Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

7 Practical Tips for Building the Skills of Your L&D Team

1,743 views

Published on

Whether you are an individual or team of 100, one thing is clear: times are changing and the skills in our L&D teams need to evolve.

New learning models, constantly changing technology tools and an increasing demand from customers means that there is often very little time to build our own skills and (more importantly) confidence. 

In this webinar delivered by Laura Overton, we looked at: 
- Evolving L&D - what new skills are needed? 
- How to develop skills when time and money is short 
- What's worked and what hasn't for other organisations 
- How to prioritise your next steps


Benchmark today and see how your strategy compares with peers around the globe: http://towardsmaturity.org/benchmark

Published in: Education
  • ➤➤ http://scamcb.com/ezpayjobs/pdf
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • Get access to 16,000 woodworking plans, Download 50 FREE Plans... ➤➤ http://tinyurl.com/y3hc8gpw
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here

7 Practical Tips for Building the Skills of Your L&D Team

  1. 1. 7 PRACTICAL TIPS FOR BUILDING THE SKILLS OF YOUR L&D TEAM June 26th 2015 LauraOverton TowardsMaturity
  2. 2. What has changed for L&D in the last 2 years?
  3. 3. BUSINESS HAS CHANGED CUSTOMERS, TECHNOLOGY, SPEED, REGULATIONS
  4. 4. LEARNERS HAVE CHANGED CONSUMERS, COLLABORATORS, CONNECTED
  5. 5. WORK ENVIRONMENT HAS CHANGED BORDERLESS, MOBILE, FREELANCE
  6. 6. L&D ASPIRATIONS INCREASED
  7. 7. TOOLS AND APPROACHES HAVE CHANGED
  8. 8. Business alignment Using metrics effectively Learning at the point of need Social learning Content curation Behavioural science @RStuartCIPD L&D FOCUS IS SHIFTING
  9. 9. NEW MODELS OF LEARNING Integrate Learning & Talent Develop Learning Culture Transform Training ALIGNING TO NEED Customer Activated Learning 2 Way Business Alignment EQUIP L&D AS AGENTS OF CHANGE THE TOWARDS MATURITY NEW LEARNING AGENDA – A ROADMAP FOR CHANGE
  10. 10. BUT ARE WE EQUIPPED TO DELIVER?
  11. 11. TM Index THE TOP 10% New for 2014/15 Defining Need Learner Context Work Context Building Capability Ensuring Engagement Demonstrating Value Where to start? Who is reporting the best L&D outcomes? What are they doing differently? TheTowardsMaturityModel
  12. 12. BENCHMARKING IS ALL ABOUT PERFORMANCE Improved application of learning in the workplace Faster response to changing business conditions Increased productivity on the job TOP DECK Average 2x revenue improvements 50% improvement on attrition 25% increase in staff engagement
  13. 13. WHAT L&D SKILLS ARE NEEDED? Defining Need Learner Context Work Context Building Capability Ensuring Engagement Demonstrating Value Analysis Influencing Consulting Business acumen Marketing Evaluation Communication Managing change Design Learning transfer Supporting Performance Facilitating community ‘L&D essentials’
  14. 14. 87% 89% 89% 91% 91% 93% 96% 96% 96% Business planning Delivery via virtual classroom Instructional design Marketing and stakeholder engagement Digital content development Using social media effectively Online or blended learning delivery Supporting learners online Programme evaluation Considered a priority PRIORITY SKILLS FOR 2015
  15. 15. 87% 89% 89% 91% 91% 93% 96% 96% 96% 47% 34% 49% 42% 31% 15% 47% 36% 41% Business planning Delivery via virtual classroom Instructional design Marketing and stakeholder engagement Digital content development Using social media effectively Online or blended learning delivery Supporting learners online Programme evaluation Current skills in house (avg) Considered a priority WHAT DO WE CURRENTLY HAVE IN HOUSE TODAY? We are learning professionals – why is the big gap?
  16. 16. 87% 89% 89% 91% 91% 93% 96% 96% 96% 47% 34% 49% 42% 31% 15% 47% 36% 41% 79% 56% 68% 70% 44% 50% 81% 71% 70% Business planning Delivery via virtual classroom Instructional design Marketing and stakeholder engagement Digital content development Using social media effectively Online or blended learning delivery Supporting learners online Programme evaluation Current skills in house (top Deck) Current skills in house (avg) Considered a priority TOP DECK ARE ACTIVE IN BUILDING PRIORITY L&D CAPABILITIES TODAY 50% more likely to provide CPD opportunities for L&D staff
  17. 17. 7 TIPS FOR BUILDING THE SKILLS OF YOUR L&D TEAM
