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CSL In Session - Engaging Customer Curiosity

How do you engage library customers? People are naturally curious, and are driven to learn about topics of interest. Libraries can engage library customers and create a space for exploration, discovery, and collaboration. Join this session to learn more about techniques for effectively engaging library users, featuring ideas inspired by the R-Squared Conference.

This session is part of our R-Squared Conference Takeaways series. Not able to make it to R-Squared? Great ideas from the conference in different experience areas are being shared by State Library staff through our CSL In Session program. Look for more sessions inspired by R-Squared in the coming months!

For more on CSL In Session, visit http://cslinsession.cvlsites.org

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CSL In Session - Engaging Customer Curiosity

  1. 1. Engaging Customer CuriosityOur facilitator:Crystal Schimpf, MLISBTOP Trainer, Digital LiteracyLibrarianColorado State Library
  2. 2. Think of a time whenyou were curiousabout something…
  3. 3. Inspired by R-Squared R-Squared Conference http://rsquaredconference.org/ Nina Simon http://www.museumtwo.blogspot.com/ Josh Linkner http://joshlinkner.com/
  4. 4. What sparks your curiosity? Think of a time when you were curious about something: • What were you curious about? • What sparked your interest? Please share your responses in the chat box
  5. 5. What sparks your curiosity? Think of a time when you were curious about something: • What were you curious about? • What sparked your interest? • What did you do to pursue your curiosity? Please share your responses in the chat box
  6. 6. Why care about curiosity? Put yourself in someone else’s shoesPhoto from iStockphoto
  7. 7. Participatory Techniques
  8. 8. Asking the Right Question ? ? ? ?
  9. 9. Tips: Asking the Right Question Personal Speculative Care about No wrong the answer answers
  10. 10. Tips: Ask the Right Question Test your questions
  11. 11. Social ObjectsPhoto by Crystal Schimpf – All rights reserved ©
  12. 12. Creating Social Objects
  13. 13. http://www.flickr.com/photos/30212948@N08/8068651197/in/photostream/
  14. 14. Brainstorming Tips • Be creative • Be imperfect • Be in the moment
  15. 15. http://www.flickr.com/photos/timo/8397245/in/photostream/
  16. 16. http://www.flickr.com/photos/30212948@N08/8068660265/in/photostream/
  17. 17. Engaging Library Users
  18. 18. Scenario: Banned Books Week Design a program, service, exhibit, or display: • Engage curiosity • Invite participation • Create something different Use these two techniques: • Ask the right questions • Create social objects
  19. 19. Brainstorming Tips • Be creative • Be imperfect • Be in the moment
  20. 20. http://www.flickr.com/photos/oppl/8045156438/in/set-72157631667423475/
  21. 21. Engage curiositythrough participation
  22. 22. On the web:http://cslinsession.cvlsites.org

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