1. RAM KUMAR
E: rammy.yadav@gmail.com
M: +971 529042813
PROFILE SUMMERY:
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Astute professional with 5 years’ experience in Product Development, Online domain,
Business Development, Channel Management, Product Contracting and Marketing Research,
Having as a career vision to be an asset in my organization and a person of value in the team,
I wish to contribute to the overall organization goal, as well as enrich my personal
development within the organizational structure.
PROFESSIONAL QUALIFICATION:
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2015- 2017: Master of Tourism Management, In Collaboration with IGNOU Delhi
2008- 2011: Bachelor of Science (Hospitality & Hotel Administration), Institute of Hotel
Management (IHM) Bangalore, India, In Collaboration with IGNOU & NCHMCT
EDUCATIONAL QUALIFICATION:
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Qualification University / Board Subjects Year Of Passing Marks (%)
Bachelor Of Science
(Hospitality & Hotel
Administration)
IGNOU &
NCHMCT
Hospitality & Hotel
Administration
2011 61.32
Higher Secondary B.I.E.C Science 2005 56.55
Matriculation B.S.E.B All 2003 56.42
WORKING EXPERIENCE:
Employer's Name Taj Hotels Resorts & Palaces, Indian Hotels Company Limited (IHCL)
Job function Hotel Operation Management Trainee
Employer's Address Taj Rambagh Palace, Jaipur, India
Duration 15th July, 2011 - 01st March, 2012
Years’ Experience 1 year
Roles & Responsibilities:

2.  acquires experience in all aspects of managing a hospitality business, including
knowledge of seasonal traffic, competition, marketing, sales and budgeting Fields of
activities are multifunctional to pass through all departments including kitchen,
reception, restaurant, housekeeping, personnel, administration, banquet or marketing
 The various roles and responsibilities of individual department are:
 Front Office
 Registration of guests and assigning rooms
 Maintain an inventory of reservation, vacancies and room assignments
 Answer enquiries regarding hotel services, provide assistance and respond to guests'
complaints
 Food & Beverage
 Greeting customers, escorting them to seats, taking food and drink orders, and serving
food and beverages
 Answer questions regarding the hotel services, explaining menu items and specials,
and offering personal attentive treatment.
 Co-coordinating with team workers to plan events, parties etc.
 Housekeeping Responsible for maintaining the hygiene and appearance of the hotel
 Servicing and maintaining the guest rooms and replenishing stock as and when
needed.
 Providing service items to guest rooms upon requests from the guests
 Food Production Preparation of simple food items like vegetable preparation, salads,
cold starters etc.
 Work according to established health and safety guidelines. Kept the kitchen area
clean and hygienic.
 Keep a check on stock and order for replenishments as and when necessary.
 Sales & Marketing
 Selling room rights to individuals & corporate.
Employer's Name Sheraton Bangalore Hotel at Brigade Gateway
Job function Front Office
Employer's Address Bangalore, Karnataka India.
Duration 15th July, 2012 to 01st November, 2012
Years’ Experience 03 Months
Job Position Front Office Team Member
Key Roles & Responsibilities include:
 Greets, registers, and assigns rooms to guests.
 Issues room key to guest.
 Responsible for proper key control and other security measures.
 Answers telephone in absence of telephone operator.
 Transmits and receives telephone messages and sets up guests’ wake-up calls.
 Date stamps, sorts, and racks incoming mail and messages.
 Answers inquiries pertaining to hotel services, registration of guests, shopping,
dining, entertainment, and travel directions.

