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Access services keynote bromberg 2015

  1. Access Services Conference Unlocking the 21st Century Georgia Institute of Technology, Atlanta Georgia, November 12, 2015 Peter Bromberg |
  2. Courtesy of Flickr x-ray delta one (CC BY-NC-SA 2.0) Getting into the right head space
  3. Why Are We Here Today?
  4. Here
  5. Here
  6. Here
  7. Here
  8. Here
  9. Here
  10. Here
  11. Here
  12. Here
  13. Why Are We Here Today?
  14. Today
  15. Why Are We Here Today?
  16. World population: 7,300,000,000 Ever Lived: 108,000,000,000 (no known copyright)
  17. David:Too much, there's too much f*#%ing perspective now. Nigel: It really puts perspective on things, though, doesn't it?
  18. Why Are We Here Today?
  19. Why Are We Here Today?
  20. “Unlocking the 21st Century” Why Are We Here Today?
  21. Change the absolutely crazy historically unprecedented accelerating pace of or…
  23. It all happened so fast…
  24. “There is nothing permanent except change.” - Heraclitus of Ephesus, circa 500 B.C.E.
  25. Exponential Pace of Change 1.5 mill yrs lever, wedge 500,000 yrs control of fire 50,000 yrs bow & arrow 5,000 years wheel and axle; sail 500 years printing press with movable type; rifle 100 years Automobiles 55 years Satellites 32 years IBM Home Computer 28 years Windows / Mac 20 years World Wide Web. IBM Simon PDA (1 hour battery) 11-16 years iPod, Netflix,Tivo, Sirius 6-10 years WiFi, Broadband, Blogging, Skype, Pandora 4-6 years iPhone, Android, App Stores, Geolocation < 6 years Smartphones, SMS, Cell phone ubiquity,Twitter, Facebook < 3 years Tablets, iPads, Cloud, Instagram, Snapchat, AMAZON-APPLE-GOOGLE-FACEBOOK
  26. Best Comedy 2014 Transparent (Amazon) Best Comedy 2009 30 Rock (NBC)
  27. The pace of change is accelerating and the progression is exponential. Indeed … we find not just simple exponential growth, but “double” exponential growth, meaning that the rate of exponential growth is itself growing exponentially. - Ray Kurzweil, Author, Inventor, Futurist
  28. Change & Customer Expectations “Everything’s amazing and nobody’s happy” -Louis CK
  29. Change & Customer Expectations “Is the speed of light to slow for you?” -Louis CK
  30. Unfreeze/Change/Refreeze Kurt Lewin
  31. Permanent Whitewater
  32. • Mobile /Smartphones • Tablets and iPads • Faster Everything • Cloud Storage, cheap memory • Apps • Social • Sharing • From Consume to Create • Wearables / Ambient Trends: Technology
  33. • CONVENIENCE (anytime, anywhere) • On Demand • Choice • Multiple Channels and Devices • Power of Place, Need for Space • Personalization: Customize/Curate • Signal to Noise Issues Trends: Expectations and Needs
  34. Access Services What’s the Point?
  35. VISIBLE THINKING Because you follow “Thinking” Follow Topics Related to Happiness Find more topics to follow Self-improvement Amazing Productivity Exercise Philosophy Movies TV Personal Organizing
