How do you engage library customers? People are naturally curious, and are driven to learn about topics of interest. Libraries can engage library customers and create a space for exploration, discovery, and collaboration. Join this session to learn more about techniques for effectively engaging library users, featuring ideas inspired by the R-Squared Conference.
This session is part of our R-Squared Conference Takeaways series. Not able to make it to R-Squared? Great ideas from the conference in different experience areas are being shared by State Library staff through our CSL In Session program. Look for more sessions inspired by R-Squared in the coming months!
For more on CSL In Session, visit http://cslinsession.cvlsites.org
Make links live Add in acknowledging attendees Cover objectives
Context of curiosity in libs I am thinking of the “put yourself in their shoes” analogy, maybe an image, and really draw that analogy clearly
May need to make into regular boxes
Give an example of why this concept is useful, tied to libraries. Setup activity (Activity happens, no slide, 4 questions. Slides go away) Image of a question mark?
Example of a social object (picture) Relate social objects to participation/curiosity Why social objects are engaging/important
Ways to make objects social Story from the conference – map Come up with crazy ideas, even if you don’t think they are possible
How can you make it more participatory, using THESE TWO TECHNIQUES?
Pre-webinar – can be added in the rotation
CSL In Session - Engaging Customer Curiosity
Engaging Customer CuriosityOur facilitator:Crystal Schimpf, MLISBTOP Trainer, Digital LiteracyLibrarianColorado State Library
Think of a time whenyou were curiousabout something…
Inspired by R-Squared R-Squared Conference http://rsquaredconference.org/ Nina Simon http://www.museumtwo.blogspot.com/ Josh Linkner http://joshlinkner.com/
What sparks your curiosity? Think of a time when you were curious about something: • What were you curious about? • What sparked your interest? Please share your responses in the chat box
What sparks your curiosity? Think of a time when you were curious about something: • What were you curious about? • What sparked your interest? • What did you do to pursue your curiosity? Please share your responses in the chat box
Why care about curiosity? Put yourself in someone else’s shoesPhoto from iStockphoto
Scenario: Banned Books Week Design a program, service, exhibit, or display: • Engage curiosity • Invite participation • Create something different Use these two techniques: • Ask the right questions • Create social objects
Brainstorming Tips • Be creative • Be imperfect • Be in the moment