Karoliina Kettukari / Collabsummit / 30.11.2021 / Where's the ROI in Teams adoption?

2. ♡ ♡

3. Modern Work Lead @
Co-hosting three user groups:
• Teams Community Finland
• ACM Teams Europe
• The Happy Hour Etiquette
www.kettukari.com
@kettukari

4. How to save money by
spending money
Opt-in or opt-out?
Invest in your most
valuable asset
Teams adoption 2019 vs
2021 – what has changed?
@kettukari 30.11.2021

5. 0%
20%
40%
60%
80%
100%
0
1 000
2018/05 2018/06 2018/07 2018/08 2018/09 2018/10 2018/11 2018/12 2019/01 2019/02 2019/03 2019/04 2019/05
Active users Licenced users Active users %
Example from a customer case
@kettukari 30.11.2021

6. 44
75
115
145
0
25
50
75
100
125
150
March 2020 April 2020 October 2020 April 2021
Sources: Microsoft blog & Jeff Teper’s tweets
@kettukari 30.11.2021

7. @kettukari 30.11.2021

8. Source: Knowledge sharing in the changing world
@kettukari 30.11.2021

9. For every employee, every
week by searching and
re-creating information
60min
Time lost
45%
More Teams chats than
a year ago
58%
Feel
overworked
40,6B
More e-mails than
a year ago
Teams is for
chatting and
meetings
SharePoint is the
graveyard of
information
73% wants to
have flexible
remote work
options
+ 148%
more weekly
meetings
67%
Wants more
live encounters
Source: Microsoft Work Trend Index
@kettukari 30.11.2021

10. @kettukari 30.11.2021

11. Plan your
Teams
adoption
Deliver chat
and meeting
capabilities
Streamline
a process
Improve
teamwork
Focus on
EXP
1 2
3
4
5
@kettukari 30.11.2021

12. @kettukari 30.11.2021

13. Calculate the actual ROI
in time (and travel) savings
to convince the managers.
Save 4 hours per week by
improving collaboration
and information sharing
17,7% improvement of
time-to-decision
Find an owner who has
the power and the money.
It’s a team effort.
Combine IT with HR and
communications to create
a long term training and
development plan.
Choose your adoption
KPIs. Follow and act
accordingly.
Source: Forrester
easy
…not as
easy but
even more
important
e.g.
..ish
@kettukari 30.11.2021

14. ….and yes, we do have studies!
41% of employees plan to leave their
current employer
Organisations with engaged
employees are 21% more productive
Happier employees are 13% more
productive
It’s not about Teams anymore,
it’s about the whole M365.
It’s about work.
And being productive at work is
all about employee experience.
You have the technology. Use it.
Sources: Work Trend Index, Bellet & Co
@kettukari 30.11.2021

15. Take full advantage out of
your licences. Ensure
technical baseline for every
employee.
Create KPIs. Follow them
and train accordingly.
The cloud is changing.
You can’t stand still.
Find an owner who has an
interest, the power and
the money.
Combine IT with HR
and communications.
Found a champions
network. It’s a team effort.
Turn your Teams adoption
project into a long term
employee learning and EXP
development programme.
easy
…not as
easy but
even more
important
..ish
@kettukari 30.11.2021

16. @kettukari 30.11.2021

17. kettukari

18. • Forrester The Total Economic Impact™ Of Microsoft Teams, 2019
• Gartner Implementing Office 365, 2019
• McKinsey The social economy: Unlocking value and productivity through social
technologies, 2012
• Michael Parker New research reveals a surprising link between the workplace and
business success, 2019
• Clement Bellet, Jan‐Emmanuel De Neve, George Ward Does Employee Happiness have
an Impact on Productivity?, 2019
• Microsoft Work Lab
• Microsoft Work Trend Index, 2020
• Microsoft Work Trend Index, 2021
• BCG Remote Working and the Platform of the Future, 2020
• Microsoft Knowledge Sharing in the Changing World, 2021
• Tracy van der Schyff ROI calculations, 2018