  36. Access Services What’s the Point?
  37. FutureProofing
  38. “Prediction is very difficult, especially if it’s about the future.” - Niels Bohr
  39. FutureProofing The organization
  40. Agile Flexible Adaptable Innovative Responsive Flatten the Organization Photo cc license 2.0 courtesy flickr user Chrissy Eliza
  41. Less Hierarchy Shared Vision Bias for action Bias for risk-taking Employee empowerment Photo cc license 2.0 courtesy flickr user Chrissy Eliza Flatten the Organization
  42. - Have no formal authority - Are passionate & engaged - Motivate others - Initiate new ideas - Seek others’ opinions (Emergent Leadership concept from Peter Northouse) Nurture “Emergent Leadership” Image:
  43. FutureProofingYourself Being a Change Ninja Photo Courtesy Flickr user jbhill | (CC BY 2.0)
  44. Experience is not what happens to you. It is what you do with what happens to you. - Aldous Huxley
  45. Extreme Self-Care True Facts From Dr. Science
  46. Human Beings: A Manual
  47. Courtesy Flickr user kevin dooley(CC BY 2.0)
  48. Sleep Library of Congress. No known license:: /
  49. Eat Well (and often) Courtesy of Flickr user Mike_tn (CC BY-NC-ND 2.0)
  50. Flickr user: mightyboybrian/ (CC BY-NC 2.0)
  51. “The greatest weapon we have against stress is to choose one thought over another.” - William James
  52. Mindfulness And Emotional Intelligence
  53. See free mediations at:
  54. The Happiness Secret to Better Work /
  55. / Flickr user katewares (CC BY-NC 2.0)
  56. Flickr User: streetmatt (CC BY 2.0)
  57. Taking care of yourself Mindfulness Meditation Prayer Nature Pets Appreciation Celebration Altruism Resonant Relationships
  58. Emotional Contagion
  59. Emotional Contagion
  60. Emotional Contagion
  61. Future Proofing A Coaching Model Do – Assess - Learn
  62. Action+ Reflection = Learning Assess what is, then ask… 1.What do you want? 2. What have you tried? 3. What was the result? 4. What else can you do? 5. What WILL you do? Modified from Steve and Jill Morris’ Leadership Simple
  63. Boosting Resourcefulness (CC BY-NC-SA 2.0) Flickr user: ~Oryctes~
  64. Where are attention goes, our energy goes Where our energy goes, action follows Where actions are taken, results follow
  65. It all starts with Attention
  66. Future Proofing Don’t Go it Alone
  67. Make Something Up (and steal the rest) (no copyright)
  68. There has never been a better time in the history of humanity to Steal The Rest • Conferences • Associations • Consortia • Literature • Personal Networks • • Vendors • Social Media • Webjunction • Blogs • Facebook Groups • LinkedIn Groups • Webinars • Listservs/Forums
  69. Futureproofing Yes, and…
  70. Photo: “Take an Improv Class”
  71. “While many creative people in Hollywood are floundering in the media sea change, Poehler is surfing. "It all goes back to improv," she says. "It’s all about flexibility, about not knowing what’s going to happen next. You have to listen and stay in the moment.You have to play with people who will support you. You have to get comfortable with being uncomfortable.” Fast Company:
  72. Make Your Favorite Question
  73. We cannot predict the exact details of the future, but we can have a hand in shaping the heart of the future, including its context of meaning and our commitment and courage in advancing into the unknown. - Robert K Cooper, Ayman Sawaf, Executive EQ
  74. “Choosing to act on ‘what matters’ is the choice to live a passionate existence… Acting on what matters is a stance whereby we declare we are accountable for the world around us and are willing to pursue what we define as important. - Peter Block
  75. Thank you! Peter Bromberg | Bibliography available at:
  76. Deleted Scenes
  77. Axe photo: CC BY-NC-ND 2.0 Soup photo: CC BY-NC-ND 2.0 Research from Jonathan Haidt, author of The Righteous Mind: Why Good People are Divided by Politics and Religion suggests that… Relationship Trumps Reason
  78. 60 years of research in social science shows that you don’t convince people through rational argument. You convince them with emotional argument and then use rational arguments to make yourself feel better. -Dr. Richard Boyatzis
  79. Axe photo: CC BY-NC-ND 2.0 Soup photo: CC BY-NC-ND 2.0 What do an axe and a bowl of soup have to do with each other?
  80. Starbucks
  81. Twitter
  82. What assumptions are we making that no longer serve us?
  83. Sharing
  84. Twitter -- Context
  85. Everything is customizable
  86. Ibeacon and Ambient
  87. Communicating Value: User Centered
  88. Henry Ford said that if he had asked people how they wanted to improve their transportation they would have said faster horses. Ask them what they want (but don’t stop there)
  89. The best time to plant a tree was always 20 years ago. The second best time is always today.
  90. Create Partnerships
  91. From:
  92. Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom. - Viktor E. Frankl
  93. Trust is the conduit for influence. It’s the medium through which ideas travel. If they don’t trust you, your ideas are just dead in the water. Having the best idea is worth nothing if people don’t trust you. - Amy Cuddy CC BY-SA 2.0