Rakesh Rojadia is applying for the Duty Manager position. He has excellent managerial, public relations, and customer service skills. He is able to handle complaints professionally, recognize areas needing improvement, and motivate staff. He is confident in his qualifications and hopes to demonstrate his skills in an interview.

1. I am writingin regards to the postingannouncingthe Duty Manager position
available at yourproperty.it will be an honorto become a member of a
esteemed organization. Ipossess all the required managerial skills which
will help me in the job. I have excellent publicrelations skills with the ability
to handle complaints in an efficient and professionalmanner that is
satisfactoryfor both the guests and the establishment.Ifthe staff is having
problems performingtheirduties ordealingwith a guest, then I havethe
abilitystep in and take care of the situationin a professionalmanner.Ihave
the abilityand skills needed to recognize areas of operations that need
improvements orupdated.In these cases, I can report the problem to upper
management and make reasonable recommendations to help make the
necessary improvements.Iwork well in stressful conditions and Iam flexible
enough to work different shifts and to cover shifts in an emergency. I have
the abilityto motivate staffand maintain a clean and organized work
environment.
I am confident that I am qualified to fill this positionand I hope that you will
consider me a top applicant and grant me the opportunityto serve here.
You can reach me by calling +91 9782213555 or email me for offer me a
chance of an interviewwhere I could further demonstrate my skills to you.
Yours sincerely
Rakesh Rojadia

2. RESUME
NAME : RAKESH ROJADIA
ADDRESS : 11/126, Reserve Bank Staff Colony
Gandhi Nagar
JAIPUR -302015
CONTACT NO. : 97822 13555
EMAIL : rojadiarakesh@gmail.com
CAREER OBJECTIVES
To treat each assignment as a stepping stone to success. To pursue a successful career in your
esteemed establishment by giving my 100% to my work and reaching the goal of my life.
ACHIEVEMENTS
 Appreciation letter for proactive action taken during fire situation on 16th March 2011
 Letter of appreciation for safeguarding foreigner single lady from drunken auto driver on
18th August 2011
 Selected for State Rugby Team
 Awarded by Reserve Bank Cooperative Society.
EDUCATIONAL QUALIFICATIONS
Level Year of
Passing
Board/University Major Subjects Class
B.A 2008 Rajasthan University POL.S. PUB.ADD. ECO. IInd
Senior
Secondary
2004 Rajasthan Board Physics, Chemistry,
Math’s
IInd
Secondary 2001 Rajasthan Board All IInd
PROFESSIONAL QUALIFICATION
 One Year diploma course in Aviation and Hospitality Management from Air Hostess
Academy Approved by Cambridge University and ISO Certified.
 Three Months Diploma in Office Assistant Course.
 Three Months Diploma in Desktop Publishing Course.

3. WORK EXPERIENCE
Presently working with Lebua resort, (63 Suite 5 star deluxe Resort with 01 restaurant & 01 Bar),
Jaipur as a Duty Manager from 20thApril, 2015till date.
(The Lebua resort is a modern boutique hotel and event facility inspired by the area’s color,
vibrance and cultural splendor. Inflected in its, materials and intricate details. The resort offers
60 suites and 3 villas, each equipped with modern amenities, are a celebration of textures,
patterns, latticework, color and a view of the Aravalli hills.
Duties & Responsibilities
 Assist in the organization of all Front Desk staff for all preseason duties
 Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs
special services for VIP Guest’s.
 Checks cleanliness of lobby and public areas, lights and as well as front office staff in
proper and orderly appearance and behavior.
 Assists in handling room lock problems.
 Co-ordinates with all departments concerned in order to maintain Front Office
functions properly.
 Motivates and maintains good staff relations.
 Answers guests inquires, handles complaints and attend to the needs of the guests
 Assist in coordination of organization of keys drawers, all pertinent Front Desk
information and creation of necessary files and folders
 To follow the house rules & policies laid down by the management
 Checks cleanliness of lobby and public areas, lights and as well as front office staff in
proper and orderly appearance and behaviour.
 To maintain & settle the guest ledger rendering accountability for the days transactions
 Manage, record and resolve promptly Guest or customer complaints
Worked with Holiday inn, Member IHG Group of Hotel (72 Room 4 star hotel, with
02 Restaurant & 01 Bar), Jaipur as a Duty Manager from 16thSeptember, 2013till 19th April,
2015
(The hotel is built in traditionally Rajasthani architecture with an open courtyard concept. The
hotel is ideally located from major tourist’s attractions and is well known for its warm & friendly
service and exceptional Food & Beverage standards.)
Duties & Responsibilities
 Assist in coordination of key, telephone and locker checks
 Assist in coordination of organization of keys drawers, all pertinent Front Desk
information and creation of necessary files and folders
 Maintain good communication and work relationships in all hotel areas
 Maintain clean and tidy appearance of all Front Desk staff.
 To check on VIP reservations, complete their pre registration formalities and extend to
them to the regular courtesies
 To maintain up to date information on room rates, current promotions, offers &
packages
 Maintain the Log Book and effective follow up system, Check the daily arrival list and
monitor all VIP movement.
 To follow the house rules & policies laid down by the management
 To adhere to strict grooming and hygiene standards

4. Worked with Fortune Select Metropolitan, Member ITC’s Hotel Group(90 Room 5 star hotel,
with 01 Restaurant & 01 Bar), Jaipur as a Sr. Guest Service coordinator from 19Nov, 2009 to till
13thSeptember,2013
(Fortune Select Metropolitan is an expression of rich architecture and modern styling that
conveys a sense of privacy, charm, comfort and pleasure to its valuable guests .The hotel offers
90 well appointed rooms, including 53 Standard Rooms, 24 Fortune Club Rooms, 7 Fortune Club
Superior Rooms and 6 Suites. All rooms are tastefully decorated with warm hues and offer
complete amenities to suit the requirement of the modern day traveler.)
Duties & Responsibilities
 To have a detailed information about the Hotel, city as well as the competition
 To have detailed information regarding arrivals & room requirement.
 To have up to date information on daily room occupancy
 To allocate rooms to all arriving guests
 To coordinate with housekeeping in clearing the rooms
 To encash foreign exchange as per regulations
 To maintain guest lockers for safe custody
 To handle all incoming telephone calls as per standards instructed
 To maintain a physical count of all room keys in each shift
 To follow the house rules & policies laid down by the management
 To adhere to strict grooming and hygiene standards
Worked with Hotel Jaipur Palace (80 Room Hotel with 01 Restaurant & 01 Bar), Jaipur as Front
Office Assistant from 24 March, 2008 to 19 Nov2009.
Six month experience as a Tr. Front Office Assistant in Royal Orchid Center,Jaipur
STRENGTH
Team Player, dedication, Flexibility, Self confidence
CURRICULAR ACTIVITIES
Co-curricular Activities : Group Discussion, Presentation, Debate
Extra Curricular Activities : Sports, Travelling, Swimming
Extra Mural Activities : I.D.S., HOSTS,Galileo, Fidelio, Win Hms
LANGUAGES KNOWN
 English, Hindi and German

5. PERSONAL DETAILS
Father's Name : Lt. Rohitash Choudhary
Date of Birth : 5th July, 1987
Height : 170 Cms
Weight : 69 Kg.
Vision : 6/6
DECLARATION
I hereby declare that the above-mentioned information is true to my knowledge and belief.
RAKESH ROJADIA