/collage Percentage Remarks
Secondary school
examination (10th)
CBSE
(1993)
Kendriya Vidyalaya,
Naval base, cochin.
61%
Senior school Certificate
Examination (12th)
CBSE
(1995)
Kendriya Vidyalaya,
Naval base, cochin
68%
Diploma in Hotel
Management and Catering
Technology.
National Council for
Hotel Management
and Catering
Technology.
(1995-1998)
Institute of Hotel
Management and
Catering Technology,
Kovalam, Kerala.
First year-63%
Second year-68%
Third year-66%
Ranked all India
topper for house
keeping
department.
Post graduation in House
Keeping Management.
Oberoi Center of
Learning and
Development.
(2001-2003)
Oberoi Center of
Learning and
Development, New
Delhi, India.
First stage- 80%
Second stage-78%
First rank holder
for both the
stages.
Job experience: (18 years and 3 brands, all premium )
1998-2005
Oberoi Hotels and Resorts.
Journey that started as a room attendant, covering all the aspect of Housekeeping and getting selected to The Oberoi Cen
Development. Further was posted in Mumbai in the Oberoi towers till year 2005. learned all the aspects of the operation
setting the highest levels of service standards For myself. Left the company after seven years
which created the foundation for my career ahead. Would love to speak more about it.
2005-2008
Executive Housekeeper
Devi Garh, Boutique Hotels India Pvt Ltd.( recently(November-2015) this property has been
taken over by my current employer , now known as RAAS Devigarh)
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3. CONDE NAST TRAVELLER HAS VOTED Devi Garh AS ONE OF THE BEST HOTELS IN ASIA and
RANKED – 21st
in Asia. 2008
Home Review 2007:
Get transported to the 17th
Century Devi Garh Palace hotel, as the story of grandeur and majesty is retold in modern
times Best Hotel Award for Ambience and Design-Conde Nast Traveller' 2006
Was the first break through to take u the responsibility as a HOD, Devigarh is a preferred hotels and
was a dynamic place to be. Implemented the first ever Management Training programme, started
campus recruitments and changed the phase of the organization close coordination and support from
the vise President operations. Assisted with the expansion
of the chain with the upcoming hotels in Cochin and jaipur, with hotel layout planning,
site visits, project coordination, and project coordination. Massive learning and self development.
Handled the hotel without Front Office Manager and general manager for a long season.
Learned and implemented six sigma methodologies to reduce cost and improve quality and thus
adding on to the profitability of the organization.
2008-2009
Executive Housekeeper, pre opening.
Velassaru, Universal resorts, Universal enterprise pvt ltd, Maldives
SLH brand hotel,
First international exposure, in a with a very versatile team from more than 12 nationalities, started as
a Housekeeper and was given the responsibility of taking care of Rooms division once the FOM left.
Was new and challenging but was worth every penny to take up this opportunity. Had to come back
as my family required me over. And got a Great opening in this wonderful peace of art at the RAAS.
One other project…
Opening an international 130 villas resort in capacity of the Executive Housekeeper
Project planning and preopening training form a staffing of 60 employees with minimal knowledge of
Hospitality. Successful opening and operating the resort at 98% occupancy
Handover of all the 130 villas from project and implementing snagging and quality audits.
Procurements of all the machines and equipments within a span of two months and successful
installation of all. Designing and procurement of uniforms for the team with real short notice.
Basically done A to Z of Housekeeping and project all by my self within a span of 2 month. A big
learning and one of my greatest achievements of life. Training and On the Job skill improvement of
the Housekeeping team who dint have any experience in hotels before and making those real
professionals. My achievement at Velassaru opening has been recognized by the chairmen of the
company and also the resident manager. Brought in brands like Frette, Lanvin, nesprasso, Johnson
Diversy, Onity, Opera and much more.
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4. 2009-till date
Rooms Division Manager
RAAS, Walled city hotels Pvt Ltd.
Expanded my portfolio with all the added responsibility on the shoulders and was a pay off for all
the preparation and learning’s that was done in the past to handle the Rooms Division with
Reservations, Sales, Front Office, Housekeeping, security, Spa and Project under my direct control
(without any Mangers in any of these departments)The hotels run without a General manager and I
have being groomed to take up the responsibility, now heading every aspect of operations and am the
official signing authority. I have accomplished to achieve the service standards in RAAS what any
best of the brands around would dream. I have kept the management young, motivated and inspired
to involve and innovate with times. I did rate contracting with about 150 plus travel companies and
negotiated rates across the board.
I have achieved the best ARR and highest occupancy % in the city for the past years of operations.