3.  Keep records of room availability and guests’ accounts. Operates the front office
computer system. Makes photocopies if needed.
 Computes bill, collects payment, and makes change for guests.
 Makes and confirms reservations.
 Posts charges such as room, food, liquor, or telephone, to guest folio.
 Makes restaurant, transportation, or entertainment reservations for guests
 Deposits guests’ valuables in hotel safe or safe deposit box.
 Checks out guests and inquires about their stay.
 Promotes and supports Brand Voice and Brand initiatives such as Priority Clubs and
Associate Programs.
 Actively builds awareness of the Brand to guests.
 Provides and ensures high-quality guest relations. Receives and resolves guest
complaints in a manner consistent with company policy. Makes Manager on Duty
aware of any guest complaints.
 Maintains the desired levels of quality assurance ratings, including guest comment
cards, accounting audit and inspection scores.
 Confers and cooperates with other departments as needed to ensure coordination of
activities.
 Works toward a 90% walk-in conversion rate goal.
 Ensures Inn compliance of all company policies and procedures.
 Adheres to all safety procedures and informs management of any unsafe conditions.
 Attends meetings and training as requested.
Employer's Name Godrej Natures Basket
Job function Team Leader (Food & beverage Specialist)
Employer's Address Gurgaon, Haryana - 122 002.
Duration 15th July, 2012 to 01st November, 2012
Years’ Experience 03 Months
Job Position Team Leader
Key Roles & Responsibilities include:
 Member of a culinary management team, create and maintain menus that satisfy
guests. Responsible for managing food costs, upholding menu standards, and
controlling inventory. Create event-specific menus for occasions such as banquets,
conventions, and catered meetings.
 In addition to menu maintenance and event management, involved with all of a full-
service hospitality establishments' day-to-day functions, including staff management,
guest interactions, office administration duties, vendor communications, and labor
costs. to ensure that operational standards are met in regards to sanitation codes and
laws, food storage, and loss prevention

4. Employer's Name North Tours LLC
Reservation Department Team Leader
Employer's Address Churchill Towers, Office Dubai, United Arab Emirates
Duration 15th Nov 2012 to 30th Feb, 2014
Years’ Experience 1.5 years
Key Roles & Responsibilities include:
 To effectively handle and convert all reservation inquiries and ensure accurate
booking information is ascertained and communicated to the operational team; to
ensure customer delight
 Effectively handle requests from guests, companies, travel agents via phone or emails
 Convert as many of reservation requests into confirmed reservations, then carefully
input the booking information into reservation system;
 Maintain and promptly update the room vacancies on online various booking webs;
 Building package suitable to guest requests, making reservation of other service (visa,
transfer, tickets, tours) based on guest’s booking/requests;
 Propose promotion programs/package for increase sales of rooms and revenue;
 Meet target on monthly revenue (on both averaged daily room rate and occupancy
rate);
 Assistance such as processing room reservations, guest’s check-ins/check-outs,
cancellations, payment etc; perform other administrative duties as needed
Employer's Name North Tours LLC
Contracting Department Contracting Executive
Duration 1st March 2014 - 30th
Feb, 2016
Years’ Experience 2 year
 Contracting with hotels in UAE
supporting reservations teams and other departments with day to day issues by
negotiating on their behalf with hoteliers
 Relationship with the hoteliers; the demand for some destinations was very high and
could not have been met, as the inventory of hotels was insufficient. Analyzed and
monitored growth and rivals
worked closely with other departments (reservations, groups, accounts, etc.) To
ensure that problems are dealt with quickly and the best solution for every party
involved is found achievements:
liaised with sales team to discuss customers’ needs and expanded inventory by adding
new hotels
significantly enhanced and personalized the relationship with hoteliers by being their
main point of contact and interaction on a regular basis to discuss issues and contract
terms, as well as to work on ways to further advance the cooperation
improved the general condition of contracts by negotiating better rates and increasing
allotments

