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The Myth Behind Engaging the Management Kettukari European Teams UG Summit 16.10.2019

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The Myth Behind Engaging the Management in Office 365 User Adoption Projects / Karoliina Kettukari / European Teams UG Summit 16.10.2019 / #Teamsfest

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The Myth Behind Engaging the Management Kettukari European Teams UG Summit 16.10.2019

  1. 1. European Teams UG Summit Wednesday 16th October 2019 The myth behind engaging the management Karoliina Kettukari @Kettukari
  2. 2. • Consultant at Digital Illustrated • Co-creating organisational change • Planning digital workplace user adoption journey together • Developing internal communications and enhancing teamwork with Office 365 Karoliina Kettukari @kettukari LinkedIn
  3. 3. 1) Setting the context 2) Engaging the management 3) The mythbuster Welcome!
  4. 4. Setting the context 1
  5. 5. Cloud first Microsoft first Mobile... Well, we’re getting to it. Finland is...
  6. 6. Organisational culture in Finland • Small companies • Vivid market • Low hierarchy • Skills > titles • Straightforward communication
  7. 7. Engaging the management 2
  8. 8. Bonus driven rubber stamp? •Projects are owned by IT •Technical debt •Monetary rewards Something has to be done!
  9. 9. Who’s in charge? • Leading the change should be the manager’s job • A consultant can be the change that you wish to see in the world – but real change only comes from within Hopefully not the consultant!
  10. 10. resistance of change Call it fear Don’t call it
  11. 11. FOMO = FAIL
  12. 12. Diving deeper when applicable Cont- inuous support Modern ways of working – workshops Don’t forget the secretaries Technical trainings Working in the cloud -infos How do we overcome? Involve.
  13. 13. Who’s the best management sponsor?
  14. 14. 0% 20% 40% 60% 80% 100% 0 1 000 2018/05 2018/06 2018/07 2018/08 2018/09 2018/10 2018/11 2018/12 2019/01 2019/02 2019/03 2019/04 2019/05 Data-driven change: why should you care? Teams active users
  15. 15. What have we learned today? 1) Turn IT projects into user adoption projects 2) Make sure managers lead the change 3) Overcome fears by involving managers to the change 4) Find the influencers amongst the top managers 5) Utilise data to prove the change
  16. 16. The mythbuster 3
  17. 17. Thank you! Questions, comments? Karoliina Kettukari @kettukari LinkedIn

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