To know more please log on to Trip adviser or my website www.raasjodhpur.com
Would love to speak more across the table…
Core Accountability
• Authorized signing authority for the hotel.
• Meeting all guest and ensuring excellence.
• Financial (GOP & RevPar)
• Customer satisfaction and loyalty goals (Complaints per Thousand, Comment Cards, annual
quality review)
• Achievement of employee satisfaction and employee retention goals for Front Office &
Housekeeping departments.
Areas of Responsibility
Participates in the development of business strategies for the Reservations & Revenue Management.
Maximises profitability and revenue by directing the operation of the Rooms Division.
Creates 100% guest satisfaction by providing employees with the training and resources they need to
maximise employee engagement and deliver excellent service and teamwork.
Achieves goal for RevPar by developing and implementing yield management strategies to increase
occupancy and average rate
Achieves customer satisfaction and room revenue goals by supervising Front Office operations
Develops and implements strategies to achieve goals for Willingness to Return, Customer
Complaints per Thousand and the Customer Comment Index
Prepares the operating budget for Front Office
Recommends any items to be included in the capital budget.
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5. Ensures adherence with the approved budget.
Monitors actual versus budgeted expenses and takes corrective action where required.
Reviews daily PM/PX accounts to ensure full and prompt check-out and collection.
Review Night Audit and daily banking processes to ensure efficient, accurate and timely reporting.
Informs Finance Manager of all circumstances which may highlight unusual results.
Makes appropriate recommendations to ensure smooth flow of financial transactions.
Achieves customer service goals while containing costs by overseeing the operation of the Front
Office & Housekeeping.
Works in conjunction with the Human Resources Department to ensure that all HR initiatives are
implemented and adhered to in a pro-active and professional manner
Performs all duties and responsibilities in a timely and efficient manner in accordance with
established company policies and procedures to achieve the overall objective of this position
Maintains a favorable working relationship with all other hotel employees to foster and promote a
co-operative and harmonious working environment
At all times projects a favorable image of the Hotel to the public
Achievements:
• A father to a beautiful daughter ( recent. 4 years)
• Proved my worth as an RDM
• In OCLD was ranked topper for both the stages
• Excellent reputation with the Oberoi group
• Pre opening team member for The Trident Udaipur, an Oberoi property
• Pre opening team member for The Trident Cochin, an Oberoi property
• During this tenure I was graded outstanding in performance
• Ability to manage a laundry independently
• Was selected from the trident Cochin to aspire for higher studies with the Oberoi Center of
Learning and Development, to be groomed to become an Oberoi manager.
• Was ranked All India topper for the National Council examination in housekeeping
• Over the past years I have won numerous prices for painting, cartooning, college and sculpture.
• Over seas experience with Albert Abela flight company.
• In my five years with the Oberoi group I have learned about the operations and standards of
hospitality industry.
• Aware of all the standards of operations in the house keeping department and the laundry.
• Has comprehensive knowledge of PMS and BAS.
• Comfortable in handling Micros, IDS, Opera and Fidalio systems
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6. My values:
• I set high standards for my self that helps me to do much more than that is expected out of
me.
• Very focused towards my aims and goals of my life to be successful and to provide
comfortable environment to my dependants.
• Has a great orientation towards training and development.
• High decision making skills
• Keen learner
• Excellent eye for detail
• Passionate about my job and responsibility
• Stamina to work for long and productive
• Ability to be innovative and to bring about changes for the betterment of the organization.
• An experienced team player.
• And a recognized trainer.
• Certified “first responder”
" I always put my guest first, company second and my self last"
Strengths:
• Artistic
• Participative leadership style
• Creative thinking
• Experience of five years with the Oberoi group
• Matured individual
• Very adaptive to situations
• Conscious of people, product and profits.
Languages known:
• English, Hindi, Malayalam, Tamil, French, Japanese
Reference:
Managing Director for RAAS Mr. Nikhilendra Singh
Vice President Operations for Devi Resorts, Mr. Rajneesh Sabharwal
Managing Director for Universal Resorts, Maldives, Mr. Umair Manikku.
Anyone- anyware I have ever worked.
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7. Appreciate your valuable time to review my profile.
Warm Regards
Anil Thilakan,
Rooms Division Manager, RAAS, JodhpurTunvarji ka Jhalra, Makrana Mohalla,
Umaid Chowk, Jodhpur(Rajasthan)- 342 001Tel: +91 291 2636455
Mobile: +91 9587022942
www.raasjodhpur.com
"World Holiday Building of the Year" awarded at World Architecture Festival Awards in Barcelona, November 2011.
Conde Nast Traveller- The Gold list 2011.
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