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Conflict Management
[object Object]
What is conflict? How would you describe it?
What is conflict? ,[object Object],[object Object]
Consequences of conflict
[object Object]
[object Object]
[object Object]
Components of conflict
[object Object]
[object Object]
[object Object]
[object Object]
[object Object]
[object Object]
[object Object]
Violence
breakdown of relationships
polarization of views into static positions
A breakdown of collaborative ventures
destruction of communication
The cost of conflict ,[object Object]
The cost of conflict ,[object Object]
The cost of conflict ,[object Object]
Main sources of conflict ,[object Object]
Main sources of conflict ,[object Object]
Main sources of conflict ,[object Object]
Main sources of conflict ,[object Object]
Main sources of conflict ,[object Object]
Main sources of conflict ,[object Object]
Main sources of conflict ,[object Object]
Main sources of conflict ,[object Object]
Main sources of conflict ,[object Object]
Main sources of conflict ,[object Object]
The Emotional v The Rational Brain
Emotional brain
Emotional Vs Rational ,[object Object],[object Object],[object Object],[object Object]
Fight or Flight? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Emotional Vs Rational ,[object Object],[object Object],[object Object]
Red rag phrases - barriers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Inhibitors ,[object Object],[object Object],[object Object],[object Object]
How communication works Sender Receiver Encodes Decodes Message
Attitude & Behaviour Cycle Your Attitude affects Your  Behaviour affects My Attitude affects My  Behaviour affects
How can conflict be managed successfully?
Strategies to Resolve Conflicts ,[object Object],[object Object],[object Object]
Active listening ,[object Object],[object Object],[object Object],[object Object]
These are all the same -
A piece of cheese! A B
Empathy ,[object Object],[object Object],[object Object],[object Object]
Outcomes of conflict Lose – lose Win – lose Win - win
Resolving the Conflict ,[object Object]
How can conflict be managed successfully? ,[object Object],[object Object],[object Object]
Reaching win-win
 
 
 
[object Object],[object Object],[object Object],[object Object],[object Object]
Components of Conflict When you have to deal with conflict  tackle the emotional issues first   then address values and interests
 

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Conflict management presentation

Editor's Notes

  1. Conflict does not have to be negative. Properly managed, it can be positive.
  2. Everyday on TV in the papers we see war, violence crime, social unrest, divorce etc. If you speak to other people they will tell you about the rows and arguments they have had. People even argue about what to watch on TV. Some people see conflict as a game, a combat sport and they look for sparring partners to have conflict with others get upset by the smallest word or action. Is conflict inevitable, is a relationship without conflict healthy, should conflict always be avoided
  3. Photo by Magalie L'Abbé
  4. Picture by kodama
  5. Photo by MarkHaertl
  6. Picture by Olivander
  7. Photo by nouQraz
  8. Photo by teaeff
  9. Photo by mudkat