1. CURRICULLUMVITAE
House No B 88A Jawahar Park Development Road Khanpur New Delhi-110062
OBJECTIVE
PRASHANT SEEGU
To understand and learn the important aspects of hospitality and implementation of the same in
order to achieve the desired goals of the organization. Through my skills and abilities and also
polish them under your able guidance ship.
PER SONAL SKILLS
 A highly dynamic, self-motivated and diligent Hotel Management professional offering near
about 2 years of experience in the hospitality Industry.
 Motivates teamwork
 Comprehensive experience in creating service standards, operational policies and guidelines
for maintaining quality standards with clear understanding & experience of operating each of
the designated hotels as a separate profit centre
EDUCA TION
 Standard 10th from Kendriya Vidyalaya Air force station ,Kanpur India
 Standard 12th from Kendriya Vidyalaya Air force station ,Kanpur India
 BSC Degree in Hotel &Hospitality Administration from Oriental School of hotel
management, Kerala India(NCHMCT-IHM)
PRESENTATIONS/ AWARDS RECEIVED
 Gold Passport star of the year 2013 at Hyatt Regency Chennai
 LRA star September 2012 at Hyatt Regency Chennai
 Best Employee of the year 2014 for achieving highest check in, check out &
Guest loyalty Recognition Scores.
 Best employee for achieving highest loyalty recognition scores for the month
January, February & March 2016

2. WORK EXPERIENCE
PROJECT
INDUSTRIAL TRAINING FROM ISTA HYDERABAD.
To learn various sections of the hotel industry, for the period of 6 Months as a Trainee in
All operational departments of the hotel Front Office, Food & Beverage Service,
Accommodation Operation, Food Production.
HYATT REGENCY CHENNAI (A s a Guest Service Officer-Front Desk
From June 2012-April 2014)
HYATT AMRITSAR (As a Team Leader –Front office from May 2014-June 2014)
HOLIDAY INN NEW DELHI AEROCITY (As Team Leader-Front Office July 2014- July 2015)
HILTON SHILLIM ESTATE RETREAT AND SPA (As Duty Manager-Front Office July 2015-
Present)
AREAS WORKED IN:
 Front Office, Regency Lounge
DUTIES & RESPONSIBILITIES
 To manage the operations of the front office department by ensuring product quality standards
are met and optimum service is provided to all hotel guests according to the hotel’s business
objectives
 Shift Supervising- Telephone Operating, Reservation & Confirmation, Cashiering, Check in &
Check out, Taking care of Concierge and fleet Management
 Night Audit (Micros & Opera), Handling Guest Queries & Problems, Conducting Shift Briefing.
 Lobby Operations. Effectively handled Groups- Arrival, Departure and comforting their stay.
Developed a strong relationship with local and international guests and bookers. Taking care of
Hhonors membership system (online).
 Assist the Front office Manager in managing the hotel operations, facilitating and coordinating
the activities of the shift and sections of the desk for smooth and efficient flow in all transactions
geared towards individual guest satisfaction.
 Monitor all the staff to ensure guests receive prompt, cordial attention and personal recognition.
 Reviewing the procedure and standards and modifying the same so as to ensure customer
satisfaction and smooth operations.
 Managing the reservations and check in / out operations. Ensures up selling of rooms and reviews
future reservations / occupancy to maximize room yield.
 Interacting with guests, managing group arrivals so as to increase the business by forming cordial
relations with guests.

3.  Meeting the guests and take their feedbacks and tracking down complaint and analyzing the same
to identify the reasons and coming up with permanent counter measure so that the guest is not
inconvenienced again.
 Tracking and ensuring that the department is on line with the company specified performance
indicators.
 Managing customer service operations forrendering and achieving quality services; providing
effective customersupport by answering queries & resolving their issues.
 Strategizing policies & procedures in the operating systems to achieve greater customer delight.
 Provide training to the staff as per the training calendar.
 Ensuring staff satisfaction and co-ordination amongst staff is maintained at the highest level.
LINGUISTIC PROFICIENCY
English, Hindi,Telegu
PERSONAL DETAILS
Name: PRASHANT SEEGU
Father name: SEEGU RAMARAO
Date of birth:23 APR 1991
Marital Status: Unmarried
Sex: Male
Nationality: Indian
Contact Details:– + 91 9503286161
Write-seeguprashant@gmail.com
Instagram- Travel_with_sparsh
EXTRA CURRICULAR ACTIVITIES AND HOBBIES
Interacting with people
Trekking and exploring unknown places
CORE OF INTEREST: FRONT OFFICE
DECLARATION
I do hereby declare that the above mentioned statement is true to the best
of my knowledge and belief.
Date :
Place : (PRASHANT SEEGU)