Flexing Your Style: It’s Not About Yoga, It’s About a BetterWorkplaceOur facilitator:Debbi MacLeodDirector, Colorado Talki...
Why?               Become a better               team player  Provide bettercustomer service
Roadmap     Review behavioral styles     Review your backup style     Learn to recognize stylesLearn when & how to flex yo...
Roadmap     Review behavioral styles     Review your backup style     Learn to recognize stylesLearn when & how to flex yo...
Review the Basics         Analytical                            Driver      Focus on facts & logic              Focus on r...
Roadmap      Review behavioral styles     Review your backup style      Learn to recognize stylesLearn when & how to flex ...
Stress is High – Backup StylesAvoiding                                     Autocratic           Analytical             Dri...
Roadmap     Review behavioral styles     Review your backup style     Learn to recognize stylesLearn when & how to flex yo...
Assertiveness         Analytical                DriverLess   Ask                                  Tell   More             ...
Responsiveness             LessAnalytical            DriverAmiable             Expressive             More
Putting it Together                                                         Task * Less Responsiveness                    ...
Recognizing Styles
Recognizing Styles
Recognizing Styles
Recognizing Styles
Roadmap      Review behavioral styles     Review your backup style      Learn to recognize stylesLearn when & how to flex ...
Style Flex “Style flex is a way of taking responsibility for the results             you achieve through your behavior.”“....
Flexing Styles – WhyChanging work place – no one works alone     Success or failure depends on       working well with oth...
Flexing Styles - WhenWhen something                        When the other important is at   Not all the time     person is...
Flexing Styles - HowKnow your dominant style   Consider style of person in question       Consider what they need from you...
Scenario 1In past years Gil had been only partially successful in getting his budget approved by his boss, Joe. Themeeting...
Wrapping up“Style flex is a way of taking responsibility for the   results you achieve through your behavior.”
On the web:http://cslinsession.cvlsites.org
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Flexing Your Style: It’s Not About Yoga, it’s About a Better Workplace

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You know your style and are asking “now what?” Expand your social styles knowledge. Practice recognizing different styles, review backup styles and learn when and how to flex your style. Working today involves interacting with both colleagues and patrons, and success depends on the effectiveness of this interaction.

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Flexing Your Style: It’s Not About Yoga, it’s About a Better Workplace

  1. 1. Flexing Your Style: It’s Not About Yoga, It’s About a BetterWorkplaceOur facilitator:Debbi MacLeodDirector, Colorado Talking Book Library andState Publications Library
  2. 2. Why? Become a better team player Provide bettercustomer service
  3. 3. Roadmap Review behavioral styles Review your backup style Learn to recognize stylesLearn when & how to flex your style
  4. 4. Roadmap Review behavioral styles Review your backup style Learn to recognize stylesLearn when & how to flex your style
  5. 5. Review the Basics Analytical Driver Focus on facts & logic Focus on results Act when payoff is clear Take chargeCareful not to commit too quickly Make quick decisions Like challenges Amiable Expressive Cooperate to gain agreement Create excitement & involvement Provide support Share ideas, dreams, enthusiasmCommunicate trust & confidence Motivate, inspire, persuade Source: Social Styles Handbook - Wilson
  6. 6. Roadmap Review behavioral styles Review your backup style Learn to recognize stylesLearn when & how to flex your style
  7. 7. Stress is High – Backup StylesAvoiding Autocratic Analytical Driver Amiable ExpressiveAcquiescing Attacking
  8. 8. Roadmap Review behavioral styles Review your backup style Learn to recognize stylesLearn when & how to flex your style
  9. 9. Assertiveness Analytical DriverLess Ask Tell More Amiable Expressive
  10. 10. Responsiveness LessAnalytical DriverAmiable Expressive More
  11. 11. Putting it Together Task * Less Responsiveness Shows little facial express Analytical Uses fewer gestures Driver Sits & stands straight Speaks with less inflection Refers less to feelings Tell * More AssertivenessAsk * Less Assertiveness Gesture less forcefully Uses facts & logic as rationale Gesture forcefully Leans backward More task oriented Leans forward Intermittent eye contact More comfortable working alone Sustained eye contact Speaks slowly Speaks precisely Speaks quickly Speaks softly Limits small talk & stories Speaks loudly or intensely Pauses frequently Pauses rarely States opinions carefully States opinions strongly Shows more facial express Tells when delegating Asks when delegating Talks with hands Quicker to address problems Slower to address problems Relaxes body posture More confrontational Less confrontational Speaks with inflection Takes less time to decide Takes more time to decide Expresses feelings more Uses opinions & people as rationale Less task oriented More comfortable working in group Amiable Speaks casually Expressive Makes small talk & tells stories People * More Responsiveness Source: Social Styles Handbook - Wilson
  12. 12. Recognizing Styles
  13. 13. Recognizing Styles
  14. 14. Recognizing Styles
  15. 15. Recognizing Styles
  16. 16. Roadmap Review behavioral styles Review your backup style Learn to recognize stylesLearn when & how to flex your style
  17. 17. Style Flex “Style flex is a way of taking responsibility for the results you achieve through your behavior.”“..style flex is, in large part, the practice of accenting themany behaviors you have in common with the otherperson.” Bolton & Bolton page 55 & 71
  18. 18. Flexing Styles – WhyChanging work place – no one works alone Success or failure depends on working well with others
  19. 19. Flexing Styles - WhenWhen something When the other important is at Not all the time person is stake stressed
  20. 20. Flexing Styles - HowKnow your dominant style Consider style of person in question Consider what they need from you Decide what adjustment you will make
  21. 21. Scenario 1In past years Gil had been only partially successful in getting his budget approved by his boss, Joe. Themeetings at which Gil presented his budget for his department had not gone well. No matter howenthusiastically Gil outlined the plans for his department, his boss seemed uninvolved. Gil’s colorful visualsdid not impress Joe. Gil felt he did not get a good hearing before Joe began eliminating major dollaramounts related to important projects. Tensions would gradually rise during the meeting, leaving everyonesomewhat uncomfortable. The scenario had occurred often enough so that it was highly predictable.”Source: Bolton & Bolton
  22. 22. Wrapping up“Style flex is a way of taking responsibility for the results you achieve through your behavior.”
  23. 23. On the web:http://cslinsession.cvlsites.org

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