Access Services Conference
Unlocking the 21st Century
Georgia Institute of Technology, Atlanta Georgia, November 12, 2015
Peter Bromberg | PeterBromberg.com

Courtesy of Flickr x-ray delta one (CC BY-NC-SA 2.0) http://www.flickr.com/photos/x-ray_delta_one/5868803382
Getting into the right head space

Why Are We Here Today?

Here

Here

Here

Here

Here

Here

Here

Here

Here

Why Are We Here Today?

Today

Why Are We Here Today?

World population: 7,300,000,000
Ever Lived: 108,000,000,000
http://www.flickr.com/photos/nationallibrarynz_commons/3326203787/sizes/z/in/photostream/ (no known copyright)

David:Too much, there's too much
f*#%ing perspective now.
Nigel: It really puts perspective on
things, though, doesn't it?

Why Are We Here Today?

Why Are We Here Today?
http://www.youtube.com/watch?v=Upm9LnuCBUM&t=1m25s

“Unlocking the 21st Century”
Why Are We Here Today?

Change
the absolutely crazy
historically unprecedented
accelerating pace of
or…

http://www.flickr.com/photos/rachel_s/2906095941/

It all happened so fast…
http://www.flickr.com/photos/rachel_s/2906095941/

“There is nothing permanent except change.”
- Heraclitus of Ephesus, circa 500 B.C.E.

Exponential Pace of Change
1.5 mill yrs lever, wedge
500,000 yrs control of fire
50,000 yrs bow & arrow
5,000 years wheel and axle; sail
500 years printing press with movable type; rifle
100 years Automobiles
55 years Satellites
32 years IBM Home Computer
28 years Windows / Mac
20 years World Wide Web. IBM Simon PDA (1 hour battery)
11-16 years iPod, Netflix,Tivo, Sirius
6-10 years WiFi, Broadband, Blogging, Skype, Pandora
4-6 years iPhone, Android, App Stores, Geolocation
< 6 years Smartphones, SMS, Cell phone ubiquity,Twitter, Facebook
< 3 years
Tablets, iPads, Cloud, Instagram, Snapchat,
AMAZON-APPLE-GOOGLE-FACEBOOK

Best Comedy
2014
Transparent
(Amazon)
Best Comedy
2009
30 Rock
(NBC)

The pace of change is accelerating
and the progression is exponential.
Indeed … we find not just simple
exponential growth, but “double”
exponential growth, meaning that
the rate of exponential growth is
itself growing exponentially.
- Ray Kurzweil, Author, Inventor, Futurist
https://www.facebook.com/blog/blog.php?post=112344532130http://www.kurzweilai.net/the-law-of-accelerating-returns

Change & Customer Expectations
“Everything’s amazing and nobody’s happy”
-Louis CK

Change & Customer Expectations
“Is the speed of light to slow for you?” -Louis CK
https://www.youtube.com/watch?v=uEY58fiSK8E

Unfreeze/Change/Refreeze
www.flickr.com/photos/circulating/3251962169 Kurt Lewin

Permanent Whitewater
http://www.flickr.com/photos/nukeit1/244167779/

• Mobile /Smartphones
• Tablets and iPads
• Faster Everything
• Cloud Storage, cheap memory
• Apps
• Social
• Sharing
• From Consume to Create
• Wearables / Ambient
Trends: Technology
http://www.sharenator.com/The_Cell_Phone_Thread/68456/old_cellphone-37356.html

• CONVENIENCE (anytime, anywhere)
• On Demand
• Choice
• Multiple Channels and Devices
• Power of Place, Need for Space
• Personalization: Customize/Curate
• Signal to Noise Issues
Trends: Expectations and Needs

Access Services
What’s the Point?

VISIBLE
THINKING
Because you
follow “Thinking”
Follow
Topics Related to Happiness
Find more topics to follow
Self-improvement
Amazing
Productivity
Exercise
Philosophy
Movies
TV
Personal Organizing

Access Services
What’s the Point?

FutureProofing

“Prediction is very difficult,
especially if it’s about the future.”
- Niels Bohr

FutureProofing
The organization

Agile
Flexible
Adaptable
Innovative
Responsive
Flatten the Organization
Photo cc license 2.0 courtesy flickr user Chrissy Eliza
http://www.flickr.com/photos/chrissyeliza/4142314898/sizes/l/in/photostream/

Less Hierarchy
Shared Vision
Bias for action
Bias for risk-taking
Employee empowerment
Photo cc license 2.0 courtesy flickr user Chrissy Eliza
http://www.flickr.com/photos/chrissyeliza/4142314898/sizes/l/in/photostream/
Flatten the Organization

- Have no formal authority
- Are passionate & engaged
- Motivate others
- Initiate new ideas
- Seek others’ opinions
(Emergent Leadership concept from Peter Northouse)
Nurture “Emergent Leadership”
Image: http://www.makingadifferencedaily.com/apps/vblog/

FutureProofingYourself
Being a Change Ninja
Photo Courtesy Flickr user jbhill | https://www.flickr.com/photos/26756905@N07/2546096667 (CC BY 2.0)

Experience is not
what happens
to you.
It is what you
do with what
happens
to you.
- Aldous Huxley
www.flickr.com/photos/amandafrice/3046548439/

Extreme Self-Care
True Facts From Dr. Science

Human Beings: A Manual

Courtesy Flickr user kevin dooley(CC BY 2.0) http://www.flickr.com/photos/12836528@N00/2811161524/

Sleep
Library of Congress. No known license:: http://www.flickr.com/photos/library_of_congress/2162949251 /