  18. 18. 1. CHALLENGE YOUR THINKING DON’T DIVE STRAIGHT IN
  19. 19. 59% travelling to/from work 41% at point of need 37% evenings and weekends Facebook In-house… Twitter Google+ LinkedIn You Tube 0% 2% 6% 8% 11% 17% Which social networks do new starters use for learning? THE NEW STARTER’S VOICE Top 3 factors that contribute to great online learning 57% Relevant & Timely 49% Tutor support 30% Certification/ Collaboration/ Quality design → 91% are willing to share what they know → 26% need help starting → 67% are motivated by technology for sharing How do new starters learn what they need to do their job? → 96% team collaboration → 92% manager → 88% general conversations → 81% web searches → 72% formal education → 66% mentoring/coaching → 58% internal documents → 50% use a work mobile → 44% use their own mobile → 51% use home computer → 83% like to learn at their own pace → 68% know what learning they need (53% know where to get it) (48% find online performance support 42% MOOCs, 41% e-learning and 53% live online learning essential or very useful) 300+ learners who have been in role less than 6 months © Towards Maturity 2015, Learner Voice Part 2: www.towardsmaturity.org/learnervoice2 96% OF NEW STARTERS FIND TEAM COLLABORATION ESSENTIAL OR VERY USEFUL “I know what qualifications I want and need to progress in my chosen area of interest, though some visibility of jobs other than on-job news would be nice. I lack a support community to help me through awkward exams.”
  20. 20. 2. BE SYSTEMATIC
  21. 21. SERIOUS ABOUT PERFORMANCE? BENCHMARK AGAINST THE BEST BEFORE YOU START! Review Compare Act
  22. 22. 3. BUILD YOUR NETWORKS
  23. 23. YOUR PERSONAL LEARNING NETWORK www.towardsmaturity.org/supporters
  24. 24. 4. INVEST • CIPD • LPI • MOOCs • Workshops • Benchmark groups
  25. 25. 5. BUILD YOUR CONFIDENCE FEEL THE FEAR BUT DO IT ANYWAY!
  26. 26. 55% Increased productivity 40% Greater responsiveness to new 39% +ve employee engagement 37% Increased profitability 36% Lower employee turnover 22% Positive ROI 18% Reduced cost 14% Change in business direction 11% Stronger Employee brand USE THE EVIDENCE TO BUILD YOUR CONFIDENCE: What are business leaders Looking for to justify a major investment?The C suite Imperative 2014
  27. 27. Gaining Market Share 17% rise in customer satisfaction 10% improvement in revenue Talent 9% reduction in attrition 17% improvement in engagement 14% improvement in productivity 12% reduction in time to competency Deliver New Products & Services Change new products & services 23% faster Roll out new IT applications 26% faster WHAT CAN LEARNING INNOVATION BRING TO THE TABLE? AND Deliver Efficiency - 17% Cost reduction +21% Volume - 22% Delivery time - 20% Study time
  28. 28. 6. LEVERAGE RESOURCES AROUND YOU
  29. 29. External Internal Marketing Finance Sales Internal comms
  30. 30. 7. DO SOMETHING TODAY ‘more of the same won’t help you achieve better results' James Caan June 2015
  31. 31. 7 TIPS: CHALLENGE YOUR THINKING BE SYSTEMATIC BUILD YOUR NETWORKS INVEST BUILD YOUR CONFIDENCE LEVERAGE THE RESOURCES AROUND YOU DO SOMETHING NOW
  32. 32. What will you do differently as a result of today?
  33. 33. BASED STRATEGY FOR L&D SKILLS DEVELOP AN Start your journey: benchmark today www.towardsmaturity.org/benchmark
  34. 34. Towards Maturity is a benchmarking practice that provides authoritative research and expert consultancy services to help assess and improve the effectiveness and consistency of L&D performance within organisations. It leverages the data gathered from the largest learning and development benchmark in Europe. Find out your own Towards Maturity Index™ to see if you are amongst the top learning organisations at: www.towardsmaturity.org/benchmark Download our case studies to support your business case for change at: www.towardsmaturity.org About Us
  35. 35. Towards Maturity’s Benchmark and Research is freely available thanks to the support of our Ambassadors, who share our belief that high quality, independent research should be freely available to all. Find Out More Our Supporters © Copyright Towards Maturity CIC, 2015 London. We encourage and license you to download and share this content as presented for non-commercial purposes on the condition that you and those you share the content with reference the original source and Towards Maturity CIC as the original author.

×