5.  Negotiating and contracting of rates, special offers, allocation, release periods,
overrides, terms conditions for hotels, self-catering or serviced apartments ensuring
the best available rates and availability; in both new properties but also re-contracting
existing agreements
 Increasing availability through extra allotment
 Negotiating special rates, conditions and exclusive deals
analyzing the product of our different competitors in order to ensure our best
conditions in the market
analyzing weekly product/sales reports to identify market trends and revenue/room
nights sales growth opportunities
analyzing opportunities for opening of new destinations and product development
assisting in resolving complaints and administrative issues of our suppliers and hotels.
Coordinating with the head office team the loading, check, positioning of the
contracts
preparing supplier website demonstrations for the suppliers
negotiating and contracting extra services like transfers and excursions.
 Designing holidays packages & promotional Flyers
 Interaction, bargaining & negotiation with the suppliers
 Loading, updating of the contracts, promotional rates & monitoring stop sales
 Ensuring competitiveness of hotels and tour rates via compering the rates with other
wholesaler supplier and other DMC Flyers, rate sheet
 Interacting with Sales Team for contracting the hotels, tours, excursion, Transfers and
Restaurants
 Assisting Reservation Team in getting room, special discounted rates and promotions
whenever required
 Composing & designing Promotional flyers, package rate sheet & excursion Rate
Sheet
 Asking and Managing inventory (room allocations), Non Refundable rates and
promotions, credit facility & search results
 Uploading content/Images/pictures in B2B system
Employer's Name North Tours LLC
Department Product Department
Employer's Address Bangalore, Karnataka India.
Duration 01st
March 2016 – Till Now
Years’ Experience 06 Months
Job Position Product Manager
Roles & Responsibilities:
Product planning and strategy; contracting and negotiation with hotel, land services and airlines;
ownership of P&L for Destinations; Liaising with marketing, sales, operations, and customer
delight departments to ensure target achievement; online system implementation; mobile
application launch plan; project manager for backend automation; data analysis; alliances with
tourism boards; trainings sales and operations department.

6.  Expertise in contracting, business development, operations management, competition
mapping, client servicing and distribution network for the products offered.
Accountable for brand management and awareness for the products designed on both
online and offline media. Undertake BTL or ATL activities to reach target audience.
 • Working on Monitored reports for enhancing customer experience
• Leverage Online data and analytics to deliver marketing and product efficiencies
• Monitoring and Tracking Online Campaigns to ensure deliverables
• Test new packages, platforms, features and optimization methods
• Developing and executing product marketing strategy for Westbound Destinations
like Africa,
 Making various business reports-sales reviews, preparation of budgets & targets,
Strategic planning/ Business development/Marketing.
 Devising sales & marketing strategies to tap/explore greater market/business
volumes, preparation of budgets.
 Planning & Implementation of various PR/Key account Management.
Business strategy planning & analysis for assessment of revenue potential &
opportunities so as to revamp, re -establish or set up new business sources to achieve
planned targets
 Responsible for managing the outbound holiday product throughout the product
lifecycle, gathering and prioritizing product and customer requirements, defining the
product vision, and working closely with sales team to deliver winning products.
Developing Product sale and sustainability strategy
Strategic Consulting, including business plan, procurement plan and revenue strategy.
Development of Holiday Product for International Destinations like Dubai, Kenya,
Maldives as a core responsibility
Conducting market research and study for delivering sustainable and competitive
products
Facilitating product to the Sales Channels for delivering profitable products to the end
consumer
Conducting class room and web trainings for driving sales of the respective holiday
product
SKILLS, HOBIES & LEISURE ACTIVITIES:
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 Technical Skills
 Good knowledge in MS office
 Thorough knowledge of Tour operating in general, including airline, Hotels, Resorts,
Car hire, Tours, Cruises, Travel Insurance & transfers
 Outlook Express
 Front office Software : OPERA, IDS FORTUNE,
 Sound Knowledge of Ticketing and Reservations using GDS (Amadeus, Sabre,
Galileo).
 Hobbies and leisure activities

7.  My hobbies include Playing Cricket and Chess in sports,
 Cooking, surfing on net, Travelling and Reading Traveller’s Magazine.
PERSONAL PROFILE:
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Full Name Mr Ram Kumar
Father’s Name Mr Surendra Prasad Yadav
Mother’s Name Mrs Babali Devi
Email Address rammy.yadav@gmail.com
Contact Number Mobile no: 0529042813
Visa Type Employment Visa
Residence address Saleh Bin Lahej Bldg 363, Office No. 2
Ground Floor, Street 18, Oud Mehta Road,
Bur Dubai, Dubai, P.O.Box 33501, United Arab Emirates.
Permanent Residence Address S/o - Surendra Prasad Yadav
AT & PO – Bakhri Bazar, Street – Seva Sadan Road
Dist. – Begusaray, Bihar PO Box No - 848201, India
Nationality Indian
I hereby declare that the above statements made by me in the application form are
complete & true to the best of my knowledge and believe & that nothing has been
concealed or suppressed.
Ram Kumar
Place: Dubai