Eat Well
(and often)
Courtesy of Flickr user Mike_tn (CC BY-NC-ND 2.0) http://www.flickr.com/photos/beginasyouare/290953222/sizes/o/in/photostream

Flickr user: mightyboybrian/ https://www.flickr.com/photos/97058136@N00/4321314167 (CC BY-NC 2.0)

“The greatest weapon we have
against stress is to choose one
thought over another.”
- William James

Mindfulness
And
Emotional
Intelligence

See free mediations at: http://marc.ucla.edu/body.cfm?id=22

The
Happiness
Secret to
Better
Work
/

/
Flickr user katewares https://www.flickr.com/photos/katewares/6101003523/ (CC BY-NC 2.0)

Flickr User: streetmatt https://www.flickr.com/photos/119760624@N05/15761889077/ (CC BY 2.0)

Taking care of yourself
Mindfulness Meditation
Prayer
Nature
Pets
Appreciation
Celebration
Altruism
Resonant Relationships

Emotional Contagion

Emotional Contagion

Emotional Contagion

Future Proofing
A Coaching Model
Do – Assess - Learn

Action+ Reflection = Learning
Assess what is, then ask…
1.What do you want?
2. What have you tried?
3. What was the result?
4. What else can you do?
5. What WILL you do?
Modified from Steve and Jill Morris’ Leadership Simple

Boosting Resourcefulness
http://www.flickr.com/photos/danisarda/4043404303/sizes/l/in/photostream/
(CC BY-NC-SA 2.0) Flickr user: ~Oryctes~

Where are attention goes, our energy goes
Where our energy goes, action follows
Where actions are taken, results follow

It all starts with Attention

Future Proofing
Don’t Go it Alone

Make Something Up (and steal the rest)
http://www.flickr.com/photos/nationaalarchief/4193508328 (no copyright)

There has never been a better time
in the history of humanity to
Steal The Rest
• Conferences
• Associations
• Consortia
• Literature
• Personal Networks
• Slideshare.net
• Vendors
• Social Media
• Webjunction
• Blogs
• Facebook Groups
• LinkedIn Groups
• Webinars
• Listservs/Forums

Futureproofing
Yes, and…

Photo: http://www.huffingtonpost.com/contributors/dr-mary-catherine-bateson/headshot.jpg
“Take an Improv Class”

“While many creative people in Hollywood are floundering
in the media sea change, Poehler is surfing.
"It all goes back to improv," she says. "It’s
all about flexibility, about not knowing what’s going
to happen next. You have to listen and stay in
the moment.You have to play with people who
will support you. You have to get comfortable
with being uncomfortable.”
Fast Company: m.fastcompany.com/3045739/most-creative-people-2015/amy-poehler-is-really-making-herself-uncomfortable

Make
Your Favorite Question

We cannot predict the exact details of
the future, but we can have a hand in
shaping the heart of the future,
including its context of meaning and
our commitment and courage in
advancing into the unknown.
- Robert K Cooper, Ayman Sawaf, Executive EQ

“Choosing to act on ‘what matters’
is the choice to live a
passionate existence…
Acting on what matters is a stance
whereby we declare we are
accountable for the world around us
and are willing to pursue
what we define as important.
- Peter Block

Thank you!
http://www.flickr.com/photos/darwinbell/2602728681
Peter Bromberg
Peterbromberg.com | peterbromberg@gmail.com
Bibliography available at:
http://www.peterbromberg.com/keynotes/accessbib/

Deleted Scenes

Axe photo: CC BY-NC-ND 2.0 www.flickr.com/photos/shaggyhill/5599951059/
Soup photo: CC BY-NC-ND 2.0 www.flickr.com/photos/21130538@N04/2448845969/
Research from Jonathan Haidt, author of The Righteous Mind: Why
Good People are Divided by Politics and Religion suggests that…
Relationship
Trumps Reason

60 years of research in social
science shows that you don’t
convince people through
rational argument.
You convince them with
emotional argument and then
use rational arguments to
make yourself feel better.
-Dr. Richard Boyatzis

Axe photo: CC BY-NC-ND 2.0 www.flickr.com/photos/shaggyhill/5599951059/
Soup photo: CC BY-NC-ND 2.0 www.flickr.com/photos/21130538@N04/2448845969/
What do an axe and a bowl of soup
have to do with each other?

Starbucks

Twitter

What assumptions
are we making
that no longer serve us?

Sharing

Twitter -- Context

Everything is customizable

Ibeacon and Ambient

http://www.flickr.com/photos/radiorover/2787677403/
Communicating Value: User Centered
http://headrush.typepad.com/creating_passionate_users/2007/04/index.html

Henry Ford said that
if he had asked
people how they
wanted to improve
their transportation
they would have said
faster horses. http://www.flickr.com/photos/danshouse/163331027/
Ask them what they want
(but don’t stop there)

The best time to plant
a tree was always
20 years ago.
The second best time
is always today.
www.flickr.com/photos/yahya/132963781

Create Partnerships

From: http://ideas.ted.com/the-secret-ingredient-that-makes-some-teams-better-than-others/

Between stimulus and response
there is a space.
In that space is our power to
choose our response.
In our response lies our growth
and our freedom.
- Viktor E. Frankl

Trust is the conduit
for influence. It’s the medium
through which ideas travel.
If they don’t trust you, your ideas are just
dead in the water. Having the best idea
is worth nothing if people don’t trust you.
- Amy Cuddy
CC BY-SA 2.0 https://www.flickr.com/photos/42275232@N00/43253572/